Our family has been customers of this Lexus dealership for many years back to when it was McDermott Lexus, and now Crabtree. So far the transition to Crabtree was a little rocky however, things have definitely improved to date. I'm writing about my most recent experience going into Crabtree with every intention of just looking around to see the latest models. I had been researching cars for multiple months to make a decision on switching vehicles from my Toyota. On the day that we came in, I had no intention of walking away with a new vehicle, but that's exactly what happened! Upon walking in, our family was welcomed by Erian who was very warm and accommodating. Although our family of four can seem intimidating to some sales people, he took us on with no complaint, eagerly showing us around and allowing us the opportunity to test drive the 2026 TX. I also wanted to check out the GX that day, however, there were none in stock at the time being that they're in very high demand. So we explored the floor model of the TX and literally drove it out of the showroom for the test drive, which went very smoothly. Erian was very helpful along the test drive, pointing out the bells and whistles of the car to get us acclimated with its power and what it can do. Upon entering the showroom, he was very diligent and thoughtful and drafting up the most important part: the numbers! It was really important for me to stay within a specific price point and he worked his hardest to make that happen. I was really grateful that he was so helpful throughout this entire process, and although it can be scary and intimidating, he really made it a breeze. He was a joy to work with, even following up with me personally after the fact to make sure that everything was fine and to ensure that I was taking advantage of the services offered for my new vehicle. I would highly recommend working with Erian at Crabtree Lexus of New Haven to anybody! read more

I stopped by to just look. As the salesman approached, I told him as much and that I was thinking of purchasing in 3-4 months. I told him this so as not to waste his time. He was kind and answered questions. After 15 minutes I left. I never told him my name, phone number or email address. Weeks later I received a voicemail from the dealership mentioning my name. I ignored it. Then I received an email. I replied to the email saying their tracking me down has soured me on the dealership. I'm assuming they read my license plate while there to find my info. read more

Chat GPT suggested a Lexus as replacement for my aging Porsche Macan S, so I looked online and found Crabtree nearby and selected a UX 300h hybrid. Fun car with great pickup and amazing mileage. Safety features galore, and my insurance cost actually went down! A new Lexus UX300h is actually cheaper to insure than a 2016 Porsche Macan S! Erian Diaz was my sales person who was informed and personable and stepped me through the purchase and checked up afterwards. Nice people there, and I am loving my car. No regrets about the Macan which had been a great ride, but this Lexus is fun with many more features for safety and convenience. read more

Crabtree Lexus - 2026 Lexus UX300h hybrid - Car Dealers Near Me - East Haven, Connecticut

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I've bought two cars from Crabtree Lexus, and I've had an amazing experience both times! A huge thank you to my sales guy, Erian, who was great to work with and helped get me into my Lexus UX. Also, thank you to Dyions in finance, who worked hard to get me into a payment I felt comfortable with. And a special shoutout to the managers, Erik and Kacey, for being so patient with me and working to get me the best deal--even after I said "NO!" But in the end, they made it happen, and I walked out with my UX! I highly recommend Crabtree Lexus. If you're looking for your next car, go see Erian--he'll take great care of you! ~ Jess ~ read more

Enjoy my first visit but not yet ready to purchase but they gave me some options. Great selections of cars it was me, not ready to give up my older Lexus. Bill N. Was very helpful but I need to keep my front wheel drive car and save more money. Next yearthey are moving to a new location soon so lots of pot holes in the lot. ( didn't mind it). Drive slowly. Everyone was very professional and polite during my two visits. Quiet clean dealership and not pushy at all. read more

Crabtree Lexus - Dream Car - Car Dealers Near Me - East Haven, Connecticut

I recently purchased a 2026 Lexus RX 450h from Crabtree Lexus of New Haven, CT. With over 50 years of car buying experience and more than a dozen vehicles purchased -- half of them Lexus -- I knew the process could be painful, so I hired a car broker to help navigate it. Even with professional representation, this was hands-down the worst car-buying experience of my life. Crabtree Lexus appeared determined to take advantage of the customer at every opportunity -- unfortunately not unusual in today's manufacturer/dealer model -- but what set this dealership apart was a level of incompetence that was truly stunning. My strong advice to anyone considering a purchase here: retain a lawyer from the outset and keep meticulous notes and records of every step of the transaction. read more

