Fortunately, I have not been here in over 18 years. Unfortunately, I came in today with my aunt. My uncle passed and so I brought her to handle all of the paperwork. Her and her husband had been there about a year and a half ago to make the arrangements ahead of time. At that time they met with Maria. I believe her name is. Very sweet! She was there this morning and so she remembered my aunt and uncle. Gave her condolences. We also met with and sat down with Wayne. He is such a nice person! It is a very sad time for us, but Wayne made it better if that makes any sense. What a great personality and human being to deal with at this time. Thank you read more

We are so grateful to Chris for his kindness and support throughout the process of my father's passing. During such a difficult time, he was incredibly patient, compassionate, and always responsive to our questions and needs. He made sure everything was taken care of and helped us create a beautiful and meaningful service to honor my father. I highly recommend Crawford Mortuary and Chris for all his assistance. read more

I cannot express enough how grateful my family and I are for Chris and the kindness he showed us during one of the most heartbreaking times in our lives. Losing my father was incredibly difficult, and having someone like Chris by our side made such a meaningful difference. From our very first interaction, he treated us with genuine compassion, patience, and understanding. He never made us feel rushed or as though we were just another family he was assisting. Instead, he took the time to listen, answer our questions, and make sure every detail was handled with the utmost care and respect. What touched me most was that his kindness never felt like it was simply part of his job. It felt sincere and came from the heart. During a time when everything felt overwhelming, Chris gave us a sense of comfort and reassurance that I will always remember. It takes a very special person to do this kind of work with such grace and humanity, and Chris is truly one of those people. read more

Crawford Lorenzen Mortuary picked up my father's body from a healthcare facility on the same day he died. The mortuary was given my name by the healthcare facility. Next of kin notification was never made by this mortuary. In fact, this mortuary informed the Los Angeles County Public Administrators office that my father had no known next of kin, even though this mortuary had been given my name by the healthcare facility when they picked up my father's body. This mortuary kept my father's body refrigerated at their mortuary for 7 1/2 months, without explanation. This practice does not meet regulatory requirements for funeral establishments. After 7 1/2 months they finally contact the County of Los Angeles Public Administrator's office and the Office of Decedent Affairs asking for authorization to transfer my father to be cremated as "Unclaimed Dead" My father was a military veteran and was entitled to federally protected military burial rights. No one or county office that handled my father's remains ever contacted the Veterans Affairs to perform a veteran status check. Had they, they would have been informed my father served in the military which would have required all involved to contact veteran affairs to arrange a military burial with full honors. Instead, my father was cremated by the County of Los Angeles in June of 2022, 8 months after he had died with no next of kin notification, no next of kin authorization to cremate and violated my father's federally protected rights to a military burial. Then my father sat on a shelf somewhere in Los Angeles County for 2 1/2 years, before he was buried in a mass grave, with 1,896 other human cremains. I did not find out my father had died until 4 1/2 years after his death. Recently I contacted Gloria, the facility manager at Crawford Mortuary. When I initially spoke with her, she withheld from me that her mortuary had keep my father's body in their refrigerator for 7 1/2 months. I learned of this from the Public Administrators office. I formally requested all mortuary records that this funeral home is required to maintain on decedents. Gloria has still not responded to my full requests for this mortuary's records for my deceased father after having received two formal written requests. I was contacted by phone by Jessica Rodriguez, an alleged operational support person, who informed me that their lawyers had told them to release only 3 documents to me. These three documents were not Crawford Lorenzen Mortuary required records. It is very concerning when a mortuary has their representative tell next of kin of a decedent that their lawyers are advising them what documentation will be allowed to be given to a decedent's next of kin. From what I have been told is if a mortuary claims, "Our lawyers won't let us release anything" This is typically a stall tactic or an attempt to avoid regulatory scrutiny. California funeral establishments are regulated by the Cemetery and Funeral Bureau (CFB). They are legally required to maintain and produce specific records related to the handling, storage, identifications, and the disposition of human remains. I'm telling you this, because this mortuary is not going to tell you. There is no provision in California law allowing a mortuary to withhold decedent mortuary records from the decedents next of kin, because allegedly their attorney told them not to release the records. This mortuary's alleged Attorney preference is not a legal exemption and does not override California Cemetery and Funeral Bureau regulatory requirements. What California Law Actually Requires Funeral establishments must maintain and produce records including (but not limited to): * Authorization for disposition * Chain-of- custody logs * Identification records * Refrigeration and storage records * Cremation records * Contracts, price lists and itemized statements * Transportation records * Next-of-kin notification records * All communications between the mortuary in hospitals and county agencies, such as Medical Examiner, Coroner, Office of Decedent Affairs or the Public Administrators Office. When a mortuary is telling me they are not going to provide me with the records of my deceased father after keeping him refrigerated for 7 1/2 months and then requested county disposition for cremation and informed County offices my father had no next of kin even though this mortuary had been given my name and I was the daughter, raises a huge red flag. My experience with this mortuary is that they are not transparent. Finding out that they had my father in their refrigerator 7 1/2 months before the mortuary sought county cremation claiming my father had no next of kin, and what happened after the fact, is horrifying. read more

