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Creative Image Salon

5.0 (5 reviews)
Open • 9:00 am - 8:00 pm

Services - Creative Image Salon

Haircut

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Trashy Roots Salon

Trashy Roots Salon

(7 reviews)

Love the new location and Jamie is wonderful. I received the keratin treatment and have enjoyed it…read morethus far.

I called the salon on a Tuesday hoping to make an appointment with someone for a hair color before…read morethat Friday because I was leaving for vacation. The person who answered the phone offered me an appointment on the following Thursday afternoon, the day before I was scheduled to leave. I was so happy that I was able to get an appointment so I quickly agreed. The person also asked me what type of color I was looking for so I gave a detailed explanation of exactly what I was looking for. I told her that I wanted three colors, a light, medium and dark ash blond with violet under tones. Maybe even some violet peek-a-boo trendles. As I was telling her, she was repeating what I was saying to her as she wrote it down. I knew up front that it would not be easy to achieve the color I wanted so I even told them my natural color is a level 5 and it pulls red when it's lightened. I wanted the stylist, Natalie, to know before I came in what she was getting into so that she would have the products available that she would need to do my hair. I even called the salon back on Wednesday morning and asked to speak to Natalie. I was told that she wouldn't be in until one so I told the person that I had an appointment with Natalie on Thursday and I wanted to speak with her so I could make sure that she had whatever she would need in order to color my hair the way that I wanted. The person said that they were leaving Natalie a message to call me back when she came in at one. It was 4:51 PM before Natalie reached out to me and she didn't even call, she sent a text. I messaged her back about 25 minutes later, at 5:13 PM, to make sure that she knew what I wanted and that she had the products available to achieve the color that I was looking for. After I typed everything out for her and sent her pictures, she didn't respond. at 6:36 I messaged her again asked if she had received my message. She replied back telling me that I sounded unsure about the color I wanted and told me that I needed to come in Thursday for a consultation and then we could schedule an appointment for later to make sure that I got the color that I wanted. I texted back that this was unacceptable. That I had done everything in my power to make sure that she would be prepared and it wasn't my fault that she didn't get back to me until nearly 7 PM the night before my scheduled appointment. She told me that she was not made aware of what I was looking for and that she finds out with the consultation that she does before every appointment. I told her it was unacceptable and that I was leaving Friday and it was too late to try getting an appointment with someone else. I also told her that the fact that she canceled my appointment and demanded a consultation would result in me leaving this poor review. Obviously communication is poor within this salon and leaves me with a question. Why was I scheduled for an appointment at all if Natalie requires a consultation appointment prior to her services??? I will never make an appointment with Trashy Roots Salon again which is a shame. From their reviews, it sounds like once you get your foot in the door, they do fantastic work! The problem seems to be lack of communication resulting in extremely poor customer service. Natalie mentioned that she is her own boss because she rents her chair. I told Natalie that I intended to reach out to the owner the next day but I didn't get a chance to do so. I was hoping that Natalie would explain the situation to her and I might receive a phone call. I didn't so this shows that either Natalie didn't tell the shop owner about the situation or she did and the owner simply doesn't care. Even if Natalie rents her chair and has her own business, I'm sure the owner trusts the people working in the salon to act professionally and to treat her customers with the respect they deserve. With stylists like Natalie working there, the entire salon shines a negative light in the community. I'm sure that some people who read my review will think twice about scheduling an appointment at all. Especially not one with Natalie. Thank you.

The Color Room Salon & Skin Center - CEO- Toni Peanick

The Color Room Salon & Skin Center

(28 reviews)

$$

I was referred here by my sister. I was just looking to get a new cut and going in with an open…read moremind. I wanted something different but really didn't know what I wanted. I don't take much time to do my hair and when I do, I want it to be very simple. I was greeted right when I walked in and was given an iPad for a questionnaire since this was my first time there. After I finished in my questionnaire they asked if I wanted any refreshments. I was really impressed with this place and the whole establishment. The whole staff was very nice and accommodating. My hair stylish asked me what I wanted to do and I just told her to cut a lot off and give me something very low maintenance. She was so helpful and had a lot of insight on the cut and the styling afterwords to ensure my routine wouldn't be extended in the morning. I am still very happy with my cut and will be coming back here!

Very Disappointed. My daughter came in for Highlights on her Brown hair ( hair that doesn't even…read moretouch her shoulders). She had a stylist, however, she got busy and my daughter being on a tight schedule was given a second stylist to speed up the process. Fast forward, a full foil for the highlights. When it came time to wash/shampoo, the second stylist stopped after washing her hair for about 2 min and then she stepped away and started whispering to the person who was "supposed" to do my daughter's hair, she then came over and looked at her hair, and then went to the back room to grab "another color". The bill arrived at $295.00!!! My daughter could not believe it!!! She knew something was wrong and suspected they covered up THEIR MISTAKE and charged my daughter for their mistake. I knew something was up when I called to discuss this OUTRAGEOUS CHARGE and the stylist that answered the phone went over my daughter's record and mentioned " due to her BLOUDE hair she needed a second color to tone the blonde down!! I said what!! She has Brown Hair!!! Then she tried to explain using Stylist terms as to what needed to be done!! $295.00 no cut, just a highlight!! I told the person on the phone, how dare they charge that amount money especially on short hair just for highlights without 1st mentioning the extreme cost ( if indeed this is really the process, which we know it isn't). We know exactly what happened, when my daughters hair was getting shampooed, the stylist knew something went wrong and they covered it up!! $295.00 (and that's without a tip,) for short hair, without a cut, only a highlight!! Beware, they will cover their mistakes by using Stylist terms, and talk around you and try to convince you oh this is how it's done. No it isn't!! We've since contacted other stylists and one very nice salon and showed them the receipt, all 5 were astonished with this cost and they too agree, something went wrong, no one wants to get anyone in trouble, so they covered up their mistake and charged her as if it's a normal cost! My daughter was totally ripped off and feels completely violated. She went in for Highlights on her short hair....Very Disappointing!!

Creative Image Salon - hair - Updated May 2026

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