Butchers. Some are great. Some are not so great. This is one that is not so great..in my experience.
This is a butcher located just outside Coles grocery store at the Bondi Junction Westfield Mall. Easy to get to and convenient when you're done shopping at the mall and want to pick something up to cook for dinner.
My story, very simply put, is chicken purchased on my way to the car park. So far, so good, right? When I got home I decided to prep dinner early. Upon opening the package of chicken, the smell wafting out was...not good. And since $40 is nothing to sneeze at, I decided to return said chicken and then, go to my go-to butcher closer to home.
Here's the thing. The attitude of not 1 but 2 of the butchers here was at first ok but took a turn. Not in a good way. Butcher #1 immediately went on the defense and said there was nothing wrong with the chicken.Butcher #2 made some snide comment about chicken smells and his girlfriend. After Butcher #1 insisted there was nothing wrong, again, he finally gave me a refund.
My bottom line is that even if this was 'just one of those things' that happens, I would probably have planned to return here in the future IF the staff had better customer service skills, IF instead of arguing with me, IF instead of making a sarcastic comment for my benefit. Customer service is the name of the game, folks! When a customer is unhappy, try making them HAPPY. So they will come back. So they will tell their friends (and Yelp) to give this business a try. But, basically making a customer feel as if they are the ones at fault is not how a business begets repeat business. And, I am definitely not returning here. read more