We worked with Chris from beginning to end and he was so great to work with. He was very accommodating, respectful of our wishes and had great communication. He made a difficult time easier with all the funeral planning. I would recommend him to anyone looking to plan a funeral. Thank you for everything Chris! read more

Crawford delivered the most personalized, compassionate, precise service we have encountered. From picking my mom up from Burbank airport, to delivering her to Our Lady of Lourdes in Northridge, then police escort to Mission San Fernando--Crawford did everything perfectly. The driver even wore an Irish Tie for my mom. He was extremely respectful in church--even went to communion in honor of my mom. He felt like a member of our family and my mom would be pleased. Crawford handled my dad's services 9 year ago also very well--but for my mom--they seemed to pull out all stops and made everything beyond perfect! Thank you from our entire family. read more

I was in the mortuary business prior to law enforcement. We were taught to make things easier on the family due to them going through the grieving process. My fiancé's family is using this mortuary for her mom's services and they have been the worst. Her left instructions for what she wanted and they are not respecting it. I guess his name is Chris and he's getting in between family members and trying to upsell them. I know he's a salesman but read the room. All you doing is prolonging the grieving process. Additionally multiple family members have reached out to the mortuary with no return call. What a joke of a business read more

In the passing of my sister, Rebecca Fernandez Crawford mortuary did job show the us get grief very well want to thank them from the bottom of our heart concern from the family Fernandez family read more

Highly recommend! We prearranged back in 2011, my dear friend passed away last month October 2025, my experience was seamless from start to finish. Everyone was so respectful and sweet, from the first call when she passed, to today's picked up of death certificates and her ashes. Thank you Keith so much, you're a doll. And thank you Wayne for today. God Bless you all. Christine C read more

I definitely agree with the two previous one star reviews. It seems as though the last really great review was left 6 months ago. Apparently, there has been a major negative shift with the staff. I paid specifically for "professional services" as was quoted on my invoice and never received professionalism from Wayne, Gloria, and Brianna. Everything seemed good in the beginning. We needed to book the memorial service rather quickly because I had family coming in from Korea. We were able to use their facility for the memorial service and reception afterwards. After we paid, my father and I were informed that the microphone and organ were not working at full capacity. I didn't think too much of it because I just lost my mother and was not focused on these minor details. The real problems started happening when it came to get a permit to have my mother cremated as well as getting the death certificate. I had to continuously call every couple of days to follow up and find out the status. Every time I would call, I was always questioned about why I was requesting to speak with Wayne or Gloria or Brianna. Side Note: Wayne never returned our calls when we requested to speak to him. I also was put on hold for 5-10 min at a time. Then I would get transferred to the answering service. Over a month and a half went by and I was getting no where with the staff. Eventually, I asked Gloria to get me in touch with her superior, Mr. Glenn Gomez. Rather than giving me a direct line of contact with him she told me that she would email him and he would get back to me. That was definitely not good enough for me. So rather than waiting for Gloria to inform her superior that I wanted to speak with him, I took it into my own hands to find out how to get a hold of Mr. Gomez. I found his email address and emailed him. He responded immediately. Mr. Gomez said that he would make sure Gloria and Brianna would follow up with me. Again, Gloria dropped the ball. It was not until I was put into contact with Jessica Rodriguez, the director of operations, that things started getting done. She allowed me yo call or text her on her direct line. I worked with her directly. I was reimbursed for the "profs services" that I paid for and never received. Also, Jessica followed through on everything she said she was going to do. I received my mother's ashes and death certificate within 1-2 weeks. I truly hope the staff takes this as a learning experience and never does this to anyone else again. read more

