BEWARE!!! HORRIBLE SERVICE! HORRIBLE GROOMING!…read more Worst customer service and grooming ever. I took my mothers dog there to be groomed. They barely did so. She called me at 12:10 to tell me the dog was done so I sent my daughter to grab her. However, my daughter was confused and actually went to a different groomer in Manchester. When my daughter called me and I figured out what happened, I called Krazy Tails to let her know why she was running late and I received nothing but horrible attitude. I later called back when I saw the LACK of grooming done on the dog. She proceeded to tell me how rude I was that we were late picking the dog up because she closed at 12:30...however, the google listing says 3pm. She then went on to tell me that she was going to refuse service to me going forward because we were late picking up our dog and then went on to tell me that I was lying about my daughter going to the wrong location because my daughter didn't mention it when she actually got there. She called me rude and inconsiderate on the phone MULTIPLE times. I ended up telling her to forget about it and I will NEVER be taking the dogs there again. This woman has cancelled appt on my with no notice in the past, barely grooms dogs and is the rudest person I have ever met for someone who owns a business. I can only imagine how she treats these poor dogs!

Professional,friendly and true animal lovers! The only place i can take my dogs to get groomed and…read morethey aren't a ball of nerves going in and aren't a frantic mess to leave.

We've taken our dogs and cats to LAH ever since we moved to Chelsea in 2001 and have never…read moreregretted it. Back in 2012, we took our aging and ailing mixed-breed in to have a tumor that was severely restricting her mobility examined. Even though Abbey was 17 years old, Dr. Bower thought that she would benefit from surgery to remove the mass. I will be forever grateful for those last few months of active love I got to share with her. LAH came to the rescue again in December 2016, when our Mini Aussie suffered a vicious attack. In this case, Dr. Lane sent us straight to the Emergency Vet Hospital in Ann Arbor, where our pet received excellent care, including 6 hours of overnight surgery to repair an internal hernia and dozens of bite wounds. Our little Lucy is making a strong recovery, thanks to the emergency treatment that she received at EVH and the painstaking follow-up by our friends at LAH.

I brought my dog in for inflammation of one ear. A swab apparently revealed 'some' bacteria per Dr…read more Jon, but this was not actually addressed. Rather, I was just prescribed Apoquel, which only relieves itching...basically a bandaid. He did indicate that he would notate the file for a follow-up on her condition to be addressed in 5 days...Day 7, no follow up. I have been a client of Lane Hospital with multiple pets for over 19 years. I increasingly question why....

I have used this company since the owner started, I think. I love the groomers and they are so easy…read moreto work with. I have 2 long-haired dachshunds who are very anxious so having the groomer pull up to the door is very convenient. I can give the dogs their anxiety meds and then just hand them over. I've had 4 different groomers over the last 5 years and they are all excellent. Highly recommend! They are usually on time but if late I always get a text. They had to cancel one time due to an illness but rescheduled me quickly and without any problems. The price is worth it to me and I don't think it's outrageous for what they do. They bring everything right to your door Always with a smile.

They were timely and professional. The price didn't quite match what they said but I wasn't home to…read moredicker with them. My pups are challenging even if they are loving -one bites the dryer lol. I'd hire them again

This was the first time that I boarded my kitten and I was anxious about doing so. She seems to…read morehave had a good stay, to the extent that she was not eager to leave.

Amanda and the entire family/staff are the best! The process is very easy, and our little Shorkie…read moreloves it here!

Nicole does such a fabulous job with my "boys", I truly would never take them anywhere else!…read more She is awesome at communicating changes, reminding of appointments and when I need to update vaccination records (such a key part of being a reputable groomer!). She also is so flexible when I need to change an appointment, or drop my guys off a little earlier or pick them up a little later than expected. And the best part? You just drop off at appointment time and pick up when they are done, unlike many groomers who have everyone drop off early and the dogs have to be in kennels for hours! Nicole is one in a million, I'm lucky to have her, and so is Saline!

For Nicole being a solo groomer at her shop, she's a complete gem. Macavity, my domestic long…read morehaired cat, always looks great. I have her trim him in the Lion cut and people who visit me are so impressed. I've been with Nicole for a few years now. I started with her when she was working at another shop and followed her to her own shop. She is very popular. Like I stated earlier, Nicole is a solo, one person shop and is trying to keep up with the high demand. YES, she does require UTD vaccines, it's the law, and I feel my pets are safe from getting sick from non vaccinated pets. I love her so much.

I've taken our little Goldendoodle to Anne multiple times now. It was a very pleasant experience…read morefor our pup and for us. An in home environment, no other crazy dogs running around or crying in cages waiting for their turn. Nice and quiet. Our dog wags as we turn up Anne's street, and is never in a hurry to leave.

After experiencing the chaos of Scruffy to Fluffy, and having them keep my dogs all day and not…read moreeven groom them properly, I was so delighted to find Anne. She made my dogs feel at home and safe, and did a beautiful job grooming them while I waited (and it wasn't long). When she was finished, my dogs laid on her front lawn and didn't want to leave! LOL! Always bringing them back to her; they deserve the best!

Absolutely love this place. I have a 100 lb golden retriever and she always takes great care of him…read moreAND is inexpensive for his size. You can tell she really cares about her dogs and customers too

My review will help others avoid a bad experience. My dog looks like he was hacked not groomed…read more Very disappointed