Coxhealth Center has been our primary healthcare facility for 10 months, and husband has been admitted to emergency room multiple times and hospital twice. We found that their mobile units for monitoring blood pressure were not accurately calibrated, but we were very impressed (with one exception noted below) with the professionalism and knowledge of their physicians and management teams.
The majority of phlebotomists and other staff who administer minor procedures and tests do NOT seem to be sufficiently trained, and they struggle with their jobs -- often to the point where a supervisor must be called to assist them.
The exception is Dr. Moll, who we consulted with twice. On our first visit, he seemed to us to be dismissive, anxious to be on to his next patient, and not forthcoming with information. He did not explain consequences of already completed medical test results in a manner that let us understand what the next steps might be, but instead just left and had his nurse (a wonderful woman named Darlene) come in and tell us he had scheduled more tests.
With Darlene's help and explanations, we spent two months completing the additional tests and returned to consult with Dr. Moll about the results. His demeanor was terrible. He did not tell us any of the test results, and with regard to one of the tests he said a tube had doubled back on itself and gave no readings. He suggested that our case was too complicated and that we would have to travel to Kansas City (several hours away) and start all over with a new doctor and new tests. When we asked why the next doctor would not be able to use all the tests already completed and paid for at Cox, Dr. Moll said we were "ungrateful", were "accusing" him of stealing our money. He said he was "worn out" with us and was done helping us, then stood up and abruptly left the room.
I know there are people who exaggerate and blow things out of proportion when they write reviews like this, but I am a certified court mediator and am not given to extreme reactions. Dr. Moll's reaction was not, in my opinion, provoked in any substantial way, and it was a situation where there was normal patient stress and questions that needed to be dealt with. The treatment we received from Dr. Moll was of no help whatsoever and was, in my opinion, reprehensible. read more