Creative IT Laptop Repair

1.7 (11 reviews)

IT Services & Computer Repair

Closed • 9:00 am - 6:00 pm

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Data recovery

Device support or repair

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Creative IT Laptop Repair - London Laptop Repair - IT Services & Computer Repair Near Me - London, XGL

Creative IT Laptop Repair - IT Services & Computer Repair Near Me - London, XGL

Creative IT Laptop Repair - Laptop Repair Centre - IT Services & Computer Repair Near Me - London, XGL

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Julian G.

10 years ago

So..... The Saga started back in October of 2015. After my Dell XPS ONE failed I started researching possible causes, most probable was the motherboard or the on board graphics card. I phoned around a few places explaining my problem, and after a few ok responses I got through to Creative IT, I spoke to the owner "Sam" who assured me that they provided a superior service as they had all the right equipment to re solder a new card or replace the motherboard, I as ked if this was a service they could provide at a fixed cost whilst I waited and was told "Yes of course" So off I drove to south east London.... Upon arrival things seemed fine, they looked like a professional company and had a good amount of customers and calls. Upon inspection Sam concluded that it was the motherboard that was faulty, here is where the problems began. He then Said he didn't have the part and that it would need to be ordered in at an extra expense....I of course had little option so I agreed and paid the extra. Fast forward 1 month and I'd not heard anything from Sam about the state of repair, so I called and he said he was having "delivery issues" This continues for 3 months, the same cycle of calls and excuses. Eventually in mid January I was informed that the PC was repaired and would be sent back to me ASAP, I was delighted to be getting it back. Another 5 days went by, and no PC, I then received an email from Sam saying that he couldn't send it via DHL/UPS etc as he didn't have a box big enough to put it in, and that I should come and collect it. I could not face or afford the 5 hour drive there and back as I run my own small company and cannot afford to take the day off! He made plenty of excuses and would not budge on the issue even though I explained that I had been very polite and reasonable over the huge delay in the return of the PC. I then suggested that we split the costs of a cab from SE1 to Ruislip where I live (a cost of aprox £40, so about £10 each after the initial dispatch fees where included) He point blankly refused... This company is a small time two bit operation, surviving on half baked jobs and no customer care. It's all about profit for Sam and his team not about a job well done read more

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Eto D.

14 years ago

I took in my laptop for a screen repair job and did not receive an update from them for 3 days. When I called them, they said that the person who had taken my job on had left for a 2 week vacation and that they "hoped" he had remembered to order the part before he left. The person said he'd call me back to give me an update that same day but never did. Then I called back 2 days later and was put on hold, and hung up on a total of 3 times. I am saddened by this negative experience as I try to research who I give my business to, and this company has received fairly positive reviws online. I feel it is important then to also share my bad experience with them. Update: once the dropped ball was picked up, the experience improved and my laptop is fixed. Although I still had to call to find out that it was ready to pick up. read more

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Can M.

12 years ago

I suggest to never go there! I went a while ago with my mac because it is closer than the apple store. they tested my mac and told me they could fix it for GBP450 ! I told them that I thought that was expensive and they said they could do it cheaper but were then not able to fix everything. I decided not to do it so I paid the GBP45 "check fee". Next day I went to apple store Covent Garden. They checked my Mac and it wasn't too bad. I could leave it there and they would let me know when it was ready. The following day I was contacted by them that I could pick it up. Cost: GBP 31 !! Now it runs like new and very I am very happy...about the Apple store and that I did not waste too much money on those dicks from 'response center'. Bunch of Crooks. My advice: NEVER GO THERE !! read more

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Jon S.

17 years ago

Guys - Don't go anywhere near Creative IT if you can. Rip off merchants alert! 6 months ago I took a laptop of mine to get the "reflow" done. They charged me £45 + vat and it didn't work. Being the muppet that I am (like the chap at the top of the thread buying a laptop from PC World), the same thing happened with another laptop I have and I took it back to CREATIVE IT. The jokers wanted £165 + VAT for the reflow this time so I told them to go take f*%^%^g runnig jump. How can justify a 300% increase in prices of a procedure which is not guaranteed to work anyhow? Chaps there refused to believe that that's what I had paid for the procedure so I am collecting my laptop tonight and sending it to SONY. It is more expensive to get it repaired with them but at least you know it is going to get fixed. You give it to back road cowboys to fix and all you get is screwed! read more

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Julie H.