I had my car serviced there after I had problems with another Lexus dealership. They listened carefully to my concerns and took care of me and my car. I will definitely go back to Crabtree. read more

i took my car there for an inspection and they never did anything on my car and took 200+ $$$ for doing nothing & i have to tell them where the issue was in car so that mean they didn't even touched the car & i was keep showing them very unprofessional lazy mechanic & inspection guy didn't even do their job didn't even give me the right estimate just don't waste your time and money i will recommend go somewhere else where you can get your car fixed not recommending for repairs or inspection other than that great cars they have in their inventory read more

Dropped off my car for repair and when I picked it up there was a warning beep that continued to go off as well as smoke coming out of the engine bay - this is all new issues that weren't there before!!!! I've been trying to contact the service department for a status update for four days now and no call back!!!!! read more

Manager needs to return calls of customers when there is a problem. I had a problem with service and called a number of time for service manager and then dealership manager and no one returned my calls Don't buy or service a car there read more

I would love to give ZERO with this new management. I wish McDermott hadn't sold. I've tried three times to contact the manager or general manager I've been told they are busy always busy. That's why you're reviews are so bad compared to the other owners. My high end Lexus is now being serviced by another dealer. I'm sick of the bull crap every time I need service or anything else since this Crabtree came to town. You're trying too con people who know better. You will eventually find that no one will be buying from you the rumours are all true beware. read more

I drove over one hour and brought a car from here and less that ONE year I have a problem and they are not very helpful and customer service is very bad and not helpful. If you want a car would good customer service, Crabtree is not the place read more

This is the first serious review I've ever written, but I felt compelled to after the frustration I've dealt with at this dealership. My family has purchased vehicles here for over 25 years, going back to when it was McDermott, and we've never had a problem -- until now. I had my vehicle's tires replaced on 10/2/25. Before the appointment, I called to confirm the *total* price, including all taxes and fees. I asked multiple times to make sure the amount was guaranteed and noted in their system, and I was told it was. When I dropped the car off at 10 AM, I double-checked again with the service advisor, who reassured me everything was correct and would be handled promptly. Around 5 PM, shortly before closing, I got a call that the car was ready. But when I arrived, all the advisors had already left for the day, and only admin staff remained to process payments. The invoice total was higher than the agreed price -- not by a small rounding error, but noticeably more. The admin staff couldn't help and didn't know anything about the price I had been quoted. My options were to leave my car another day and come back when the advisor was available, or pay the higher amount and resolve it later. Since it's my wife's car and she needed it the next morning to commute, I paid and was told it would be straightforward to fix the next day. I called first thing the following morning. The advisor apologized and said they would mail a reimbursement check that would arrive within 2-3 weeks. I asked if they could simply credit my card instead, but was told that wasn't possible. So I waited. Three weeks passed -- nothing. I began calling again, but each time I reached admin staff who told me the advisor was either helping someone else, away from their desk, out of the office, or that I could leave a voicemail. I left multiple voicemails, called again days later, then a week later, submitted a message through their website's Contact Us form, and even emailed the advisor directly. Still nothing. At this point, nearly five weeks had gone by. I started to feel like I was being bait-and-switched, or that they were hoping I'd simply give up and forget about it. It became my responsibility to chase *them* down for money that should have been refunded immediately. I tried to stay patient and give them the benefit of the doubt, which is why I avoided posting a negative review earlier. But more than six weeks after the issue was raised, I called again and got the same line -- "the advisor is busy, leave a voicemail." After explaining the situation for the fifth or sixth time to different people, I finally reached the original advisor, who now said the check had likely been lost in the mail. My options were either to request another check and wait again -- potentially another six weeks -- or accept a service credit for future work at the dealership. At this point, I've lost trust. What should have been a simple, routine fix became six weeks of unnecessary stress and follow-up. I no longer feel comfortable giving this dealership my business. I will wait for the replacement check, because I don't want to come back for service credit and risk going through this again. If I eventually receive the reimbursement and the issue is finally resolved, I'm willing to update or remove this review. But for now, this reflects my honest experience and disappointment with how this dealership handled something so basic. read more