Lost my Dad in November of 2023 Crawford Mortuary was the place my parents had made their pre arrangements. They were so AWESOME professional,accommodating, patient,reverent,comforting and kind. From picking up my Father from our home to helping us dress him to bringing him to the church and then to the cemetery they went above and beyond the call of duty. I highly recommend them for your needs in your time of loss. read more

What a terrible place. They absolutely botched every step of the process. Got information wrong for the obituary. They were supposed to take the incorrect obituary down and it's still up. Dragged the process out for no reason. Tried to charge for things that other places don't charge for. I really don't even want to get into each issue and relive the problems. I promise you don't want to deal with this business. You're already in a terrible situation having to deal with any of these places, and for them to absolutely screw everything up makes it even worse. Had to have a loved one transferred to a different place and this location tried to charge us still.. finally called a corporate office and they apologized and refunded us but what a disgusting thing to have to do. Please go somewhere else. read more

Margot was nothing short of amazing for my dads arrangements. From day one calling her and having every question answered, to coming in to set up the day before, to the end of his service Margot was on it, evening helped cleaning up the reception room while we were eating. She was extremely professional as well. I can't say enough about her. I will be using this business (hopefully not anytime soon) but in the future for sure specifically because of her. It's also very affordable! Thank you so much Margot ! read more

Crawford Mortuary - Mortuary Services Near Me - Northridge, California

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Continuation from 4/28/2024 Review: We would also like to recognize that there were able to redeem from their inadequacies on the last three final days, as follows: (1) The Funeral Director/Manager who stepped in when things were already messy had a change of heart and realized that she needed to assist and be part of the solution rather than be a problem itself to the aggrieved party and hence went out of her way to work on the papers herself that will enable the repatriation of my mom's remains a day later Feb 11 instead of Feb 10. (2) This Funeral Director/Manager ensured that we were satisfied with the preparations (make up, dress, hair, etc.) made on my mom for her viewing. (3) This Funeral Director/Manager picked up her phone even it was outside of office hour USA time given the time zone difference between PH and USA when we called her for assistance in correcting the errors done at their end for the release of the cargo at the Philippine port. We in fact were grateful for her felt presence in these last days. (4) The rude lady office staff gave few laminated pieces of the obituary inserts (not sure if these were part of the service) (5) The price of the funeral plan was competitive, the venue for the memorial service was neat and the staff assigned during the wake were all alert, helpful and friendly. Unfortunately, the pain and distress we went through in the early days of the transactions far outweigh the good deeds we were accorded to on the last days of this contract. The horrible experience mentioned above will not justify a good customer review. No family deserves this kind of treatment during this time of sorrow. For our family, a rating of ONE STAR is justified. We hope that this brings Crawford Mortuary (1) to work on rectifying what needs to be rectified in their customer service level and (2) to improve on their overall performance so it achieves its purpose in helping the family during their time of grief. read more

I would like to Thank Gloria and Wayne for taking care of my family through this difficult time! They were professional and showed empathy for myself and my family. They were caring and made sure we had everything we wanted and took care of all the details. They were quick to remove my husband from our home after being notified by hospice and were discreet as they took him away. This is the second time my family has used their service and I would recommend them to everyone. Both experiences were good and they tried to make things as easy as possible for the family. They are affordable, professional, empathetic and caring for all the little details that you are not thinking about. read more

One of the last things you ever think you will need is a mortuary. Well sadly we lost a loved one recently and had to go through this process. We were lucky to meet Maria Sandoval who is a representative of Crawford. She help with pre planning as well as after service care. She is very comforting and patient and helped us through a very difficult time. Somebody else made a review blaming her for getting marketing literature. That has nothing to do with her as she is there to just help you make pre need plans or help guide you along the process. I enjoyed her help so much I set up my pre need plans with her. Thank you for all your support during our time of need. read more