16 years ago

This company has been awful in my experience with them. Intially i had a good impression but realise their wrong doings later. My Mac book pro just went blank one day....the screen was colourless. Creative IT repaired the graphic board and issued a 90days warranty...well straight after 90days the Mac went blank again. Again creative it fixed and charged another £335 and again issued it with another 90days warranty. In less than 90days the Mac went blank. Something isnt right so had another independent company to address the issue. This guy Paul was excellent and said straight out that only Apple can fix this. He can attempt to fix it but it will only break down in a matter of weeks. The fault was in the system to begin with and Apple will fix it for free. He was surprised when i mentioned i had it fixed before and they had charged me both times. His reply was "Im surprised they did not know this as it is a common error or rather they did know but choose to charge". I took it to the Apple store and they said it was "misdiagnosed". Contacting Creative IT they still do not think they were at fault. Didnt even bother to return a refund even if it had a 90days warranty. They also said it sometime happens that computer breaks down...well surely not everytime? Reading the expertise and specialists with 20yrs experience probably can only mean one thing to me....Money Grabbing! I felt conned of money because i had trusted in their knowledge. They claimed they specialises in London Apple Mac repair but yet they did not warn me of the problem. I later found out Apple had it on their website but for someone like me who doesnt know how to fix computers i thought i would take it to a specialist. I now know an excellent Mac repair guy and it surely isn't creative IT. read more

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Rachel T.

15 years ago

If you want professional service, do not go to this place. The manager was really rude and the customer service was inexistent. The guy did not commit himself when I asked for a price to remove a virus, he said it would be 150 £. He would not give me a top price as he said it would depend. Not much to go on. This could end up costing more than the computer?? I said I needed a price. He then said bring it in and if we cannot fix it we will reinstall the hard drive. I hate that kind of vagueness when it comes to price, you should at least commit to a no more than kind They left me with a broken laptop and they charged me 250£. I WOULD NOT RECOMMEND this company to anyone. read more

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Tony G.

13 years ago

Beware! This company ripping off customer at high speed. I took my laptop to creative it afor repair and he asked me £290 for the recovery data plus £170 replacement of hard drive (plus vat of course) im not a techie but was way too much and it was pushing too much and it seemed that price are random for each customer. I decided to take it back without servicing and went to check a second opinion. Result? £ 300 cheaper than creative it (80 for the recovery data)!! I feel sorry for the poor guy was there before me that forked £300 for half hour job. Don't trust them, taking advantage from customer.. read more

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Jack S.

13 years ago

Fixed my laptop motherboard in 45 minutes for half the price that Dell had quoted me, plus gave the insides a good dust. Good service, no complaints read more

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Nick L.

13 years ago

Took my Dell here and they fixed it pronto. Really pleased with the service and Sam and Nicky were great. Very happy to find a company that fixes these things so we don't throw more stuff away. read more

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Silver S.

13 years ago

Fixed PS3 which broke within 2 days. Returned it to be repaired. They never fixed it or called me. After several calls they then said they no longer had the PS3. They have disposed of it. They said it was my fault as I did not call. They somehow conveniently choose not to update their system with all my calls to show that I have been calling. They want to offer me someone else broken PS3 (which is not repaired) that may have more faults than mines as a replacement. They are thieves. Do not trust these people with your stuff. I recommend sending emails with return receipt. When you call take their name and send an email to confirm your discussion and with who you have spoken to. They obviously cannot do good PS3 repairs else it would not have broken within 2 days. read more

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More info about Creative IT Laptop Repair

80 Willow Walk
The Willows
Unit 1
London SE1 5SY
United Kingdom
Borough
Directions
020 7237 6805
Call Now
Visit Website
http://www.creativeit.tv

