I had a broken crown just before Christmas got a temporary one it fell off two days later notified office no reply I kept calling into the new year every other day still no reply finally got a reply and all they said was sorry you fell through the cracks went in the next day and crown didn't match 4 more days of waiting but yet they demand their money right away even though I was on a payment plan they had received 2 of the 3 payments before I got the crown. The office staff is horrible and prices are high. I received a bill for $102.80 for services not related to the crown and sent half, today I get a bill for an extra $26 bc I didn't pay the whole amount. When I left after the last cleaning I had no intention of ever going back. I'll pay the rest but they will never see me or my family again and I had been a patient over 20 years. read more

IOutstanding front desk staff who've been there for the 20 years I've been a client. Love Nina, my hygienist. I've had extensive work done: crowns, replacement crowns, and 1 dental implant. I am a senior and had not taken care of my teeth when I was young, which is why I needed so much work later in life. I trust and highly recommend Dr. MCune and his entire staff. read more

Great experience.... Dr McCune was very professional...staff and techs were efficient and very knowledgeable... I would highly recommend to anyone read more

If you're looking for a 5star Dentist this is the place!! Very professional not to mention the work they do there is phenomenal!!! From my root canal to my cleaning! I live this place so much and they also are educational on your teeth. Thanks to my Beautiful Grandmother I found this place! read more

This place is a scheme I went in there for a minor gum issue and was told I had 6 cavities and needed deep cleaning. Went in for my first half of teeth to be cleaned and two cavities filling and right away was charged $1358 for that and later supposedly found two more cavities that needed to be filled. So after the cleaning saw the dentist and he only filled the two new cavities that were discovered that day.... That later found out he did them wrong and needed to be redone. When I went to get a second opinion found out that I was charged for 4 cavities and only two were done and also didn't require deep cleaning . BEWARE BIG LIARS read more

Beware. If you are due a refund check, good luck getting it from this office. Visit was paid in full by credit card at time of visit. Dental insurance also paid their office for same visit (our last appt). Creekside dental made an error in amount of refund to my mother which means they owe her a balance. They claim a second check was mailed over a month ago. We have not recd it and they will not cut another check. Office person in charge of cutting checks hung up on me. Do not go here if you do not want billing aggravation. read more

I had a terrible experience. I used to go there, and at my last appointment, they ask me to set a reminder for my next appointment in 6 months. Well, I forgot about that after 6 months and now they are coming after me for $100 penalty. I cannot believe it, but that is how they treat their patients, see their e-mail below. From: Bill McCune creeksidedental@sbcglobal.net Date: Wed, Dec 6, 2017 at 11:42 AM Subject: Daniel's missed apt Good Morning, I am sorry it took so long to get back to you, I discussed your acct with my office manager and we are going to go ahead and write the missed apt fee off for Daniel. Our office policy requires a 48hr notice for canceling or rescheduling of dental appointments. Thank you for calling yesterday. Have a great Holiday Sheri Creekside Dental read more

Absolutely the worst and most rudest set of technicians and staff do at a hospital or dental community I hope they really suffer and their business goes to shit because of the way they treat their patients I went in there they're all for the money more money let me charge you this let me x-ray you that let me pick it this let me get this let me do this all we didn't work well I don't know what to tell you very very unprofessional I know you see some other comments and reviews on this page but those are their friends I'm an actual client that's been going there for years and is tired of the treatment that they have been shelling out read more

They have a pleasant staff and Dr. McClune seems to be knowledgeable. It took forever to get an appointment with them. I took an appointment to get my teeth cleaned after an initial free checkup. But at the time of check-in they warned that it was a deep cleaning which would cost something like 750 USD. And that they had not yet got it approved by the insurance company. I played it safe and decided to go some other time after all approvals were in place. Before I did that, I got a letter from them that Delta Dental is not paying them for work done and all patients are liable to pay for work done. So, I am looking for another dentist. read more

My family and I have been going to Creekside for many years but have had enough. Stopped accepting my insurance and made me pay upfront for everything. Insisted on sealing my kids teeth even after we expressed our concerns with it. Agreed to go ahead with it for our daughter and she ended up getting a cavity from the sealants. Then charged me to drill and fill the cavity. I expressed my concern with the amount of x-rays and every time I go in for cleaning they insist I have x-rays done. Tired of telling them I don't want an x-ray every year. read more