This mortuary will not quit sending me unsolicited material even after I contacted Maria Sandoval (Aftercare and Advanced Planning Specialist). Some of her empolyees have denied twice that they sent me anything. This is very unprofessional. My advice is not to use this mortuary, unless you want to be bothered in the future. There are enough other ones in the San Fernando Valley who will care for your needs. read more

Thank you, Chuck, for assisting me with The Memory Glass order. Your kindness, compassion and professionalism are appreciated. Placing an order with you was simple. You took care of all the details and spared me so much more grief that only now, 2 years later, finally beginning to lift. The Memory Glass that I ordered is a small Galaxy Orb with a wrap and an LED stand. I would strongly recommend to anyone who is thinking about doing something like this for their loved ones to get the stand. The light that comes from within the orb makes it look just like The Galaxy Itself with millions of Stars and is absolutely Amazing just like my friend was. And now She still Is. read more

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We are deeply grateful to the entire Crawford Mortuary team for their exceptional professionalism and meticulous attention to detail to meet our family's needs. Patience thoroughly and caringly helped us through the jarring process of suddenly losing a loved one. She quickly earned our trust with her swift responsiveness to our many questions and excellent follow-up with the various entities involved. The day of my father's viewing, we were brought to tears with how natural he appeared and how he was clearly well cared for. Kaylenn and Cassidy responded with the same compassion, attentiveness, and diligence we experienced at the onset. They gracefully ensured both a safe environment and a very welcoming space to grieve, which was not an easy task. The team continued their care afterwards, seamlessly coordinated flying my father to the Bay Area, and made everything as easy as possible so we could focus on our family. The sacrifices that the Crawford staff make and the risks they face truly cannot be taken lightly in our current situation, and we will never be able to thank them enough for the vital service they provide to the community. read more

We were lucky to have the assistance of Cassidy at our time of need. She also went beyond the call of duty for us all. Nothing sounded fake or scripted in delivery of conversation. Nothing sounded like a business deal. Our mothers name and memory kept beautiful the whole time. She even shared other company keep-sakes links that they didn't have for ideas that we were talking about, like finger print pendants, rings and more. Talk about helpful, not greedy. This was a time of great confusion so even the simple things were asked million times I know. This company is lucky to have her. Respect, comfort and ease was with my sister and I the whole time there. I believe that only some are called to deal with certain positions and she is one that qualifies for this unique list. I would recommend their services to friends and family. They delivered our mothers ashes and final items beautifully, on time and with ease. Again, that extra touch from Cassidys heart really helped us on our journey to healing. Our mother Astrid "of the stars" was special to us and many. The memory of her loving touch will always be with us. Thank you Cassidy & Crawford Mortuary Northridge for all you've done. read more

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Dealing with the loss of a loved one is a tough situation to get through. Thankfully, Wayne was so compassionate and caring since the moment we met him. He helped us navigate through this experience as gently as possible. He helped us with all of the planning and made himself available at any time. He was there to answer all of our questions prior to the service. On the day of the funeral, he went above and beyond and truly helped us honor my brother in a beautiful way. I was sad, anxious, and stressed the morning of, but Wayne was so active throughout the day and made sure that we felt at ease. It felt like he was a family member taking care of us. I hope that I won't need their services any time soon, but if I do, I will definitely be reaching out to Wayne and the rest of the team at Crawford Lorenzen. Thank you Wayne! read more

In the most difficult of times, to know there are people in the world such as these, is a Godsend. Words cannot properly articulate the amount of relief one person can bring; *William was on-scene immediately & handled the extremely delicate situation with professionalism & respect. No one expects to have to make the call but thank goodness they were there when we truly needed them. ABSOLUTELY who you need in your time of need. read more

If you care about your loved one, please go elsewhere. These folks will be nice to your face, but could care less about you, your loved one or family members. It took over 1 month to get my family member back in our care from being cremated. Crawford Mortuary will not advise you if there are delays for any reason, will not call you back even though they promise and promise too, and could care less about the stress caused on families during this VERY DIFFICULT time. If you have another choice, take it. read more