From the Business

Specialties

A professional London laptop repair company offering a comprehensive range of laptop repair and upgrade services along with friendly customer service. Our team of experienced technicians and hardware engineers can repair, service and upgrade laptop computers both locally and nationwide for residential users and business clients. We can have your laptop problems fixed in less than a day and at times while you wait.Laptop Repair Our Central London based laptop repairs centre can help you get back up and running at the earliest possible. Creative IT has professional experience in the laptop repair industry for over 15 years. We have undertaken the repair and service of all makes of laptops and notebook models including those of the most well known brands such as Lenovo, Sony VAIO, Compaq, Dell, Toshiba, Apple, Asus, Acer, Panasonic, Packard Bell, Fujitsu Siemens, HP, Gateway, NEC, Alienware, Sager, Advent, Patriot, Ei System and eMachines.

History

Established in 2004.

We have been providing professional laptop repair, upgrade and support services to home users and small and medium businesses. Our team of experienced technicians offer expert component level repair services on all laptop and notebook makes and models. We offer fast turn around services and our typical turn around on laptop repair, upgrade and replacement services is from 1-2 days depending on the severity of your problem.

Meet the Business Owner: Stephen D.

I have 15 years of experience in the laptop repair field and offers competitive rates for any brand of laptops and notebooks. I also run a UK data recovery company based in London and offers unmatched quality, instant and cost-effective data recovery services.

More Info

Hours

Creative IT Laptop Repair Reviews in Other Languages

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fone doctors

(4 reviews)

London Bridge

They kept my laptop for a week even though I was told it could be fixed within 24 hours on the…read moreinitial phone call. When it was finally returned many of the keys were still not even working. All the branding and Jaffa cakes in the world can't disguise that this is a shoddy operation. One of the 'engineers' came upstairs at one point and couldn't have been much older than sixteen! Absolutely regret using this company, use at your own peril!

Excellent customer service and very fast! I needed iPhone face replaced, and this guy did it quick…read moreand reasonably. His customer service just can't be beat.

LaptopTechs

(1 review)

Borough

I can't tell you how much you need to AVOID this business! AVOID AVOID AVOID. Do not be fooled by…read moretheir website they are terrible technicians. I will add my story soon but please AVIOD

From the owner: - Laptop Repairs - Apple Mac Repairs…read more- Apple iPad Repairs - Desktop PC Repairs - Computer Data Recovery

Dujio

(1 review)

Wapping

A service with this level of knowledge and professionalism is more than you could ask for. -- An…read moreextra star for the friendly side, which is always a plus.

From the owner: Incredible Support…read more Support is what we do at Dujio. From setting up e-mail, getting your website going to tackling computer chaos, we have the experience to get things going. Creative Thinking Run by an Arts professional with a decade of both Arts and Technology experience who can bring the two worlds together to get things done. Remarkable Convenience We come to you, anywhere in London, whether it be your workplace, your home or the local coffee shop. Alternatively we can arrange to meet at one of our special locations . Extraordinary Value We offer support at every level, at extraordinary value. Our services are tailored to your needs and are designed so that you can get the most out of our services whilst not costing the Earth.

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Ryan M.

7 years ago

I could not recommend these guys highly enough! When my laptop stopped working I immediately went to the manufacturer and all they could do was be rude and quote me almost the exact same value as the original laptop. After doing some thorough research, I discovered Creative IT and was swayed by all of the glowing reviews. Nothing I could say would do the team justice but this was one of the best experiences I've ever had. Everyone was extremely accommodating, transparent with the issues and the cost. Speaking of which, they will quote you quite possibly the cheapest cost you'll find. I was advised it could take upto a week to order in the replacements but my laptop was fixed within days. I could not be happier with the service. I genuinely enjoyed the entire experience which is bizarre considering the circumstances, but I would not hesitate to come back if I ever experience another issue. Thank you! Shout out to Sam for his great hospitality. You made the experience something positive and enjoyable! read more

Qype User (moniqu…)

