I used this company for a small wedding of about 35-40 guests. The food was ok for the price and I felt it was a good experience by the end of the reception. I did experience pushiness from the servers, and was told many stories by my guests which make me want to NEVER USE THEM AGAIN.
I was told when they were setting up they were pushy, and demanding. I had given my buddy instructions to set stuff up, and he said they were nothing but rude while he tried setting up his bit, and my aunt said the same. I had rented a musical device from them, which later I found out they wouldn't let anyone touch until our first dance! But when I was shown the device in their office they showed me that any song of choice could be input and played next, and that there would be an attendant at the machine, which there wasn't. They SERIOUSLY SCREWED UP the Mother & Son song, and by that point my husband was already more than unhappy with them, because they had already angered him during the set up process.
Ya I went out of order a bit, but as a catering company they should've catered to my needs as the client. MULTIPLE of my guests, who weren't even at the same table, told me similar horror stories - "too pushy", "After telling the girl twice I wasn't done with my plate, I returned from getting a drink and my plate was gone. Guess I was done eating." the bartender didn't even know how to make a long island iced tea... With pre-mixed alcohol, all she had to do was add sour and coke!
They didn't consult me about the food left overs, or desert, or the cake. I know there was left over food because its captured in the background of the photos. I emailed them letting them know I wouldn't be using them again, and then I get a phone call contesting the claims I made in the email. "oh there was no food left" (I have photos)..."I can't serve food that was left out sitting so long after" (ya side note, whole ceremony and reception was 4 hours ... Really) "that's not how are company is at all, we're very friendly". (thanks for telling me after the fact. I PAID FOR IT. IT WAS MY WEDDING CAKE!!!!!!! And they threw it out. Actually I was let in on a bit of a secret, that the wedding left overs are usually given to the set up crew, don't believe me, I have 20 witnesses that heard the same thing I did, OUT OF A CATERERS MOUTH. "and we fired the attendant". I can't believe they told me that, I'm not a sadist, and that wasn't the outcome I wanted, I was just giving them honest feedback. And to tell you the truth, that was the quickest response I had ever received from them. I'm not even gonna get started on the emails about the music :-/ .
All in all my husband and guests never plan to use them again. I feel as though it could have gone differently if there was more communication involved. They didn't even check out the venue site... Use them if you will, just be VERY VERY SPECIFIC and call, don't email. It used to be DAYS between emails.
You may think I'm over embellishing, or that it couldn't have been that bad. I was just more so concerned with my guests feedback "it didn't take away from the wedding itself, but their service definitely needs some work". read more