Went in for a cleaning, checkup and exam and because two fillings previously done at Creekside fell out. I was charged $906.00 for the 45 minute office visit. There was a charge of $600.00 for periodontal treatments. I don't know if it was necessary or not but I should have been informed of the additional treatments and charges before the work was done. I am 69 years old and have seen four dentists in my lifetime and prior to this dentist have never had a filling fall out. Basically every filling put in at Creekside has fallen out. read more

This is the best dentist office I've ever been to. The front office staff is super friendly, discreet, and they know how to help you get the max out of your insurance. For instance my insurance company wanted to downgrade my natural color fillings to the metal ones. after jockeying back and forth the ladies up front got the insurance company to cave and pay for the better treatment. As for Dr. McCune, he is a fantastic dentist, is super careful but also very fast which is great if you are having a major procedure like a root canal. I wouldn't trust anyone else with my teeth. Diane, the hygienist I worked with is also amazing. read more

They are a business all right. When they screwed a insurance estimate up they billed us for the difference. They have pretty markers in the office to color the bills. mcCune would not return my husbands phone calls and either would the business manager. Patients for 15 years but no more. They left a "bad" taste in our mouths read more

Yes the front desk staff are friendly, but it seems to stop there. Personally I don't enjoy having a conversation with a fist stuck in my mouth... But who cares?! I'm only a client. I've told my hygienist that in tired and just want to close my eyes and get it over with... I was being asked questions left and right, nothing pertaining to my teeth... Ugg. Think I'm over this place. read more

I've been a patient of Creekside Dental for over 15 years now. Dr McCune, Dr Christian, and all the staff for that matter, have always done top notch work on the dental work that I have had done. I've been seeing the same dental hygienist at Creekside Dental, Diane, for years. My teeth and gums would not be in as good of shape if it wasn't for her. I always feel welcome there and never have any feelings of dread when I have an upcoming dental appointment. I'm 100% satisfied with Creekside Dental and they have my recommendation. read more

After recently being scammed by my last dentist, I was in search of an ethical dentist. I work in the suburbs, so wanted to find a dentist close enough that I could visit during my lunch break. I searched around and came across Creekside Dental, and all the great reviews solidified by choice. I went for a check up and had a great visit. The staff was friendly, and took me right around when my appointment time was. They knew I was on my lunch break, and were conscious of their time with me. I sent my husband to him, and he also had a great experience. They also gave me a coupon to use for my next visit (has to be used before the year end). read more

When I was younger I have had bad experiences with Dentists and feared going in every 6 months. Since becoming a patient of Dr. McCune, I no longer have that fear. Everyone at Creekside Dental is wonderful, kind and caring. They put you at ease and make you feel comfortable through out the whole visit. You can watch TV or listen to music while they work on your teeth. They keep up on all the latest technology. They just installed new computers in each room for the Xrays and the trays that they use are smaller and are less uncomfortable than the old ones. Plus there is less radiation used with this new system. I have referred 6 friends to Creekside Dental and each time I send a referral they give me a $25 credit. I highly recommend going here. read more

I've been a patient of Creekside Dental for over a year now and while I wouldn't say going to the dentist is something you ever look forward to in itself, all the folks at Creekside manage to not provide outstanding expertise and service, but also to make your stay a pleasant one. I recently had 3 cavities taken care of and didn't find it all to be discomforting, which says a lot about the quality of work they do. They're also very good about not only checking on you during treatment, but educating you on how to best take care of your teeth on your own. (I have a habit of clenching, so they recommended a plastic mouth guard you can get at Walgreens.) It's also good that they put some effort into their Facebook page, and I've had a of my dental questions answered there as well, and referred to links with further info. read more

I'm a Benefits Director for a large local company and am picky about which providers I personally use but also which ones I refer our employees to. Last year I used Dr. McClune for the first time and was impressed with him and the hygienist. In January, I called to make a ROUTINE cleaning appointment for my 20 year old son - who knows absolutely nothing about insurance. He went for his cleaning appointment and was told that he had to come back for his cleaning because he had 2 cavities that needed to be filled at the same time. Immediately, I was contacted by the office to collect my credit card number to pay for the fillings. During this conversation, the office staff said not a word about changing any of the services that I booked for the appointment. Imagine my surprise when a few weeks later, I get the Explaination of Benefits form from my insurance carrier showing that Dr. Christian billed them for $1672 for Periodontal cleanings that I knew nothing about. When I called the office, I was told "that my son is an adult and he approved the services". Since when does a 20 year old kid know the difference between a ROUTINE cleaning and a periodontal cleaning - they don't and my son certainly didn't. All he heard was cleaing. In fact, if this office was above board in their approach to treating their patients with honesty, why didn't they tell me this when they called for my credit card so they could bill me. Not a single word was said!!!! It's a really sad day when a business has to start ripping off kids to make money. Shame on Dr. Christian. And then he had the gall to state that the issue is a lack of communication within our family. HOW DARE HE!!! Shame, shame, shame!!! Dr. McClune may want to start to rethink his partnership stragety if he wants to remain in business. Rest assure that I've share our experience with many in the community but certainly with the 2000 employees we have. There won't be any more referrals to this office. Buyer beware!!! Debbie read more

