Drop off and pickup by appointment only, however twice no one was home at the agreed time, so a bit disorganized. On one stay, the owner was away and left a substitute worker who was clearly overwhelmed. When dog was picked up after a few days, he smelled terrible, as there was not sufficient a/c in his crate area. On our first visit we were impressed by the owner and the possibility that our dog would join her dogs in the house, but later we learned he was isolated due to his wimpering as he was lonely. This kennel had been recommended to us, and I believe it was good, but perhaps they took on too much of outside activities and the boarded dogs did not get the original personal care. read more