Have used Central Penn for both preventative maintenance and plumbing repairs, and they are very…read moreprofessional and note pricing up front. Based on previous experience and calling around to other plumbers, I believe their preventative maintenance is reasonably priced ($125 for 'spring maintenance'). For repairs, they charge a 'trip fee' ($65 at the time of this writing) just to come to diagnose the problem, which again, is about in line with industry standards (some plumbing companies I called were a little cheaper while others were more expensive), though I did find one area plumbing company that will waive their trip fee if they do the repair (David Long in New Cumberland). To me, that's the most reasonable policy. We recently had Central Penn come out to the house due to an issue with our shower plumbing. The handle to turn the water on/off became impossible to turn in one direction. The issue was diagnosed as a bad cartridge, and the technician had the correct part to fix it, which he did in about 15 minutes. At the same time, we had him check our kitchen faucet, which had also had some leaking. This got a little more complicated because of a 'nut' that wouldn't release (no fault of Central Penn), and the technician had to call the manufacturer for instructions because the faucet was under warranty. Acting upon those instructions, we had to wait a day or so for a part to come in, and the initial attempt to make the repair failed (as the technician had suspected it might), so the tech called Moen again to get a different part. Unfortunately, at this point, the kitchen faucet was no longer useable. To make a long story short, due to a large party we were having over the weekend and the lack of availability of a tech to fix the problem prior to said party, I ended up doing the repair myself with the part Moen had shipped to the plumber (I live about 10 minutes from the business, so was able to pick it up), and ultimately, I paid Central Penn about $330 and the only thing we had to show for it was the repaired shower handle (again, a 15 minute job). Throughout the process, the technician was professional and worked with the manufactuer directly rather than making me contact them, which was appreciated, though I did end up having to talk to them myself to get the parts delivered prior to the weekend party (not knowing Central Penn wouldn't be available to do the fix until afterward). In summary, Central Penn was quick to respond to our call, very professional, and discussed pricing up front, but in the end, we paid quite a bit of money and had little to show for it, so we'll probably give someone else a try next time those dreaded words "honey, call the plumber" are uttered in the house. In general, a cheaper route is to use a plumber who is not part of a larger company, but then you will likely not get the response time required to fix the issue quickly. Update 4/14 - Owner of the company, working with Moen, has offered us a new faucet free of charge because he wasn't happy with how this situation was handled. It's the effort companies apply in trying to keep customers happy that separates one from another. Don't know if we'll go for the new faucet, but I've changed my previous opinion, and we'd certainly be willing to use Central Penn again.

Years of solid service, then one maintenance visit, $5k in avoidable damage, and selective silence…read morelater... I used them happily for years on a bi-annual plan with zero issues and would have recommended them without hesitation. That changed after our late-January routine maintenance visit. Shortly after, the AC froze for the first time ever, thawed, and flooded the hallway with significant property damage. A second Central Penn tech came out, flagged restricted return airflow, and recommended adding another return. We got the estimate, requested minor changes for a revised quote - and never received one. During that window of waiting on the quote, the unit froze a second time. Only then did I bring in a 2nd independent licensed HVAC contractor, who discovered the blower fan speed was set incorrectly for the system. Combined with the restricted airflow from the vent being bolted and taped shut, this incorrect and overlooked fan speed was gradually destroying the equipment. Two unit freeze-ups, two Central Penn visits, property damage and two additional visits and repairs from a 2nd contractor left me roughly $5k out of pocket for problems that appear to have started the moment their first tech left in January. * First tech left the filter access door taped and bolted shut, restricting airflow. * Second tech correctly noted the restricted return air but somehow never noticed (or checked) that the blower fan speed was set incorrectly for the system (which one can only assume was correctly set prior to the January visit). At that visit I was given no warning to stop using the unit or any indication that continued operation could cause further damage as every previous visit stated the unit was in correct working order. * When I followed up via email afterwards with a full overview of the situation, they agreed to refund their follow-up visit to the bi-annual maintenance check (which I'm still waiting on the actual money from) I simply asked whether bolting/taping a filter door shut is standard procedure and whether techs routinely verify blower speed. That email has now gone 2+ weeks unanswered. Hard not to read the silence as an unwillingness to acknowledge either issue because of the liability it would create. I'm not asking for perfection. I'm asking that multiple paid maintenance visits catch the obvious things that can destroy an HVAC system, let alone most likely having the techs creating the issues, and that a long-time customer at least get a straight answer when things go sideways. Neither fully happened.

Our A/C system needed a new part and Mike came and took care of it with a fast turn around. He…read moreeven set up the system to make it more convenient to retrieve the filter and replace it. I'm a happy camper :)

Had several issues with plumbing in my home. Wanted to hire a local team with reasonable prices…read morethat would do a good job. I got all this and more with this company! On time, very professional, explained everything to me throughout the process and came up with an honest price. I will always use this company thanks to the outstanding service I received. I would recommend them to anyone! (They also found lots of past mistakes made by other companies and were able to redo that work for me as well. It was disheartening to see how much other companies got over on me)

I have been a satisfied customer of Zimmerman Plumbing and Heating for some fifteen (15) years...I…read morefind their service folks, their customer service people, and the products they install to be top notch. I believe you can find a lesser expensive option, but never a service with more value for the dollar. I've had electrical, plumbing, and HVAC work done over the years, and it's always been done well.

GREAT JOB! workers are super. A bit pricey but you get what you pay for and the owner, Ernie…read moreis very involved in the business. HIGHLY RECOMMEND THEM. Had to replace furnace after 9 1/2 years for improper installation and venting. Very upset that this was allowed to happen in a new home.