If I could give a negative rating, I would. If you can go elsewhere please do. Everything we were promised was a lie. Our loved ones' services were planned 6 weeks prior to his services, and they failed us miserably. Church was not contacted, nor was the military. When I called, they never even had my loved ones' information, and they gave the church the wrong contact information when they did call. Then, after my many phone calls went unreturned and I got mad, they finally called back a week prior to the services. To top everything off, they still haven't given us access to the obituary portal and forgot the crosses and small jar of ashes we were going to use to fill pendants for family members the day of the service. Military was a no show and they had 6 weeks to contact them. Please save yourself the heartache and use someone else. read more

Crawford was friendly, professional, attentive, and compassionate after my son died. Chuck was extremely kind, taking special care to make sure he looked good for the viewing, and remaining sensitive to my needs throughout this horrible process. They are a local, family owned business and they take their work seriously. Highly recommended. read more

This was the second time I have used the services of this amazing mortuary, 2012 and 2021. My contact person was Giselle and she was just wonderful. So kind and compassionate and genuine. The communication was 100% professional and since I was out of town we electronically sent documents back and forth with ease. When I went in to pick up the ashes of my brother, Giselle personally came and helped me with final paperwork and expressed her condolences in a heartfelt way. Thank you for taking such good care of our family over the years! read more

Attended a funeral here this week and the staff was wonderful. All COVID policies were followed and this was a wonderful place to have a service. read more

I was so impressed with this mortuary and highly recommend them. Wayne Holmes assisted us and made the process easy, informative, and efficient. His compassion and kindness was so much appreciated. He was easy to reach and always called us back quickly. I even received a followup call a couple of days after the service. What a nice personal touch that was for me. I highly recommend Wayne at this mortuary. Thank you Wayne for everything. read more

Crawford Mortuary provided an excellent showcase. Their staff exhibitors excellence service while maintaining humility. It was something to experience while in time of loss. read more

Our family dealt primarily with Patience and we had the best, compassionate, professional, and thoughtful service all throughout. I feel we were so very lucky to have gone to Crawford. I called two other mortuaries and although they were both attentive, they didn't give me the same of comfort and efficiency as Crawford. My father passed away after a long illness and with a global pandemic going around , we just weren't sure what kind of service we could have to celebrate his life. Patience offered solutions while adhering to the local and federal laws. The family had a service that was very small, yet full of love and dignity. None of us had any idea about arranging a funeral service for a loved one; Patience held our hand ever so gently and we got through it. Thank you Crawford Mortuary for a great service. read more

I held my fathers services there recently. They were helpful, responsive, supportive to say the least. Kaylenn was my point of contact and she made me and my mother feel so at ease during these times. Thank you Kaylenn and Crawford read more

My experience: A very sudden and tragic death shook my wife's family to its core. The pain was overwhelming and nobody knew what to do when a young life is taken so soon. There needed to be a quick funeral and a body shipped, no one had any history with anything like this but Chuck and the team at Crawford Mortuary stepped in to make the impossible happen. Chuck worked diligently answering questions, answering them again, helping decide the best way to proceed and offering a kind word when needed. He conducted himself with a dedication and commitment to the deceased. He was going to make sure the deceased was at peace as well as the family. We held a somber yet lovely visiting at their mortuary and their staff worked so hard to make sure we were okay. This is not even the amazing part. The mortuary and Chuck then took responsibility of our loved one and managed to ship his body half way across the world!! I would not know where to begin to make something like that happen. Our loved one is now buried at home and resting in peace. Thank you, thank you, thank you!! Thank you to Chuck and everyone involved at Crawford Mortuary. We could not have survived this without you. May you all be blessed! read more

