Denise was on top of my mortgage loan from day one!! She handles a major hurdle with my former…read morelender and stepped in to close our home loan. Denise is awesome!!!

My wife and I had recently decided it was time to move on from our old home and buy a new house…read more After searching for about two months we finally found our new place! The next part of the process was to get a loan to finance the purchase. Since I had a fantastic experience with New Horizon Mortgage on the refinance of my prior home loan, we decided to utilize them again. Once again, they did not disappoint! Steve and Melissa made the process really easy for us and answered any questions that came up! Steve even promised to keep an eye out for us when mortgage rates drop so we can look to refinance. Awesome service and professionalism! It is no wonder they have been in business for over 27 years!!

terrible service I went through drive-through to try to get helped waited about close to 10 minutes…read morefor them to even speak to me just for them to ask me to come inside for my cash deposit with my check I go inside. They tell me it's gonna be a 10 minute wait for them to get my cash. I get called back up to the teller just for them to tell me that I cannot cash this check out because of the way it is I end up going to another RBFCU a mile away and I get helped and get my cash in five minutes! the Leon Valley location just seemed like they were lazy because their drive-through was packed from customers and was an inconvenience to cash my check due to the time. will no longer even contemplating coming to this location due to this experience I had today.

Excellent and painless process for a loan, fast service, love the video conference for the loan…read moreprocess, i think it speeds things up.

If your coming for a notery your going to be waiting hours! Hey friend. I have always loved navy…read morefederal UNTIL you lose a parent and find yourself trying to conduct business while you're waiting with only you and 1 other customer waiting to speak to someone to just verify information that only takes less then 5 minutes, I think you will understand. As I am sitting here waiting for over an hour I glance over and one of the representatives is making small talk with the customer as if there are not other people waiting for her. I waited so long that I actually had to double check if I was on the list. All the while watching people come in and go on their way and then to be told that not everyone can do a notary. So AGAIN I sit and wait. By this time there starts to be about 7 people waiting along with me for their own needs. One representative still laughs and jokes with a customer. Absolutely WORST customer service ever and I REALLY hope someone from high up sees this review. VERY dissatisfied with their customer service

I have two of my three government direct deposits going into my checking account at Navy Federal…read moreCredit Union and was told by them that ONLY the active duty can receive their deposit two days before! I too served as a civil service employee and spouse of the Army But, Navy Federal Credit Union doesn't recognize this! I should get my deposit two days early also! SHAME on you Navy Federal Credit Union!!

Mr. Brandon Welch was an amazing help. he helped me with my financial needs. I'm grateful for…read moreCredit HumN

The new concept is stupid, what bank doesn't have any coins. Last straw, closed all accounts and…read morewas asked if I wanted cash or a check. Of course I want cash, we are done here. They didn't have the .39 cents so they rounded it up to the next dollar. Good for me but not exactly a good business model. Had been a member since 1986. And I agree, it's a stupid name.

The employees are always helpful and very professional. I have never had a bad experience at RBFCU.read more

This is the branch nearest my home so I use it for everything RBFCU…read more The other day I needed a document notarized - fine, no problem. Could you fax it too? Fine, no problem. I've been a member for many years and I'm glad to see this bank continuing to grow while maintaining the feel of a community bank. This branch also contains a Coinstar, which is free to use for members. Non-members can use it too, for a fee. This isn't the largest branch in town and it can be a little difficult to get in and out of, but the services and staff keep me coming back.

Came by to use the ATM and drop off station with no issues. With banks doing a lot of business…read morethrough the outside lines out last visit took a while but we were helped quickly.

If I could give no stars I would. Drive-Thur wait time is ridiculous. Waited in line for 1 1/2…read morewith 8 cars deep. When my husband has two questions to ask, they acted like they were so bothered to answer his questions. Never again. Try another branch unless you have time to waste Back after 4 months....still nothing has changed. Using Covid as an excuse, is no excuse. You all should have made adjustments by now. Hire more staff, scattering lunches. Plan accordingly.

Lana and her team is amazing. She is very knowledgeable and does her homework and research…read morethoroughly. She was able to get me the best rate in such competitive market, but that was not the best thing. Our seller had so many reservations about the VA loan (wanted to sell to someone with conventional loan) but when seller and their agent talked to Lana and asked so many questions, Lana was extremely patient and addressed all their concerns and finally we got our offer accepted just because of Lana Jern. She remains so busy but she or her team-member always found time to respond to any of my questions. 100% would work with her again. Summary: Extremely knowledgeable, puts clients interest at the top, result driven, courteous and friendly

Barb is a wonder woman! She helped us for 3 years to build our credit and prepare ourselves for the…read morehome buying process here in Austin. Shes amazing with communication, she's amazing with helping you understand verbiage that's confusing, and she holds your hand all the way through to the end, but also beyond. Barb also hooked us up with the perfect realtor to fit our style/needs. 10000% recommend using Uptown Mortgage for your home buying needs. It'll be the best decision you make!

I moved and transferred over to this branch over 7 years ago. During this time period there has…read morebeen some change in employees, but all have been very helpful to me. I have had my account wrongfully charged, which caused late fees to appear. The branch representative was very understanding and was able to get my funds back and remove the overdraft fees. I have had loans processed, CD's mature and even received reminders while in the branch of investments I might have been interested in. I am very satisfied with the service I have received, even when I made errors on my account and was assisted. Thumbs Up RBFCU Potranco!

I cant even tell you how many times this bank is always having issues. The wait time in the drive…read morethru from when i sent the canister to the time i received the deposit slip back was over 30 minutes. The 3 atms are always off line. 80% of the time, the atms wont allow cash deposits. Im thinking about closing my 3 personal accounts and my business a count because this is just ridiculous. This is the only rbfcu thats close to me. Dont open an account here. I'll be looking at other banks to go to.

OMG! I made a mistake and got a few return payment fees. I called their call center but it wasn't…read moretheir mistake so they weren't able to help me. I got mad and left a mean review. THEN BRENDA THEIR CALL CENTER MANAGER CALLED ME PERSONALLY!!! She listened to my story made a special exception and saved me!!! It was like something out of a movie!!! I've worked at other banks that didn't treat me this well!!!

For whatever reason I was denied an account but they placed a hold on the money I was going to…read moretransfer which last 2-4 days. They can remove the hold and neither can my bank. Maybe change you system to approve or deny before you make MY money unavailable to me. Hands down worst bank experience ever. If there were a zero star option it would still be too high.