So when you utilize their chat line you are provided with options by their automated process...none…read moreof which include downgrade service. You are left with no other option but to click on something unrelated to connect to a live agent. Once you are connected and explain you want to downgrade a service you are transferred to their "loyalty department". Waited 30 minutes last night and finally disconnected. Right now I have waited 25 minutes and not transferred yet. This is an excellent sales tactic on their part. Make you wait long enough and then you get frustrated and disconnect there by keeping their overpriced service.

Horrible customer service. I had a billing agent and rep would not even let me speak to a…read moresupervisor. No help!!!!

I came in to ask a few questions about my T-Mobile plan and the gentleman inside was very patient,…read morepolite and professional. He was the only one tending the store, so hopefully it does not get too crazy when a bunch of customers come in at once. This store is an authorized agent for T-Mobile. Any corporate rewards, items or issues need to be taken to a full corporate T-Mobile store.

Very helpful. Came in to upgrade phone and review the plans. They answered all our questions,…read moreupdated our phone and all with zero issues.

Installed a video system for me with remote viewing on my smartphone. Very professional.read more

From the owner: VoIP, structured cabling, telephone systems service, CCTV/CATV/AV, retail service and rollouts.read more

My agency switched it phone service to Anchor Telecom three years ago and we could not be more…read morepleased. In August 2015 we tried three large company for phone and internet. All three carriers could not get the phone systems to work reliably and for a heavy service business like insurance that is crucial to good customer service. Each time we had to buy another expensive phone system to work with that carrier wasting time and money. Dan fixed the problem we were having with our phone system and we have been delighted with his service. Dan was quick to respond to a hack attack on our phone system on election day 2020 and we never lost phone service. Our latest phone solution Dan provided is cloud based so even if my office has no power we can use the phone from any internet connection. Dan's latest upgrade allow me to receive and make phone calls from my cell phone using the office phone number so the staff do not have to give out their personal cell phone numbers if not called for. If you are considering Anchor Telecom over larger glitzier rivals; I would recommend Dan hands down. More younger employees with limited knowledge can never rival Dan's decades of phone experience. Many companies resell phone service, but they are not phone experts. It may be more convenient to do business with one company that does it all, but are they specialists in everything they are selling you? Feel free contact me directly if you have questions or would like to see the phone system Dan provided us.

From the owner: Business Telephone Systems - VoIP Communications Systemsread more

Stay clear from this store at all costs! I went to this location on 6/2 as I was having difficulty…read morestaying connected to Android Auto on a vehicle I recently purchased. Associate Bridgette told me the reason was because my phone was "junk" and whoever sold it to me was terrible. I have had no other issues. I was then told by her and associate David that my only way to correct the issue was to purchase a new phone. David proceeded to run my credit and told me that the ONLY way I could purchase a new phone was to change my plan (55+) to another plan that was more than twice what I was paying. He also implied my plan was "junk". He further advised I could not even purchase a new phone outright. Dissatisfied with this answer I went to the Warwick Mall location and was advised that although affordable, my phone was a decent model. The associate there simply reset my phone and VOILA! no further issues with Android Auto. She further advised that I would NOT need to change plans to purchase a new phone and even showed my one that would cost about $7 per month, if I chose to purchase it. Centre of New England...SCAMMERS!

Although Idid not purchase a phone, these people were so polite answering all my questions about a…read morephone I was interested in. I can't say enough nice things about the attention paid to me. I apologized when I left for not buying anything at the time. Again they were as nice as possible. I figured since I didn't buy something I would leave a review of their kindness.

I bought my phone at another TMobile location. I asked if they could help me transferring my old…read morephone to my new phone. I was thinking cause it was close to me at that moment and the other T-Mobile location was a bit far. There were 3 reps no customers at the time. The rep told me I had to go to the original store because I already did made a deposit. This store is not corporate and the rep was not going to get credit and would be wasting his time with me. Very inconvenient for me to drive 35 minutes to the other T-Mobile store. This T-Mobile store please do better. This location sucks and I will take my business elsewhere. And I would advise clients to not do business here.

Horrible service. We recently switched to T Mobile from AT&T. Wish I hadn't. These folks promise…read moreyou the world until you have a problem. Then they are no help. Not surprisingly, the review here from 9 months ago states names of employees no longer here. I realize the world is more complicated today, but it is no excuse for rude customer service. I dealt with Maria who was very good at the onset. It didn't last. The transfer of phones took much longer than we we're told. They also pushed their new internet. Told me to take it home and try it. Any problems, bring it back. The signal was terrible so I brought it back. That's when the fun started. "We don't take the routers back in the store. You have to call customer service and get a return shipping label." Called customer service, they said "bring it to the store." Store refused. 4 TIMES. I finally went into the store with corporate on the phone who told Maira to take it back. She refused and was rude. She left me standing there and ultimately had corporate send a return slip. She handed it ME to ship back!! I intend to terminate my service asap and will never return. You won't save money- you'll gain aggravation.

First, I would like to write that the Cox store in Warwick, RI is not the actual problem business…read more It is the corporate portion of Cox that seems to be uncaring and unable to satisfy customers. We are having problems with our Cox remote and have called corporate and visited the local store. The local store could not replace the one we currently have which has a volume button that does not function. The store has not received a supply of those well-built remotes and corporate has replaced them with a plastic remote which is a challenge to operate compared to the old sturdy model. We have visited the Warwick, Ri store and they had none. We have called corporate and although they tried to fix ours remotely, there was no success. We got 3 different stories - 1) there are none of those available; 2) they can mail us one to the cost of 20.00 , and 3) they think they are no longer making them even though the public overall does not like the unit. NO one seems to know what is really going on. We have purchased complete care for years and we have never ever left Cox to get a better rate as many others do. Yet they even want to charge us for a replacement remote that we like even though they do not know if they have one. I guess our complete care is not really complete. There is no appreciation and no one there seems to know what is really going on. Their words thanking us as dedicated and valued customers are merely empty words with no sincerity or concern. We have assigned their customer service an absolute zero.

I always am treated as a valued customer when I go to this Cox Store. Every customer representative…read moreis professional and courteous. They try to give me the best advice they can, in order for me to be able to afford my monthly bill. I am very pleased with this latest visit.