We live in Austin and we're buying a new home and we turn to Steve and Melissa at New Horizon…read moreMortgage San Antonio. All I can say is Fantastic! Ours was not a simple New home purchase: we had multiple investment properties, had just bought another investment property and we're selling our home. His relationship with the underwriters allowed him to give us assurance he could sort it out: within 30 days we just closed on our new home. ! Melissa was wonderful with the details and communication. Very professional. Steve is quite a genuine character! He's very focused, down to earth, very sharp & huge experience. I'm recommending him to all my friends. And he worked out loan on Christmas Eve to ensure it closed on Dec 29th smoothly. Oh ! And the best rates and no games with fees and points. 5 stars

Denise was on top of my mortgage loan from day one!! She handles a major hurdle with my former…read morelender and stepped in to close our home loan. Denise is awesome!!!

Excellent and painless process for a loan, fast service, love the video conference for the loan…read moreprocess, i think it speeds things up.

terrible service I went through drive-through to try to get helped waited about close to 10 minutes…read morefor them to even speak to me just for them to ask me to come inside for my cash deposit with my check I go inside. They tell me it's gonna be a 10 minute wait for them to get my cash. I get called back up to the teller just for them to tell me that I cannot cash this check out because of the way it is I end up going to another RBFCU a mile away and I get helped and get my cash in five minutes! the Leon Valley location just seemed like they were lazy because their drive-through was packed from customers and was an inconvenience to cash my check due to the time. will no longer even contemplating coming to this location due to this experience I had today.

I've been a Navy Federal Credit Union member for over 10 years, and they've consistently earned my…read moreloyalty. I'm especially grateful to have a branch close by, and it's been nice to see more locations opening over the years, making banking even more convenient. Every visit has been a positive experience. The staff is friendly, knowledgeable, and efficient. They get straight to the point while still taking the time to answer questions and provide excellent customer service. Whether I'm stopping in for routine banking or something that requires a little more assistance, the process is always smooth and hassle-free. It's refreshing to bank with an institution that values both efficiency and its members. After more than a decade as a member, I can confidently say Navy Federal continues to provide reliable service and a consistently positive banking experience. If you're eligible to join, it's definitely worth considering.

I attempted to use NFCU for a home purchase in 2020, but their process was so long, and the loan…read moreofficer didn't communicate so went with another lender. We're now looking for a second home, so we decided to give NFCU another try. Well after six years nothing has changed. Their process takes twice as long as other lenders. The loan officer still isn't communicating nor returning calls. Needless to say, I've learned my lesson NFCU isn't for me.

I have been a member of GECU/SACU/Credit Human (thank god, it's not "Credit Chimpanzee") since…read more1983. Overall my experience has been very good. However, recently a Member Relationship Specialist named Monica Coronado and a Wire Transfer Manager, whose name I didn't get, saved me from an attempted scam and the lose of thousands of dollars. Needless to say, I am extremely grateful to Monica and the other Credit Human employee for their help in rescuing me from the scammer. Thank you, thank you, thank you.

Mr. Brandon Welch was an amazing help. he helped me with my financial needs. I'm grateful for…read moreCredit HumN

The employees are always helpful and very professional. I have never had a bad experience at RBFCU.read more

This is the branch nearest my home so I use it for everything RBFCU…read more The other day I needed a document notarized - fine, no problem. Could you fax it too? Fine, no problem. I've been a member for many years and I'm glad to see this bank continuing to grow while maintaining the feel of a community bank. This branch also contains a Coinstar, which is free to use for members. Non-members can use it too, for a fee. This isn't the largest branch in town and it can be a little difficult to get in and out of, but the services and staff keep me coming back.

I can't think of much that's not great about this credit union. From getting cash back for swiping…read moremy debit card (instead of getting charged every time I use it) to fantastic credit rates (lowest in my portfolio). It's easy to use when I'm at my desktop and even has a mobile app, which I'm not overly keen on given its somewhat limited billpay functions. Other than that, there are a good number of branches and ATMs with speedy and courteous employees. I would recommend this CU to anyone who asks.

Came by to use the ATM and drop off station with no issues. With banks doing a lot of business…read morethrough the outside lines out last visit took a while but we were helped quickly.