I'm pretty much terrified of dentists, so for me to give 5 stars is really something! They are caring and kind at Creekside. They really do cater to wimps like me. The place is clean, well organized, the staff seem genuinely happy, and they are very helpful. My husband and I have been going here for about 8 years. I trust the dentists here - they are truthful about what dental work I need/don't need. read more

Dr William L. McCune is terrible. After McCune extracted my wisom teeth, I continuely felt the pain and can not even bite with the side I had the extraction. At first, I throught it would be the pain of the extraction and it will go away after couple days. But the pain was getting worse!!! I happen to had an appointment with an endodontist two weeks later and I asked endodontist to check my teeth, he found a crack of the molar next to the wisom teeth I extracted! That teeth works perfect before the extraction and after the extraction, it has a crack which caused my pain!! I ended up doing a root canal right away with the endodontist, and I have to put a crown on it later! McCune caused all this, I have to spend more than a thousand dollars to fix the teeth which has a crack caused by McCune! I am so sad about this. Think before you do! McCune is not professional at all!! read more

Very nice people! Prices are outrageous tho. So BEWARE. I was in PAIN for a week, got in on a Monday, another appointment on Wednesday, got the tooth pulled, which was on day 7 of said EXTREME pain. I went home with a light wallet and NOTHING for my EXCRUCIATING PAIN. Mind you they stress this you gotta be, we'll get you "pain free" bs. Really like them but NO WAY am I coming back. And THANKS for making me feel worse for a few extra days, when I could be at least comfortable. Let me pull your tooth and send you home to take effin advil... UGH read more

This was an amazing cleaning. It didn't hurt at all. Wonderful customer service!!! A very nice office and everyone is very nice and polite.

I have to express my gratitude for Creekside, they are so accommodating, Professional and convenient. Diane is the best Hygenest, my favorite read more

Great service. The people that work there are very nice and they are not in a hurry to just get you out. They are ready to explain options and I recently started my Invisalign treatment with them. They make sure that your insurance is in network and give suggestions. Make sure to book with them in advance though! read more

I actually stumbled upon Creekside Dental while trying to figure out where to take my boyfriend after a hockey accident. He used to go here as a kid and they still had him in their system. But the best part is that when we called we were able to get him in for an appointment and the first stage of work the same day. While I waited, I was able to get a cleaning done as well. The staff is super accomodating and very friendly. read more

Terrible office staff. Left a message on my husband's phone telling him that his wife is a nag! Not professional at all. Plus they take your money before starting any services! read more

The staff at Creekside Dental are very professional while be personable and are extremely competent in all aspects of dental care. the professional team is just wonderful and puts everyone in their care at ease, even in the most distressing circumstances. They do a great job and are fairly priced. They are sensitive to patient needs and do a great job at treating all dental needs. read more

I'm not exactly sure what to say. I've loved going there over the years. Staff was always kind and gentle. They took care of billing. My entire family went there. Great office hours. My hygenists always put me at ease. But billing. I recently got divorced and was trying to decide whether or not to keep my dental insurance for the rest of the year, and had some pain so they had me come in. Even though they knew of my situation, and I had just gotten the COBRA forms, they initially REFUSED to treat me unless I paid upfront. On top of that, to my deep dismay, I had had a credit with them since probably July which they never told me about! I definitely could have used that money. So on top of them holding my funds, their e-mails saying to use my benefits (I was trying to see if I could!), it ended up all coming down to maybe $40 (and I offered collateral til payday or I had enough money to pay COBRA). The stress this put me under was unnerving, especially after the 20 or so years we've been going there and the I don't know how many thousands of dollars I've paid in insurance and out of pocket to them. read more

Dr Christiansen was amazing with his bedside manner with my 9 year old!! He was wonderful!

