So when you utilize their chat line you are provided with options by their automated process...none…read moreof which include downgrade service. You are left with no other option but to click on something unrelated to connect to a live agent. Once you are connected and explain you want to downgrade a service you are transferred to their "loyalty department". Waited 30 minutes last night and finally disconnected. Right now I have waited 25 minutes and not transferred yet. This is an excellent sales tactic on their part. Make you wait long enough and then you get frustrated and disconnect there by keeping their overpriced service.

Horrible customer service. I had a billing agent and rep would not even let me speak to a…read moresupervisor. No help!!!!

I came in to ask a few questions about my T-Mobile plan and the gentleman inside was very patient,…read morepolite and professional. He was the only one tending the store, so hopefully it does not get too crazy when a bunch of customers come in at once. This store is an authorized agent for T-Mobile. Any corporate rewards, items or issues need to be taken to a full corporate T-Mobile store.

Very helpful. Came in to upgrade phone and review the plans. They answered all our questions,…read moreupdated our phone and all with zero issues.

Installed a video system for me with remote viewing on my smartphone. Very professional.read more

From the owner: VoIP, structured cabling, telephone systems service, CCTV/CATV/AV, retail service and rollouts.read more

My agency switched it phone service to Anchor Telecom three years ago and we could not be more…read morepleased. In August 2015 we tried three large company for phone and internet. All three carriers could not get the phone systems to work reliably and for a heavy service business like insurance that is crucial to good customer service. Each time we had to buy another expensive phone system to work with that carrier wasting time and money. Dan fixed the problem we were having with our phone system and we have been delighted with his service. Dan was quick to respond to a hack attack on our phone system on election day 2020 and we never lost phone service. Our latest phone solution Dan provided is cloud based so even if my office has no power we can use the phone from any internet connection. Dan's latest upgrade allow me to receive and make phone calls from my cell phone using the office phone number so the staff do not have to give out their personal cell phone numbers if not called for. If you are considering Anchor Telecom over larger glitzier rivals; I would recommend Dan hands down. More younger employees with limited knowledge can never rival Dan's decades of phone experience. Many companies resell phone service, but they are not phone experts. It may be more convenient to do business with one company that does it all, but are they specialists in everything they are selling you? Feel free contact me directly if you have questions or would like to see the phone system Dan provided us.

From the owner: Business Telephone Systems - VoIP Communications Systemsread more

horrible. dont bother coming here. they hate doing their job and will lie about things there…read moresupposed to be able to do just to not do it and tell you to go to an "authorized" location.

Although Idid not purchase a phone, these people were so polite answering all my questions about a…read morephone I was interested in. I can't say enough nice things about the attention paid to me. I apologized when I left for not buying anything at the time. Again they were as nice as possible. I figured since I didn't buy something I would leave a review of their kindness.

I bought my phone at another TMobile location. I asked if they could help me transferring my old…read morephone to my new phone. I was thinking cause it was close to me at that moment and the other T-Mobile location was a bit far. There were 3 reps no customers at the time. The rep told me I had to go to the original store because I already did made a deposit. This store is not corporate and the rep was not going to get credit and would be wasting his time with me. Very inconvenient for me to drive 35 minutes to the other T-Mobile store. This T-Mobile store please do better. This location sucks and I will take my business elsewhere. And I would advise clients to not do business here.

I've been here 3 times to get a screen protector for my iPhone 14 Pro Max, the first two times I…read morewent in there no one greeted me and continued to help the customers in front of me until I finally left. Now I'm here the 3rd time and they don't have any screen protectors. This place should be shut down it's not help to any customers.

I feel blessed to live in the same town where the Computer Doctor is located. Steve, the owner,…read morehas always been helpful with diagnosis/repair of laptops I've brought him in the past, but more recently, he really hit a home run. My used laptop computer, which I'd bought from a private seller some three years ago, had never been a powerhouse, but it was fine for my modest needs. In the past few months, it became slower and slower, and, just as income tax time was looming, it stopped booting up. Not good. (Of course, I had already loaded tax return software on it, and started my tax return.) I dropped it off at his shop, which is neat and organized, on a Friday, and early next week had a diagnosis: the hard drive had failed. I was expecting to have to shop around for another used laptop (which I seem to do every 2 to 3 years), but Steve said it was light work to replace the hard drive. He also recommended increasing the memory from 4GB to 8GB. The price was surprisingly reasonable, so I authorized the work. Even though he had to order the additional memory, the computer was ready for pickup just a few days later, so the turnaround time was surprisingly quick. Steve stands behind his work. There was a very minor issue, which he fixed in five minutes. My laptop not only works well, it boots up much faster than before, and programs load very quickly (partly due to new hard drive technology, and partly due to increased memory). It was money well spent, and will allow me to get more use out of this computer. Parking is limited to on-street, which makes me nervous since the street is hilly and curvy there, but it is what it is. Hours are limited, and since it is a one-man business, and he does service calls at homes and businesses, he is not always in the shop during stated business hours. Also, the shop is not open on Saturdays. Although it is sometimes difficult to get access to Steve, it is nevertheless worth the effort because of the quality of work coupled with very reasonable prices.

I first went to see Steve for computer repair about a year ago to replace a aio and some ram, he…read morewas very friendly and knowledgeable and did an amazing job. I've since been back two more times for a new GPU and recently, new CPU, Motherboard and RAM upgrade. He's perfect at handling any questions that I have had and lastly, his work is great and I've found his prices very reasonable. The Computer Doctor is easily my go to Computer repair shop for life.