We started at CMG in 2021 and have had a very positive experience. Dr. Tjaden sent us to a…read morespecialist when needed and had properly diagnosed what was going on even before we saw the specialist. Dr. O'Brien is great with the kids and very down to earth. The office staff have always been extremely helpful and are always willing to answer questions. The thing I love the most is the same-day availability for sick visits. I don't mind seeing an NP or PA. They are licensed and trained for their specialty and am just so happy I don't have to go sit in a gross urgent care! I would definitely recommend.

Dr. O'Brien and Dr. Tjaden are absolutely amazing pediatricians. Both of them have great…read morepersonalities, great beside manners and truly care about their patients and their families. We have been part of this practice for 17 years and never have thought about leaving ever. I wish all doctors' offices were as kind, friendly and efficient as they are. It will be a sad day when my boys need to switch for pediatricians to family practices.

AWFUL!!!!!! If I could give a 0 star I would. After going there (myself as a child) and bringing my…read more13yo son and 2 yo son to north Arlington; I had moved homes therefore did not receive bills via mail. After calling for an appointment, I was told my account was on hold. I got transferred to billing and paid a $400 bill "in order to schedule an appointment" after paying and being transferred back to scheduling, I was told that my children needed to be approved to be seen by the practice again. After going there and recommending them for MANY years and to MANY friends and family, I was told VIA VOICEMAIL that I am no longer allowed at this practice with my children. When calling for records to be released to see another ped, they refuse to answer phones and put you on hold for a long amount of time RUN FAR FROM THIS PRACTICE!!!!!!!!

- Front desk staff have always been friendly, kind and welcoming…read more - Katie, the lactation specialist, is phenomenal. Extremely professional, knowledgeable, with the sweetest down to earth personality. Been seeing her for 3 years with multiple kids and her kindness and fantastic service each appointment has kept me coming back-- highly recommend for your lactation needs! - Dr Dobkins in particular is fantastic. A wealth of knowledge and experience. Never feel rushed and answers questions well, without any judgement. - Have always had fantastic and prompt response when needed after hours service with an on call doctor. - when needed same day appointment for emergencies, have never been refused and given same day appointment every time for the past 3 years. Would overall recommend NAP.

We have loved Next Gen! They have gotten our kids in when needed and provided great care. Thanks!read more

I have never seen Dr. Schening except when she helped to diagnose a skin issue on my toddler. I do…read morelike Melissa. However, other practitioners at this office have caused me to look elsewhere for my children's care. I actually should have transfer care a long time ago. In short, they often take a "wait and see" approach instead of investigating what issues are presented. This has caused a lot of stress and has caused me to often look elsewhere to get the care my son needed. The first red flag should have been when my now 2 year old was about 6 weeks old. He had a lot of issues (later diagnosed as GERD, which I learned is extremely common in preemies) and exhibited horrible screaming, crying, vomiting, etc. I talked with one of the nurse practitioners about how little sleep I was getting and what a struggle it was. She told me to let him cry and close the door on him so I could get some sleep. !!!! I am definitely not a proponent of cry-it-out, and the whole suggestion seemed so wrong to me. I could not (and would not) entertain that suggestion - leaving my preemie infant to cry alone. And that didn't address the issues. The office often suggests holistic remedies first, which I do think is great. However, that wasn't working for him, and I ended up having to find other providers to help us. We ended up with a slew of tests and studies. He ended up having laryngomalacia, a lip tie, a posterior tongue tie (which the NP advised me NOT to have revised... I went against the advice at the recommendation of two IBCLCs, and only in doing so was he able to finally breast feed!), and the aforementioned severe GERD. He has continued to have issues, most notably related to sleep. In his entire life, he had never slept through the night once. He would hit, kick, thrash, and scream through the night. The practitioner basically told me that the sleep issues were normal and that I should cut out daytime naps because it's taking so long (1+ hours) for him to fall asleep. He only sleeps 8 or so broken hours at night and has dark circles under his eyes!!! I am floored that advice would be offered, as kids his age need 12-14 hours of sleep. The NP also mentioned that a sleep study could be done. I left feeling defeated and (again!) as if no one was listening to me or willing to help me with my concerns. That night ended up being exceptionally horrible in terms of sleep: I believe my son had a sleepwalking episode. That morning, I called the office to see who they could refer me to for a sleep study. When they returned my call, I was told that no one would do a sleep study on a child under the age of 4. First of all, that contradicts what I was told the previous day at our appointment. Second of all, I called a sleep center myself, and they told me that they absolutely do sleep studies on children under 4. Those experiences, compounded with one of my final experiences, caused me to leave the practice for good. I brought my newest baby in for a well visit, and I explained to the practitioner that meal times and bedtime are both extremely stressful. I started crying, because I was so overwhelmed with both things. Instead of offering help or asking me to explain, the practitioner told me I needed to reach out to my midwife. The NP suggested that I had PPD, which was absolutely not the case at all. I was asking a medical provider for help, and (once again) I was being pushed aside. I like the IDEA of Next Gen Pediatrics: parent choice, a mix of holistic and western medicine. In practice, though, there was very little help and support for both my children and myself, and I went elsewhere for better care.

