I am absolutely devastated by what happened to my dog under Helen's care. I trusted her to groom my…read morebeloved Bernese Mountain Dog, but instead, he was left injured and sick. She used harsh chemicals on him and left them on too long, which burned and irritated his skin. On top of that, she aggressively scratched him with deshedding tools, leaving him raw and in pain. Within 24 hours, my sweet happy and energetic dog became lethargic and very unwell, barely able to move and not eating or drinking. We had to rush him to the emergency vet, where we were told that his rash and sickness were caused by contaminated grooming tools and/or the harsh deshedding products that were left on him. I asked all the questions and double checked that there was nothing else that could have caused this and he doubled down on the groomer causing this harm. Hearing this from a medical professional broke my heart -- my dog suffered because of carelessness and disregard. No pet owner and more importantly no pet should ever have to go through what we did. I entrusted Helen with the health and safety of my dog, and instead, he was harmed and traumatized. Please think twice before allowing Helen to touch your dog. Our pets deserve gentle, safe, and compassionate care -- not to be put at risk. Photo is of Apollo prior to groom and then another two photos after she groomed him and he had to have portions of his coat SHAVED off because of the burns and scratch's on his skin

This service was last July, 2024. The service was extremely pricy and not very good. My usual…read moregroomer was on maternity leave so I needed a new groomer for a little while and tried out Bow Tie after seeing the reviews. Helen was sweet and Jelly was not injured during the groom. However, Helen shaved my dog Jelly all the way down due to being "too matted". Jelly had been to many other groomers before in the same state (sometimes scruffier/even more "matted") and was always able to be brushed out and given a normal cut. (I have included before and after pictures of jelly -- you will see he was NOT "matted" beyond help.) All other groomers I've had take the time to de-tangle. It felt lazy that Helen decided to not take the time to brush jelly out and instead told me she "had no choice" but to shave him completely, changing the shape of his face and tail. If I had known she would've done this, I would've taken jelly to another groomer. It took months to get him back to normal. I showed pictures that I wanted jelly to look like and it was not at all. At the end, it ended up costing over $300, and she asked me to please leave a tip too. (My usual groomer is $100, and does a MUCH better job than Bow Tie.) I understand it is difficult to run a small business but I was upset with the service. I would only recommend this service to someone who just needs their dog to be trimmed, and might not be particular about how their dog looks after. Edited to add: the reason why I'm leaving a review months later is because I was showing pictures of Helen's handiwork to my regular professional dog groomer recently, and told her about Helen's reasoning behind why she "had to" shave jelly down (Helen is the only groomer to complain about this in the four years I've had jelly & his care is largely the same) and my professional dog groomer told that it was ridiculous that jelly was shaved down for what was clearly minimal matts, and that it was clear that Jelly was not brushed down properly by Bow Tie (maltipoos require wet brushing, not the dry brushing that Bow Tie attempted, because they have curly hair and not fur).

Emilio has taught us a ton of knowledge about dogs and our dog in particular. This is our first…read morepuppy and had no idea of dos and donts of dogs. He got us off to the right foot with our pup. Its only been one day and we have already used the tips and what he taught is already helping in the household. They were on time, Friendly and extremely professional. I will be using their services in the future.

From the owner: Do you know anyone who needs help with their dog? Or do you need help with your dog? Sometimes it…read moreonly takes one hour with a pet and they are changed forever. We serve all of DFW. The first visit includes: - Walking the dog, evaluating it's temperament - Giving you a grade of the dogs aggression and an assessment of his psychological condition (if it is aggressive, etc) - Take-away techniques for owners/how to become a pack leader - Practical Homework for owners

Most importantly is How your doge enjoys there day at the Puppy Spa. Leopold starts getting…read moreexcited as soon as we pull up to the door. A+

My pups seem to like the Groomers. Very caring guys and our pups always look great. Definitely…read morerecommend!

My geriatric cat was getting really bad and we needed to let her move on. They were so kind and…read morehelpful to ensure she was given the care she deserved! Thank you to the team!

Best.Dog.Ever. died. He almost made it 15 but his pain was too much. They did everything they could…read morebut my poor love was suffering so badly. Twice in two years we'd had to take him here bc our regular vet was closed. The first time was his initial decline (suddenly lost use of his hind legs). They patched him up as best they could but not prevented by ego, sent us forward to MedVet, Dallas for their MRI services for a deeper look. He got better but never the same & lasted another year. This time, again, TLC for him & for us. It was a bitter pill but oh my God if this was it then they certainly made it tolerable. Such compassion, time alone before, during & after to hold & to grieve. Weeks later we received the sweetest notecard with the kindest words from his carers & some people I never met but equally beautiful souls. It also an imprint of his little snoot...a treasured keepsake they made for us. Best.Vets.Ever.

