She is unwilling to accept returns even on sewing machines returned due to not working. This was less than four days. That was for a seven thousand dollar serger. I also bought a sewing machine from her and asked if it was normal for it to take so long to come on. She asked if it was on a serge protector because that voided its warranty . it was on a surge protector but if you have any complaints she lets you know its your fault. Not concerned if there is a problem only that you bought it, its your problem. This question was three days after purchase. read more