Out $3000 for ruined sheepskin rugs. The 8ft x 11ft rugs shrunk several feet in each dimension,…read moreand are matted, It looks like they just sprayed them with a power washer, and dried them in a kiln.
Initially they agreed to give me a $3000 credit to pay for the sheepskin rugs they ruined. I showed the owner the rugs, in person, in my home, and he proceeded to tell me that he cannot give me a $3k credit, because the rugs were "used", and were not worth $3k. The most he would give is $1700 in credit. These are expensive large Overland rugs, and you cannot simply pick up a 8ft x 11 ft rug at the local thrift store. We showed him the current online prices, and he still refused.
I also had an 8 pelt rug that was ruined, showed him this, right next to the identical 8 pelt in good condition, and he simply blamed his mystery "supplier" that he apparently farms all his work out to. This is another bad business practice, simply pawning my cleaning to unknown mystery companies that he never disclosed. He said the company charges him more than what we paid him, and he was supposedly doing us a "favor" to keep our business.
Over the years, we have used Hopsin for all our dry cleaning and large item laundry needs. It started out very well, and I appreciated that they will come to your home and pick up and drop off your dry cleaning / laundry. However, we have a cleaning service clean our home every week, and the owner was making side comments about how dirty and unclean our bed sheets and other items were, and she recommended we stop doing business with Hopsin. But because they were so convenient, we stayed with them for years. We even stayed with them after they ruined our Saatva foam pillows, and after several stinky/moldy loads they would occasionally return to us, and of course, charge us full price every time.
But this was a game changer, after the rugs were ruined, and they failed to even do what is fair, and credit us the $3000 for future services, which since we spend $300 a week with them, would only take 10 weeks to make up. The owner even said he doesn't want to lose our business, and "the customer is always right". Maybe he should take his own advice.
I wish he would have been more transparent about the rugs, and said he has no idea how to clean them, and he doesn't know anyone else that can either, except for a guy in his garage with a power washer that he will send the rugs too, with no promise that the sheepskin rugs will even make it to the other side. Then, maybe I could have made an informed decision, and not give him our largest rugs for him to ruin.