15 years ago

I'm very satisfied with the service I received from Creative IT. I called Creative IT when my Sony laptop failed to start up last week. I spoke to a technician who was able to diagnose the fault on the motherboard on the phone and give me quote there and then. I was able to drop the laptop to their repair centre near London Bridge on Saturday morning and after about four hours, got a call to say that it was fixed and that I could come to collect it. I found the overall experience very smooth and stress-free. The staff were really knowledgeable and friendly. Thanks to their expertise in reparing components on motherboards, I was able to save money on buying an expensive Sony motherboard or even worse, a new laptop. I would definitely keep their contact details for repairs on my laptop in the future or recommend them to anyone in need of computer related services. read more

Graham H.

16 years ago

just want to say a massive "Thank you" to the repair guys at Creative IT - you saved my life! I'm a busy mum working as a freelance PR consultant and my toddler accidentally knocked over my MacBook Air and broke the screen, hours before I was due to make a client presentation for a new account. Desperately searched the internet for anyone who could help me and came across Creative IT. They claimed they could do same day repairs on Apple Macs so I took mine along. When I told them how urgent it was they offered to fix it while I waited. One hour and two cups of coffee later the screen had been replaced and my laptop looked good as new. You'd never even have guessed it was broken earlier that morning. I got to my client's office just in time for the presentation and it looks like they are going ahead with my recommendation. Well done guys! read more

Ben H.

10 years ago

The guys at Creative IT helped me out when I spilled wine on my dell XPS 9550.. First off they tried to repair the motherboard at component level, so that I could potentially avoid having to replace the motherboard, thus potentially saving me money - doing component level repairs is something that makes creative IT stand out of the crowd for me, the other shops I went to told me that it's done - go buy another machine, not Creative IT. Unfortunately for me, the motherboard was unsalvageable, but they offered to replace the motherboard entirely - resulting in me being able to write this review from a laptop thats as good as new - Creative ITs combination of component level repairs, good prices and great service makes them a no brainer to recommend to anyone with computer related issues that needs solving. read more

Qype User (chrism…)

13 years ago

An excellent service from Creative IT. They don't just repair Laptops/Notebooks and Macs we were having issues with the main server in our office, and after the initial conversation I was able to take the machine down to them straight away, at which point it was looked at immediately and the faults quickly diagnosed and repaired, which in this case was at a component level. All told, from arrival to departure, I was there for less than 90 minutes. Everyone was very friendly and knowledgeable, and I was shown the problem prior to repair and shown the machine working again prior to payment being taken. I would have no hesitation in speaking to them again in the future should I have any problems with the equipment in our office, and would recommend them to anyone else who requires their services. read more

Qype User (barrya…)

14 years ago

Hi Guys, (REPAIR No.10034) I would like to let you know what a great service you offer, I was greeted by Tony, a really nice friendly guy, who, without hesitation took me into your workshop and showed me exactly how my laptop was to be repaired, he then asked another colleague to take a look at my laptop and they both agreed within seconds that it was the graphics card at fault. Imagine my surprise when I asked how long it would take to fix, the reply. 1 hour! Excellent service very fast and a pleasure to do business with, I have already recommended you to my local repair shop, who will be contacting you. Thanks for the great service and fast turn around a credit to you all. Regards, Barry Andrews Managing Director, (http://www.liftandsniffltd.com ) read more

Leslie A.

13 years ago

Took in two laptops today -- on one, they replaced a damaged screen and a sliced cable and repaired a broken hinge and gave it a 'general service' including interior cleaning, and on the other, they replaced the power connection -- amazing service and the engineer gave full explanations of all the required work, including showing me on my laptops where things had broken etc. Friendly, clear, extremely knowledgeable and superquick -- repaired both while I waited, in under 2 hours! From past experience I felt it was excellent value for money. I highly recommend them and will certainly be using them again in future. read more

Andy H.

10 years ago

I had a bad hard disk head crash and lost all my data. I rang around and got a few quotes, but they were all quite extortionate. I lost my photos and music, so there is a limit to what I was prepared to pay. Creative IT came in with the best quote around and were open to listening to my requirements. I had good communication throughout and ended up with virtually all my data back in pristine condition. Creative IT were not as distant as other companies and included nice perks such as a free return courier service. read more

Laura S.

