1. Cp Tile

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Cp Tile

5.0 (1 review)

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5 years ago

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Stronghold Floors - From cracks to clean--this Lancaster garage now features a smooth, high-performance coating...

Stronghold Floors

(7 reviews)

After researching various providers, I chose Stronghold Floors to epoxy our garage floors. Price…read moreseemed reasonable but I did not shop around, admittedly. The finished product is great, exactly what I expected. This is not a complaint, merely an observation of their communication process. SH will not confirm an arrival time or offer a window when their team will show up. I knew this based on the FAQ's on their site but I still found it to be an inconvenience as we had some last minute, heavy appliances to move before their arrival and limited hands to do it. We didn't know if they were coming at 8am or 2pm. After talking with the installer on the first day, he offered to text me on day two with an estimated time of arrival which was super helpful and most appreciated. And, the text communication with the installer came in handy when one of the two left their personal items on my trashcan and needed to return to retrieve it. Overall, it was a good experience and I am happy to recommend them. But I do think that an additional layer of communication would be most helpful for the customer.

I feel it necessary to follow up on my 1 star rating 13 days ago as little has transpired to change…read moremy rating. I was very appreciative of Mike M. (Owner) to reply to my post & I did exactly as he suggested. I responded to the e-mail address he provided copying the General Manager and asking he be provided a copy as well. I outlined the 9 times I contacted Stronghold since April 1,2024 asking for a quote & appointment to repair my floor. I even provided my contact info and my Stronghold identifier SR-CSR-374 so they can locate my service request. Now 12 days later since my last request, still no response. I was really hopeful I would hear from somebody. I guess I was right, business is just too good; they either don't have time or don't care to address repairs. I'm truly disappointed as I've recommended them on numerous occasions, handing out their business cards to several prospective customers.

Cp Tile - flooring - Updated October 2026

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