I was excited to trade my house for a condo and especially excited that it had a newer heat pump…read more Well, there were problems almost immediately and the pump had to have refrigerant added. I wasn't pleased with the service experience of the provider who came out and sought replacement options from several companies, one of whom was McCleary. I lost the urge to replace as the existing pump continued to work and I thought maybe the recharge would last a few years. Well it didn't. I had to have another provider come out to recharge the pump and decided to get additional estimates. I recontacted McCleary and they promptly provided updated estimates for two options we had discussed previously. The type of refrigerant had since since changed, of course, so the price went up for everything but what can you do. I really wanted a Mitsubishi unit because they're so efficient and quiet but I explored conventional options from other service providers. In the end, McCleary provided quick, thorough, and complete responses to my questions and the people I spoke with were friendly. McCleary also offered a Mitsubishi unit like I wanted for what seemed like a reasonable price. The day of the install was interesting because I wasn't expecting the outdoor unit to be so huge and it had to be shipped on its own truck. The neighbors aren't sure what to make of the thing or why it's so gigantic. I'm not sure either but it is effective, quiet, and my electric bills have dropped about 30% even though we are keeping the winter temperature higher. The fellas who did the install were incredible: they worked very quietly, were so respectful, very friendly, cleaned up fastidiously, and were just great. If there was anything I would have changed, it would have been to have a better orientation on how the thermostat operates -- but they did say to call with any questions. The thermostat, at my request, is a simple one. I was told it's programmable but I don't want to program it and just want to set it and forget it. Nonetheless, there are settings that I don't understand fully -- for instance, does "Auto" switch back and forth between heat and cold? Can you turn the fan on to run continuously (for air filtration purposes? or for dehumidifcation?) while still having heating and cooling available? The manual is extensive but not terribly useful. I deliberately waited to write this review to see how the unit works in both hot and cold temperatures and it's pretty remarkable. The condo just warms up - not quickly like in a house with a gas furnace - but steadily. The unit operates for long periods of time -- which is useful for air filtration and dehumidification -- but is very quiet. The hyper heat units don't require auxiliary heat and somehow manage to pump out hot air even when it's 0 degrees outside. The air conditioning feels frigid and just sort of smothers us with refreshing coldness. It's delightful. The unit is much, much more quiet than the former heat pump but is still audible during heating season, especially the reversing valve when the unit goes into defrost mode. The unit is virtually silent when the air conditioning is on. Overall, I'm happy. I contacted McCleary a couple months ago to locate the serial number so I could claim an energy efficiency credit for taxes but haven't had to contact them for any other reason. I believe they'll be responsive if the unit requires servicing but the installers indicated this is one of the most trouble-free and dependable heat pumps made and helped me feel confident about the purchase. We'll see but so far so good. This review is only the second one for McCleary on yelp but there are nearly 1,000 on Google and they're all positive. McCleary was one of only two Mitsubishi "Elite Diamond Contractors" in my area when I selected who to contact. McCleary was the only contractor I found that had only positive reviews.

They came out in a reasonable time considering the heat wave we've been having. The gentleman who…read moreworked on our central AC unit arrived a little early, thoroughly checked our system, diagnosed the problems quickly, and was able to fix both things on the spot. Unit working fine now and the cost was very reasonable for the service given. Thank you!

Best service you can get with honest pricing, work looks flawless and significantly less expensive…read morethan the big companies. True plumbing and hvac experts

Had issues with our kitchen faucet. They said we needed a new faucet and it would cost $1000 for…read morefaucet and labor. They would not use a faucet we purchase ourselves. Paid $75 for a visit and accomplished nothing. Not happy with the outcome on our end. Still have a non-working faucet and now need to figure out how to install it ourselves. Seems way overpriced.

Cliff was very friendly, courteous, knowledgeable,and…read moreefficient. Arrived on time.Fee was covered by service contract .

They charged me over $500.00 for a half hour work replacing the wax ring on my powder room toilet…read more. I had to sign up for a contract that i later canceled ... Without signing up for their contract then my bill would have been close to $700.00... I just felt scammed and taken advantage of... no way should a $20 wax ring and 30 mins of labor should cost over $500.00. If i would have refused it would have cost a ridiculous price just for coming out... I needed the problem fixed so i paid their rip-off price ..

My oil fired hot water heater which supplements my heat pump was not turning on. I called BNH on a…read moreFriday evening and they were willing to come out that night, but as I was on the phone, my wife called up from the cellar and said it had fired up. I knew it was overdue for routine servicing so I arranged for them to come the following week. They did a better job of servicing than anyone I have ever used before. They put an additive in the oil tank to get rid of impurities; they scraped out the exhaust pipe, they noticed some moisture in a copper pipe leading to the air circulator and removed the insulation and explained that the insulation on that short run of pipe was corroding the pipe and should be left off. They caulked the nuts holding the exhaust flue. NO OTHER SERVICE PEOPLE HAVE DONE ANY OF THOSE THINGS!

I called for help, and was told they didn't want to do any work for me because of the manufacturer…read moreof my equipment. They also made reference to other customers that refused to pay their bill, assuming I was one of them without even knowing who I was. Very unprofessional and rude! I wouldn't even bother making the call.

Have had these folks do plumbing work twice in the past year or so & in both cases they were…read morepunctual, did good work, and charged reasonable rates. Also great communication via text/email/etc - I'll definitely give them first consideration anytime i need work in the future.

Same day service! Josh arrived on time and found the issue with our water heater quickly…read more Turns out, there was nothing wrong with the water heater......apparently, someone leaned something against the water heater, bumping the thermostat control which turned the temp very low. I asked for the bill......no charge! Lebo's will be my go to plumber from now on.