My best friend asked me to find a mortuary for her husband. He became very sick very fast and passed away. I had no idea what to look for but I knew I had to do this for her. I went to 3 other mortuary's before I walked into Crawford Mortuary. I opened the door and DIDN'T feel death or smell death. Gloria walked out and guided me into the conference room. Within a few minutes she made me feel comfortable with a major decision I was going to make for my best friend. She knew the right questions, her tender words and she never made me feel awkward. A day or so later all the major family members came in to meet Gloria and see the chapel. She wasn't in so we met Cassidy. She was informative, kind, and knew how to talk to this crowd of fun loving people who are all politicly incorrect. Cassidy held our hands with every step we took. I had her answering questions that she never received before. She would look at me like "really I have to answer this" eyes and did. Yesterday was the service and it was filled with love for "my loved one" (hahah, inside joke) and everything was just the way my friend wanted. Thank you so much Gloria, Cassidy and Patience. You ladies rock and forever I will be great full. Btw who ever is reading this you are making the right choice with Crawford Mortuary. read more

Incredibly compassionate and patient staff. Our family appreciates the effort everyone made to ensure we did not have to focus on logistics while grieving a loss, Crawford handled everything flawlessly. read more

I used Crawford in April 2015 for my mom and September 2019 for my dad. Both times they were very friendly, professional and compassionate. I dealt with Ray and Gloria specifically and they were both wonderful to work with and had great follow-through. All of the details of each funeral were perfect and they always kept in communication with me and updated me on any changes. read more

I gotta be honest... as tough as this situation is, having a company so flippant and careless makes it even more difficult. We only dealt in person with the son, who would rather be anywhere else... he never questioned the spelling that seemed off, forgot to ask certain questions and as far as following through by phone as stated... never happened. My family was distraught and we waited waited to hear from them.... Every time, WE"VE had to call and follow up. My grandmother passed nearly two weeks ago and we still don't have her ashes. He neglected to ask us about a container so I guess we'll be getting her back in a ziplock. I guess if you are just paying the bare minimum, you're treated as such. I couldn't be more disappointed. I hope everyone can look into finding a place and not have to just make a quick decision.... we would have paid half the money and gotten far better service elsewhere. Now, at closing, we come to find out her ashes ARE there.. but nobody called so we'll have to get her tomorrow. It's pathetic the care and consideration they gave to us during such a sad time. Here we thought it was a family business.. and would be a little more caring. SO WRONG. Please consider your options before making a decision you'll possibly regret. read more

Excellent service treated everyone like family during a painful emotional event in life. I would very much recommend friends and family here! read more

My Dad passed away in a hospital. The first thing I thought of is how I wanted his body to be out of the hospital. After his passing, the hospital gave me a list of nearby mortuaries. To be completely candid, I called Crawford Mortuary by mistake while driving home from the hospital. After getting off the phone with them they were able to get my Dad in less than an hour. Something that helped ease my tension, as much as it could be eased on the day that my Dad passed. I came on Yelp to help ease my mind that I hadn't just made the biggest mistake by picking them. I saw some bad reviews and immediately began to get stressed that I had made a really bad mistake. I began to get a bit nervous again but after meeting with the staff I was okay again. The service was beautiful and stress free. My Dad was a veteran and they helped coordinate everything with the VA. They have a guy that offers help after the service and they even helped me order the death certificates. I haven't had to plan a death of a loved one before and hope I don't have to do one again. At the end of the day nobody wants to plan their loved ones services but if I had to do it again I would definitely use Crawford. My family and friends kept complimenting me on what a great job I did. I did have to pick out the details but Yony and the rest of the Crawford staff definitely helped guide me through this process and make it very easy. read more

I'm glad we had a place for my father in-law, but this place smells like a dirty Vegas hotel. Cigarettes. The valet guys are very rude and crashed one of our relative's cars. Park in the street instead of getting valet! My car was parked first in stacked parking. I parked it myself. Valet guy whispered under his breath: "no tip," when I got my keys and walked away. Why should I leave a tip? They didn't no park my car nor have to fetch it for me. Very unprofessional. read more

We used Crawford for my Dad and Mom and my Aunt and Uncle and they were great. But in December 2015 not so great with my husband. I brought a picture in for them. He had a mustache most of his adult life and they did not look at the picture and shaved it! Pretty bad --/we wanted an open casket. But he looked completely different without his stache. They also had not followed through with some details and we had to have the service on one day and bury him the next day. Very stressful and disappointing. read more