Worst service I have ever experienced in my life. Employees repeatedly LIED to me and my roadside assistance service on the whereabouts of my vehicle! They left my car unlocked and unattended overnight in a bad area while assuring me that it had been delivered to the garage destination! And then repeatedly spoke with aggressive attitude as if irritated by my concern of their ignorance of the location of my vehicle.
My roadside assistance contacted Dan's Towing/Cranberry Auto Center at 5pm to tow my car to a garage that was less than 2 miles away from the parking lot where it broke down. Initially they sent their truck in the complete wrong direction, to the wrong side of the city, which led to the driver getting stuck in traffic. The woman I spoke with on the phone advised me to leave my car with the keys inside because it was going to take awhile for the driver to get there (and I needed to charge my phone so that I could keep up with the calls). By 8pm I called to check on the status and was told that my vehicle was being loaded onto the flatbed as we spoke and that I would receive a call when it was delivered to the garage (which was closing at 9pm). An hour went by and I repeatedly called Dan's Towing with no answer. The garage that I wanted it to be delivered to still had not received it and they were closing. Between the hours of 9 and 11pm I called the towing service to find out where my car was. Each time I was told that the car was "in route" and they would contact me when the driver had dropped it off. The garage that they had advised me to take it to was less only about ten minutes away so this was concerning to me but the employees on the phone repeatedly gave me attitude for questioning why this was taking so long. I was put on hold and even heard them discuss how annoying it was that I was concerned. By 11:30 I had called my roadside service to complain about the towing company so that they would contact them directly. They were told that my car had been delivered to the destination and that they had forgot to call me back to let me know. The next morning I called the garage as they opened and was told that my car had NOT been delivered. I spent hours calling associated garages in the area to see if it had been mistakenly taken somewhere else, but had no luck. Meanwhile the towing service was extremely rude and not at all helpful in explaining what could have happened to my vehicle. After they repeatedly spoke aggressively on the phone, I was forced to threaten to call the police and the employee's response was to laugh and tell me that he hoped I would so that the cops could help him locate my vehicle. After hours of frustration, I found out that my car had never even been picked up and was left unlocked in a bad area for around 15 hours. read more
