I've never been so disappointed in a bakery like this I used to go their with my friends because their cupcakes were so good and so I decided to order a cake for my brothers birthday, I ordered the cake 3weeks ahead(nov 14th) and I was going to pick up (dec 4th) I did the order in person was their awhile and asking what flavors can go best, they seem kind and helpful. December 4th comes up and I call at at 10:56am to ask when I can pick up the cake since I had forgotten( I didn't know if it was 11am or 12pm) no one answers so I called again and again and I just left a voicemail to call me and let me know. I let another hour to past this time it was 12pm and just went down to the bakery and when I got there it was closed(12:30pm) and I worried because I needed my cake and I called several time and I even sent an email. I went back to my car and I had seen someone moving so I went back and just waited for them to open at this point I was upset because they knew I was outside and ( they didn't even answer their phone knowing I was outside) couldn't even open the door so I just started to knock because I just needed my cake and I was looking like a crazy person waiting outside the door and knocking. I had already seen a men on the back and stand there for more then 30mins, then went back to my car because it was getting cold and then I seen the man unlocking the door at 1:10pm, so that when I went in no one was in front but then a girl came up front and I told her" I came to pick up a cake order" she proceeded to tell me that the owner that makes the cake had an emergency and she couldn't make it and that she would send me an email about it. I was very upset and just wanted to cry because one I had no cake two I had left my brother without a cake that I paid in full since I had order it 3weeks ahead, I told her kindly that I wanted my money back and she proceeded to tell me I'll give her a call, like (I paid you to do absolutely nothing) I told the front girl "I understand emergency happened but you don't leave your customers on read and solve the problem by themselves", mind you they open at 9:30am they could've gave me a call at 9:30am past and let me know they can't do my cake instead they abuse my time and didn't let me know, after that I was rushing to some bakery's if they do a cake for me, in every voicemail and every email I had put my phone number in to call me, text me if anything happened , sincerely I was too nice and didn't argue with them or told them a lot of things like a upset customer would never going to recommend this place and never coming back to this place. Especially for the men owner that didn't want to give its face and let me know what was going on. Was hoping for him to just let me know they forgot my cake and couldn't make it and that they can give my money back Instead they made me wait and I had to ask to give my money back! Was really excited about this cake was a kind gesture for my brother but they really ruined my day, my time and patience. DON'T recommend! Doesn't even deserve one star I give it ZERO STARS(0) Below I will show proof of all the calls I made emails I made and when I send the picture for reference. read more