We've brought our doggos here for years! While we hate having to leave them anywhere, we wouldn't…read moreleave them anywhere else! April and Nathan are truly animal lovers & take such great care of our babies! They get plenty of playtime & great care at Camp Bow-Wow. They always come back clean, healthy and happy! Highly recommend! Pics of our guys on the way home from their 4 night stay at Camp Bow-Wow!

If there is a trusted place to leave our dog when we travel, it's this place. April and her staff…read moremake themselves available to the dogs and are always upbeat and professional. we hate to leave our dog but know she's in good hands when we do. Thank you team!

Great! Very professional and the work was great! The groomers and staff are all kind and great!read more

Cayla did my dog and she is an amazing dog groomer 5 star rating for her and everyone there.read more

Visited this location for the very first time upon finding positive reviews on Google and Yelp. The…read moreoffice is a bit older on the outside and inside but very beautifully designed. Everyone seemed very friendly including the staff and the veterinarian. We came here since Sera my dog was struggling with walking specially on her back legs and experiencing some weakness. The doctor explained the process in detail to us and different options of therapy that can be provided such as laser therapy and water therapy. I really appreciated all the info, the kindness of the office staff, and really hoping the therapy will improve my dog's condition.

I found a very sick kitten last summer. And then I found her brother. He was doing pretty well, but…read moreshe never was thriving. She struggled to gain weight and keep food down. After trying a couple vets in Dallas, the urgent care vet referred me to Atlas for specialty support. We were there a lot and while we made progress, her bloodwork was still not great. And then her brother randomly got fluid in his belly. They were great about seeing me ASAP the week before a holiday and diagnosed him with FIP. They worked to get him medication that day from a local pharmacy on a weekend too. Unfortunately, FIP is still very fatal and he passed away a few days later. They were so kind when I told them. After his sister kept throwing up, we decided to treat her for FIP too. And she ended up doing so well! FIP only got an approved treatment last year, so many vets are not experienced with it. But Dr. (Daniel) Anthony was good about checking her progress and working with me on the most cost effective way to handle the many vet visits and lab work. I'm happy to share that she's officially cleared FIP treatment and observation protocol and she finally had normal bloodwork last month. She is super playful and loved to torment her big cat brother. We held off on her vaccines and spay because of everything, but she will be going to them next month for this too. I never have to wait long once I arrive and the front desk is always friendly. I'm not sure I'll be able to keep going for her regular visits since I live in South Dallas and the trek to Frisco is a lot, but their Saturday hours are a savior and if I lived closer, I'd stay a client forever.

My first time boarding any dogs and it couldn't have gone better! From the front desk to the…read moreplayground every employee was extra helpful and sweet to my babies. I love that they posted pics every day in a FB group so I could see them with their new friends. After 4 days I went to pick them up. They were super happy to see me but ran right back to the girls who cared for them. I think if I had walked out they might have wanted to stay. They thanked me for bringing them and told me they really enjoyed them!! My dogs both were fine when we got home. No signs of stress. Not super tired or super active. Now I need to figure out where I'm going next

LOVE boarding my babies here. I always feel like my pups are being well taken care of and I don't…read morehave to worry. The staff is super friendly and accomodating. I would highly suggest boarding your fur babies here!!!

I was able to get an appointment for the same day which was nice. The office was clean and quiet…read more The vet was nice and gave us plenty of time. She wrote out every test she thought we might need and circled the ones we could do that day. I never felt like they left me in the room for too long. They also had a calming diffuser on. They never man handled my dog. She answered all of my questions. Although we think differently about what the issue is with my dog, I know she just has to rule things out to be sure. And the diet change we do agree on has already helped. The front desk also double checked the total cost and corrected it and she helped me to my car. Compared to my other dogs previous vet at Twin Lakes: they left me with more questions or feeling like we weren't doing enough. That vet would leave the room before answering my questions and was very passive about the issues I was coming in for, offering no advice. The place was very outdated and wouldn't call back about questions. So you get what you pay for. Right now I'm happy with healthy paws.

I LOVE THIS PLACE! Came in today for my second visit and the entire staff was awesome! Shout out…read moreto Thadeus for being so kind and patient with my puppy!

Clay runs the best boarding place ever. We have a big dog who's very emotional & there is no…read moreboarding place he's ever come home happy from until we found Clay. Every time we pick him up he's so relaxed and doesn't seem at all stressed! In fact, he comes home like he's been on vacation too! I'm so grateful for this because my dog can be tough to deal with. I can't say enough about this guy. He really cares for the dogs and his facility is dedicated to the dogs comfort. We will never go anywhere else.

We've used Clay a few times for daycare, and we plan to try out the boarding next week. Very close…read moreand convenient to my house and easy drop off/pickup and payment. Prices seem very reasonable/competitive. Clay is a great communicator through text and will even send the occasional video to let you know how your dog is doing. He's got an outdoor cam on his site, so you can sit and watch all your dog's antics you've got nothing else to do.