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Evansville, IN

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Crankdoctor Audio

5.0 (1 review)
Closed • 10:00 am - 5:00 pm

Services - Crankdoctor Audio

Home theater calibration

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14 years ago

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Vivid Sight and Sound - 7.1 Surround with In-Wall Subwoofer

Vivid Sight and Sound

(5 reviews)

Vivid worked with our builder on our house. Yes the builder was a nightmare but it's not our fault…read more We had to deal with him as well. However, we have been trying to reach Bob for over a month and no response, not to phone calls, texts, or emails. Apparently he installed in our house long range internet devices (3 of them) and used a controller he brought with him to connect them. Now our Internet IP has changed and they no longer can connect leaving us with no internet in areas of the house. When we called an external company to help us, we had to pay several of hundreds of dollars to get one of them to work by replacing it with a new one. We have 2 more to go. They can't be accessed because he has control over them. To buy new ones will cost us $259 per piece. This situation is very frustrating and costly where he could probably help us to fix this. We offered him money in one of the emails that we send him to help us fix this. Still nothing. DO NOT USE THEM!!! This is an unkind act!

We have had Bob and his staff at Vivid do a couple of jobs for us, ranging from installing home…read moresecurity systems to upgrading my HT system. He and his team have always been punctual, professional and very knowledgeable and organized during the process. I find Bob to be a very pleasant and down to earth business owner who takes great pride in delivering value and quality technical service. I would not use anyone else for my technical needs. Highly recommend!

Vivint

Vivint

(25 reviews)

Hayfield Dundee

DO NOT REFER TO VIVINT! They are refusing to give me the 200 dollars referral because I do not have…read morethe referral number. I decided to go to VIVINT and the gentleman who sold me the system told me if I had any referrals to send them his way. I did so and made a sale for him, but he never responded back after the new system was installed. Not cool nor fair for VIVINT not to honor the referral all because I did not have the referral number. My system was less then three weeks old myself. Either salesmen or technicians told us we needed a referral code. The gentlemen never responded back once the installation was complete. Very disappointed

Avoid Vivint if you ever think you might need customer service…read more My experience with Vivint has been one of the most frustrating customer service experiences I've ever had. I recently purchased a new home that already has a security system, so I contacted Vivint to cancel my service. About five weeks ago, a representative convinced me to place my account on a one-year deferment instead of canceling, saying it would give us time to decide if we wanted to switch back. Despite that agreement, Vivint still charged me $81. Since then, I've spent hours on hold over multiple phone calls trying to get the charge refunded and my account canceled. Every time I call, I'm either transferred, left waiting indefinitely, or told I need to call back again. After weeks of trying, I still don't have a refund and still don't have my account canceled. The $81 isn't even the main issue anymore. It's the complete lack of customer service and the amount of time they've wasted. No customer should have to spend hours on hold just to resolve a billing mistake and cancel a service. If Vivint puts this much effort into preventing customers from leaving instead of helping them, that's a serious problem. Based on my experience, I cannot recommend Vivint to anyone. There are plenty of security companies that value their customers' time and stand behind their service. Unfortunately, Vivint has shown me the opposite.

Crankdoctor Audio - electronicsrepair - Updated October 2026

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