I would not recommend the practice to ANYONE. The practice is run like a business and does not…read moretake into considering the health and needs of its patients. Lake Shore pediatrics abruptly dropped all 5 kids from the practice due to my hesitation to give my oldest daughter a vaccine. They cancelled my other 4 kids well visits and said we could only return for 30 days for sick visits. My kids have some complex medical needs and they left them without any care. I am beyond frustrated. We liked their doctor (Rilina Ghosh) but the practice is run poorly.

We've been patients at this pediatric office for 13 years and have trusted them with our daughter's…read morecare throughout her childhood. Unfortunately, our recent experience left us extremely disappointed. I called ahead to let the office know we were running a few minutes late as a courtesy. When we arrived--within what I understood to be the standard 15-minute grace period--we were told they would not be seeing us. I asked if they could make an exception, given our long-standing relationship and the fact that we did call ahead, but was told very firmly, "We only see patients who arrive on time." What was most surprising was how unprofessional the interaction felt. The receptionist told us we could sit in the lobby, but there was no guarantee when or if they'd be able to fit us in. She also stated that the decision came directly from the head doctor of the practice which was especially disappointing after over a decade of care. We understand that schedules are tight and policies are necessary, but there was no flexibility, compassion, or consideration shown--not even a reasonable explanation that we called ahead of time. It's unfortunate to be treated this way after so many years, and we're now re-evaluating whether this is the kind of practice we want to continue trusting with our child's healthcare.

Horrible billing practices. A visit for an ear infection at an immediate care center =$100, at…read morePediatrust =$150. Same exact service but you charge 50% more than your competitors. I was also charged more for a visit that took less time and testing than the one a week prior. It seems they charge whatever they feel like at the time and not based on actual provided services. They charged my card BEFORE I received the bill and refuse to delete my billing information. Emphasis is placed on making as much $$ as possible and not providing care. You just lost 2 patients over $50.

terrible place, total rip off. they over bill, do un-necessary tests and have a horrible billing…read morestaff. Not a care facility just a money making office.

My kids have been patients here since my daughter was born 5 1/2 years ago…read more Good points: Separate Waiting Rooms for well/sick children Ease at getting appointments Clean facility Great nurses Variety of doctors They remember me and my family by name and our jobs as well. This shows how much they care! Bad Points: Long wait on the phone They are never on time (but what doctor is??) All in all, I wouldn't bring my kids anywhere else!

We've been going to the pediatric care for years and like our doctor very much! She is very nice…read moreand my daughter likes her. Office experience was always good too, very helpful and nice ladies working there.

Drs, nurses staff are great. Compassionate. Patient. Front desk staff needs some retraining. We…read morebrace ourselves, each time, wondering what we are walking into. Today, it was, "walk in or appointment?" Gruff voice. Some huffing. Excuse me? Pretty sure we start with a hello. I'm sure the job isn't easy, but I'd rather not be here either. I'm not allowed to act that way. Someone from the back walked to the front and greeted us. Thank you. Another appt my adult daughter took my 17 year old and explained I /mom was 2 minutes behind due to traffic. I could be phoned. Front office Staff was not kind to them. . Changed tune when I walked in. Plenty of nice people out there who can be hired . Not sure why this staff gets away with it.

So my toddler has picked up a stomach bug recently m. My parents (who care for him) said he had to…read morego to a hospital to see if there was anything that could be done for him. I called his regular pediatrician and they were full. The office referred to this pediatric urgent care. I was able to bring Adam in right away. I didn't have an appointment but I could bring him in right away. I was helped immediately and all the staff there was efficient. I wasn't expecting much but this place was very helpful!

I cannot say enough wonderful things about Children & Teens Medical Center! We were referred here…read morefrom a friend and are so happy we found such an incredible pediatrician! Our son is now one year! I've made many phones calls as a first time parent. The nurses and doctors have always reassured me, gotten back to be quickly and have never made me feel like I was asking a silly question. We absolutely love Dr. Scott O'Donnell, he has been our pediatrician since day one and we always prefer to see him! He truly takes time to talk with us and makes us feel so welcome. We trust he has the best advice for us as parents and for our sons health! All the other doctors we have seen are great as well! Amanda is super friendly and welcoming. I've talked to Dawn many times about concerns and questions about my sons health and she's so kind and helpful. Thank you to all the front desk staff, nurses and doctors for taking care of my son!!!

The nurses are condescending and rude like they know what is best for your child over the parent…read moreadvocating for their needs. There is more than one way to do healthcare. When I spoke to the office manager Wendy about it, she backed up the nurse and didn't seem to mind what kind of poor attitude the staff has. Reading through other reviews made me realize I'm not the only parent that has been talked to this way and dismissed by the office manager. The doctors are good, but they aren't aware of how their nurses and office clerks are to their clients. Like many others, I'm pulling my kid out of Children and Teens Medical Center. To be immediately lectured over the phone with a condescending tone when I asked for a second option to getting my kid treatment was the final straw. Wendy Lembke doesn't care how her staff talks to anyone. It's all about money. Don't bring your kid here.