13 years ago

Absolutely fantastic. I would Highly recommend these guys. I had a liquid damaged laptop (lucazade in a lot of the inside) and it needed a clean, and resoldering of a couple of connections. They stayed open late to finish the repair so I could take it home that day. Not only were they very friendly, but highly professional, really knew what they were doing and extremely skilled. If I ever needed any laptop repairs again I would definitely take it there, great price, great people, great service. read more

Karen B.

6 years ago

I would strongly recommend Creative IT for laptop / Mac repair and also for data recovery. I visited them 3 weeks ago in London. They diagnosed my laptop immediately correctly and helped me work out best option to fix. They also specialise in data recovery from crashed discs etc. Having met them and spoken with the team I would trust them with my laptop anytime or for any data recovery task. They're nice people as well as competent. read more

Nina S.

15 years ago

Creative IT have helped me out on two occasions now - once to fix a virus that my laptop was suffering from and another time when my wife's hard drive crashed. With both problems I felt like I was treated well by the company and they solved the issues quickly. I don't think I would need to seek a second opinion because I know I can trust Creative IT. I will definitely use them again and urge others to do the same. read more

Qype User (karysr…)

15 years ago

Outstanding service! This laptop repair company based in London provided a really great service. Exceptional follow upon time for appointment, simply explanations and solutions for the problems my Dell Inspiron 1525 laptop was experiencing. You must call this repair company if you have a problem!! You really will not regret it!! Knowledgeable staff and a quick turn-around time. Regards, Karys read more

Heather E.

7 years ago

When I was in London on vacation I dropped my laptop down a flight of stairs and the screen cracked. The hotel manager referred me to Creative IT and I can't be more pleased with the service I received. They were able to repair my laptop by the following day and it cost a lot less then what I had expected it would. Therefore, I'm giving them 5 well deserved stars. Thanks again Creative IT!!! read more

Sam H.

15 years ago

Great service - a Dell Latitude with a short on the motherboard, all fixed the same day. It is a bit of a walk (20 min) from London Bridge or Borough Tube stations but you can take a Barclay's bike if you are in a rush. Good people to work with if you want your machine back in one piece quickly. They definitely know what they are doing and I highly recommend them. read more

Mack r.

15 years ago

I took my external hard drive to Creative It as it had stopped working properly. I was so stressed as i needed all my data. They were able to recover my data within a week and the astonishing thing was they did not take advantage of my needs and over price the data recovery. I would highly recommend this company if you look for professionalism. read more

Lilly C.

15 years ago

I had a Sony Vaio with a cracked screen (broken by my daughter!!) I called Creative It and they told me to come down and would help me.. All in all i waited 25 mins and left with a fully functioning laptop - the manager even let my daughter watch TV whilst we waited! Good, quick service and reasonably priced. Would def recommend to others. read more

Qype User (lauras…)

13 years ago

These guys are fantastic, I can highly reccomend them; Took a liquid damaged laptop that needed cleaning and resoldering of some connections. They were very friendly, extremely professional and stayed open late so I could take my laptop home that day. They really knew what they were doing and were very efficient. read more

Monique S.

16 years ago

I recently got in touch with Creative IT laptop repair in Central London for my HP Pavilion laptop. I was very satisfied with their professionalism and the technicians were very friendly and supportive. They had my fixed my laptop issues and did a general service while I waited in the customer lounge. read more

Oshen D.

8 years ago

Really nice guys, took my laptop in and they gave me discount because they realised I was in a bit of a shit situation, did it for half the price apple said they would charge me and got it back to me within 3 hours when apple said it would take a couple of weeks. Life saver. Really recommend! read more

Allen M.

7 years ago

Great guys with a professional, prompt and friendly service. They have fixed a variety of Macs for my Agency and always provide value for money repairs and realistic advice on best solutions to any issue. Trusted experts in my view. Highly recommended! read more

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