Lana and her team is amazing. She is very knowledgeable and does her homework and research…read morethoroughly. She was able to get me the best rate in such competitive market, but that was not the best thing. Our seller had so many reservations about the VA loan (wanted to sell to someone with conventional loan) but when seller and their agent talked to Lana and asked so many questions, Lana was extremely patient and addressed all their concerns and finally we got our offer accepted just because of Lana Jern. She remains so busy but she or her team-member always found time to respond to any of my questions. 100% would work with her again. Summary: Extremely knowledgeable, puts clients interest at the top, result driven, courteous and friendly

Barb is a wonder woman! She helped us for 3 years to build our credit and prepare ourselves for the…read morehome buying process here in Austin. Shes amazing with communication, she's amazing with helping you understand verbiage that's confusing, and she holds your hand all the way through to the end, but also beyond. Barb also hooked us up with the perfect realtor to fit our style/needs. 10000% recommend using Uptown Mortgage for your home buying needs. It'll be the best decision you make!

So I was all excited thinking yeah there is a RFBCU by my house . I COULDN'T HAVE BEEN MORE WRONG…read more!! Lobby waiting over 30 minutes for a teller ONLY TWO TELLERS AND I GUESS THEY LET YOU TAKE CARE OF ALL DIFFERENT Kinds OF TRANSACTIONS AT THE TELLER !! Here's an idea !! Transactions only for tellers and any other kind of issue give your name to the receptionist and let the member services agent help you !!! Come on RBFCU getting too big too fast messed up someone's way of thinking that's for sure !! So being a lunch or a picnic basket if you need to do a withdrawal or deposit at this location . You will have time to eat that's for sure !!

I cant even tell you how many times this bank is always having issues. The wait time in the drive…read morethru from when i sent the canister to the time i received the deposit slip back was over 30 minutes. The 3 atms are always off line. 80% of the time, the atms wont allow cash deposits. Im thinking about closing my 3 personal accounts and my business a count because this is just ridiculous. This is the only rbfcu thats close to me. Dont open an account here. I'll be looking at other banks to go to.

I am writing this review to share my experience with the property management at Marshall Reddick…read morein San Antonio. On a positive note, the team was very responsive prior to move-in, answering phone calls and text messages in a timely manner. Unfortunately, that level of service dropped significantly once I was in the home. Post-move-in communication was exceptionally poor. I often had to call multiple times without receiving a response, despite the company expecting immediate replies whenever they reached out to me. We also experienced recurring issues with the home's water heater, losing hot water on at least three separate occasions. When we submitted maintenance requests, we were advised to turn up the temperature on the unit. While this provided a temporary fix, the underlying issue kept happening. It was only after sending a stern email and copying the property manager that the problem was finally addressed properly. To make matters worse, upon move-out, we were improperly charged a cleaning fee despite having hired professional cleaners and submitting the receipts directly to Joshua Garza. Joshua was unresponsive regarding the charge, and even after CCing Melisa Day, I still received no reply or resolution to this day. The lack of accountability and communication has been extremely frustrating. If you want to avoid a headache, I recommend to NOT lease through this company.

I am a current tenant in the townhomes in converse on green rd and unfortunately, I cannot…read morerecommend renting through Marshall Reddick. From the day we moved in, our experience has been disappointing. We've submitted multiple maintenance requests that have either gone unanswered or been marked as completed without anyone ever coming to our home. One of the most concerning issues is a large hole our neighbor's dog dug under the fence, allowing it access to our backyard. I was told they would "look into it, and call me back" but I never received a follow-up. Despite multiple calls, voicemails, and an online work order, the issue remains unresolved weeks later. We also reported an unbalanced ceiling fan that appears unsafe to use. After waiting over two months, I received a notification stating the repair had been completed, even though no one ever came to inspect or fix it. Communication has been extremely poor. Calls are rarely returned, voicemails go unanswered, and it feels nearly impossible to get a response from maintenance, the tenant coordinator, or Property Manager Melisa Day. Another frustration is that because these are new construction townhomes, tenants are expected to coordinate directly with vendors for certain repairs. That responsibility should fall on property management, not the tenant. To make matters worse, there is a significant gnat infestation. Despite paying for private pest control every two months and purchasing Zevo traps at my own expense, the problem persists. After speaking with several neighbors, I learned this is a community-wide issue. My experience has left me feeling that once the lease is signed, tenant concerns are no longer a priority. If you are considering renting here, I encourage you to carefully research the property before making your decision. ( we are very clean people three of those zevos have been there for 5 days, one I just changed yesterday.)