0 stars would be a start. Given an appointment for an oil change and tire rotation at 11 am--3 days later they began to work on the car, stating it needed what would have been about $5,000 in service. I accepted their $2,200 service and ignored the quotes for things they claimed I needed done (like new brakes and wipers that had just been done less than 5,000 miles before). This is why I questioned their statement that I needed additional work. One of the unsolved issues was a taillight signal. I was quoted $1000 to replace it "because the LED was bad". When I got the car back, the trunk was filled with bulbs and parts that were removed that in no way were related to access of the light. I had to replace them myself. Whoever touched this car was clueless as to what they were doing, and they entirely mis-diagnosed the taillight issue, but had no problem quoting almost $1,000 to fix, and charging me $200 to mis-diagnose the problem. I took the car to a trusted repair shop who immediately recognized the problem that anyone, as a grade 1 mechanic, should have known. I returned the car to my new mechanic for a different problem in the engine compartment, a few days after his immediate and successful taillight repair. He noted that the plastic shroud covering the engine was lying loose and had not been re-attached by the dealership. Further, I had been charged almost $1000 to replace the spark plugs and they were so dusty and dirty (repair done 1 month ago and car really not driven since), it appeared the plugs were never touched. I DO plan to investigate the other repairs I was charged for. I've owned 6 Lexus vehicles, always serviced by McDermott. Yes, they were pricey, but always honest and thoughtful and work done on time. This is the review of my experience. The words incompetence, shoddy workmanship and possible certain legal issues come to mind, but you can make your own judgment based upon my experience. Based upon the reviews here I see other customers have had similar experiences. read more

Went here recently with my wife. Found a vehicle within our budget in the lot. With financing numbers already known and affordable. I asked for an out the door price. Was told, "cash is not king". They pushed to see if they can "beat" my numbers. After 2 hours they had the nerve to push a proposal of 899. A month for 72 months. The car was listed on the website for 27995. Shame on you predatory dealers. We need direct access to purchase directly from manufactures. Laws need to change. SHAMEFUL!!! Buying a car used to be exciting. Now it's a battle to stop dealers up charging. read more

took the Lexes in for yearly service. When it was McDermott, they were very attentive and did a excellent service, inside & out. Crabtree dies as little as possible. They didn't do ant interior maintenance. BRING BACK MCDERMOTT!!! read more

Dealership sold to Crabtree recently. Service has tanked. Phone system non-working. DO NOT RECOMMEND CRABTREE LEXUS. Go to another dealership. read more

Absolutely five-star experience purchasing my Lexus GX 550 from Crabtree Lexus. The entire team was genuinely caring and empathetic from start to finish, and my salesperson, Ammar Sahloul, went above and beyond at every step. A truly one-of-a-kind car-buying experience--highly recommend! read more

received a directed mailer specifically to my vehicular purchased from McDermott Lexus. all kinds of promises but turned out to bait and switch my wife was advised anout car add ons that weren't there when we got home no test drive! sales manager used wear down tactics and made the trade in process so confusing we left with our heads spinning. will not return for next lease or for service on this one read more

The staff in the service department is clueless. I called service and spoke to someone three times. I finally went to the dealership and the service rep said he does not recall having a conversation with me. .....maybe because he dropped the ball and never called back-ya think? It's like shopping at KMart but paying prices like you are at Tiffany's. Do yourself a favor and go to a different Lexus location. read more

if I could give no stars I would. leased a new Lexus in early march 2025 and they screwed up agreement by charging me for something not required in ct. only found out through Lexus financial. explained this to Frank P at least 7 times and was met with lies and misinformation. finally received a check three months later but in wrong amount. I would not buy a pencil from this plsce read more

New name, same old scumbaggery! I received an ad on facebook that this shithole, now called crabtree chevrolet was offering a $50 visa gift card to anyone who test drove a new truck. I filled it out and have been getting called 2x daily by a salesperson. I went in-today todrive a truck im absolutelynot buying from because they screwed me last time, just to get the $50. Im retired, i hate them , and i wasdriving by. I went in and spoke to dan who has been stalking me with calls and texts. I told him im here to drive a truck. He immediately gets out the work orders and sales slips etc. i said slow down! When do i get the $50 visa card. He said i dont know what ur talking about! I explained and said then how did u get my phone number? He said he had to talk to the manager. He came back and said, " he doesnt know what ur talking about either, ur going to have to look into that on ur own, but i have the keys! Do u have the card u filled out? I didnt fill out a card i did it online , thats where u got my number! He said yeah that must be a gm thing and he starts doing paperwork! I said slow down, no $50 im not driving anything , thats the reason im here. This place already screwed me once, ill be calling gm and tearing u a new asshole on yelp. Have a great day read more