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    Create It! Factory

    5.0 (2 reviews)

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    10 months ago

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    2 months ago

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    The Crucible - Gifty winter holiday gift fair!

    The Crucible

    (155 reviews)

    West Oakland

    I wish I were writing a review of the facilities, instructors, class quality, or my experience in a…read moreclass, maybe even showing a picture of my cool finished art... but I can't, because of failure after failure on the part of the management. I received a glass flameworking class as a surprise for Christmas, paid for, with the option for me to move it to a number of dates. I chose the March 8th date. It's been THREE MONTHS of multiple calls, voicemails, and emails per week to The Crucible. We have gotten ONE single response the entire time: something to the effect of "so sorry we dropped the ball - we'll get back to you," then.... nothing. None of our calls or emails or voicemails have been returned. The March class date has now passed, and not a single offer of a refund or a reschedule. We're doing a chargeback, which we really hate to do since it's so detrimental to the business, but... if it weren't for all these other reviews I'd wonder if this place even exists? Three full months of effort on our end and not a single useful human answer?Hoping this review plus the chargeback gets us some sort of resolution.

    I took two different welding taster classes. The first was great. The person teaching the class was…read morevery nice and helpful. The second was the opposite. This teacher stayed in one location which was farther away from where I was seated. I couldn't hear her instructions as a result. I managed the best I could. But she became increasingly frustrated with me even after I explained I couldn't hear her clearly. Bad experience totally negated my previous good experience.

    Create It! Factory - makerspaces - Updated May 2026

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