They kept my laptop for a week even though I was told it could be fixed within 24 hours on the…read moreinitial phone call. When it was finally returned many of the keys were still not even working. All the branding and Jaffa cakes in the world can't disguise that this is a shoddy operation. One of the 'engineers' came upstairs at one point and couldn't have been much older than sixteen! Absolutely regret using this company, use at your own peril!

Excellent customer service and very fast! I needed iPhone face replaced, and this guy did it quick…read moreand reasonably. His customer service just can't be beat.

I can't tell you how much you need to AVOID this business! AVOID AVOID AVOID. Do not be fooled by…read moretheir website they are terrible technicians. I will add my story soon but please AVIOD

From the owner: - Laptop Repairs - Apple Mac Repairs…read more- Apple iPad Repairs - Desktop PC Repairs - Computer Data Recovery

So..... The Saga…read morestarted back in October of 2015. After my Dell XPS ONE failed I started researching possible causes, most probable was the motherboard or the on board graphics card. I phoned around a few places explaining my problem, and after a few ok responses I got through to Creative IT, I spoke to the owner "Sam" who assured me that they provided a superior service as they had all the right equipment to re solder a new card or replace the motherboard, I as ked if this was a service they could provide at a fixed cost whilst I waited and was told "Yes of course" So off I drove to south east London.... Upon arrival things seemed fine, they looked like a professional company and had a good amount of customers and calls. Upon inspection Sam concluded that it was the motherboard that was faulty, here is where the problems began. He then Said he didn't have the part and that it would need to be ordered in at an extra expense....I of course had little option so I agreed and paid the extra. Fast forward 1 month and I'd not heard anything from Sam about the state of repair, so I called and he said he was having "delivery issues" This continues for 3 months, the same cycle of calls and excuses. Eventually in mid January I was informed that the PC was repaired and would be sent back to me ASAP, I was delighted to be getting it back. Another 5 days went by, and no PC, I then received an email from Sam saying that he couldn't send it via DHL/UPS etc as he didn't have a box big enough to put it in, and that I should come and collect it. I could not face or afford the 5 hour drive there and back as I run my own small company and cannot afford to take the day off! He made plenty of excuses and would not budge on the issue even though I explained that I had been very polite and reasonable over the huge delay in the return of the PC. I then suggested that we split the costs of a cab from SE1 to Ruislip where I live (a cost of aprox £40, so about £10 each after the initial dispatch fees where included) He point blankly refused... This company is a small time two bit operation, surviving on half baked jobs and no customer care. It's all about profit for Sam and his team not about a job well done

I took in my laptop for a screen repair job and did not receive an update from them for 3 days…read more When I called them, they said that the person who had taken my job on had left for a 2 week vacation and that they "hoped" he had remembered to order the part before he left. The person said he'd call me back to give me an update that same day but never did. Then I called back 2 days later and was put on hold, and hung up on a total of 3 times. I am saddened by this negative experience as I try to research who I give my business to, and this company has received fairly positive reviws online. I feel it is important then to also share my bad experience with them. Update: once the dropped ball was picked up, the experience improved and my laptop is fixed. Although I still had to call to find out that it was ready to pick up.