Warning, this dentist office rips you off. I borrowed this from James W. because it is truth. A year ago McCune extracted my lower teeth and it was really bad experience not just because of the worst denture he made for me and also because of his surgical work- my next dentist found in my gum piece of bone or plastic. This dentist is most expensive I have ever seen but not the best one. read more

I have been a patient at Creekside for a number of years. I have found the staff to be pleasant, my care to be excellent and I have great confidence in their professionalism. Dr. McCune has always been very responsive to my needs. My whole family uses this practice. It is a half hour drive but well worth it! Thanks read more

Warning, this dentist office rips you off. This is a true story of how they scammed me out of $500. On November 26th i went into their office to schedule an appointment because they sent me through the mail a solicitation for a free x-ray and free initial exam. They told me I needed a cleaning and the charges after they ran my insurance card through was $500. They wanted their money paid in advance before the work was done so I went to the bank and withdrew the money and paid them. The appointment was for Dec. 1st and i had my teeth cleaned, which took about 90 minutes. Later that week I received a bill from them for an additional $500? I called to find out what's up? and they said because my teeth needed a "deep" cleaning I owed them an additional $500. They never told me up front what my real charges were going to be even though they had 5 days to research the billing with Humana Insurance. They don't wear a mask there just because their in the medical profession. They also wear a mask because they're highway robbers James W (buffalo Grove) read more

This place lied to me told me i had periodontal diesease and refused to clean my teeth. They wanted me to spend almost 4,000 dollars with them on some deep cleaning. I am 24 years old and have never had problems with my teeth before. I went to 2 other dentists to get a second opinion and showed me how it was impossible to have what this dentist was telling me. I literally left their office in tears thinking I was going to loose my teeth and have to spend all this money. I later called my friend and he said this dentist told him he had the same thing! This place is nothing but a big SCAM. I will never return. read more

Staff is good, and if it is routine cleaning it's fine, but I would think twice if you r going in for any procedure. I went in for 2 minor filling- Went back twice for adjustments and was in severe nerve pain. After a month, Dr McCune says it needs a root canal. I went to a different Dr to get the root canal done, could not trust enough for him to touch my tooth again. For the other one, I am still going though severe pain,but waiting for Jan to work with a new dentist cos of insurance- it was a surface filling but hurts like a nerve damage. What are the odds of getting nerve pain and screwing up both teeth that he touched. Never going there again. read more

I've been going to Creekside Dental for almost 8 years now. I go to them for several reasons. One is that Dr. McCune, Dr. Christian and Nina the Hygienist have great bedside manners which is very important to me. The procedures are almost always painless. I also like how the office checks my insurance and I know exactly what is owed. There are no surprises when it comes to paying my bill. The office hours are very convenient for me. It gives me the flexibility to either come early in the morning before work or later in the evening. I've on one occassion had to call in for an emergency procedure and the doctor was gracious to accommodate me. read more

My parents and family have been going to this office for over 15 years. I have a huge case of dental phobia, and have had bad experiences in other offices, that have only made my fear worse. I have twice gone to Dr. Christian (10 years apart) for emergency work. The office is excellent in getting you in as quickly as possible. This last time I was able to get in same day, on a Saturday. They truly cater to wusses here. Their office is more like walking into a spa, I especially appreciate the nice scents they use to cover up that "dentist office smell", and the family photos and cool posters they have around. The office staff is friendly, went out of their way to explain everything to me (I am self pay-no insurance) every step of the way, to ensure I at no time felt any charges were being snuck in. Dr. Christian's beside manner is fantastic, as well as all the assistants/hygenists. He jokes, talks about current events, asks about your plans for the rest of the day. I have horrible teeth and they do not make you feel bad about it, they are very understanding. They always make sure you are comfortable, I remember 10 years ago I kept having to use the restroom during my root canal. I felt embarrassed and horrible I kept making them stop, but they at no time made me feel bad and told me it was welcome whenever I needed to stop. I've spent years in fear of the dentist (again, because of insurance I had to go to other dental offices for 10 years and they were not good) and going to see Dr. Christian/Creekside made me feel like I can get more work done soon, and improve my dental health, with little fear/embarrassment/stress. read more

Went once and won't go back. They have no idea how to communicate with insurance company. Appt lasted over an hour. They took xrays then said i needed a deep cleaning which required a longer appt. They said they had to coordinate with the insurance and would call to set up the deep cleaning. 2 weeks later they called. Meanwhile they billed me 50 and insurance 150. read more

I've been going to Creekside for many years. The dentists and the hygenists are great and friendly.

The staff here are very friendly and thorough! I changed dentists because I was not satisfied with my last one. I am definitely glad I made the change and am completely satisfied with this dental office! read more