Not happy at all, Always, more $$$ out of pocket than was told. Scheduling leaves a lot to be…read moredesired, but boy they sure want to put you on a plan for thousands $$$, never want to do what you want them to do, always a multiple visit procedure- hence more $$$. Seems every visit was a mis communication somewhere as to what was going to be done, or they really want to do what they want to do. Was going there because of the convenience of location. Now I will drive out of state if I need to.

Their work is not the issue, it is acceptable. However, the inconsistency of transparent billing…read moreleaves LOTS to be desired. Multiple occasions I was promised 1 price, but billed considerably more. The general office atmosphere feels like a corp or govmt practice. Very much feel like you are being herded through like cattle. Get there right after lunch break and you will see what I mean.

DIRT POOR!!!! These jokers did a crown for me and it started to hurt really bad, when I called for…read morean emergency appointment, they wouldn't see me, they said that i have to wait eight days for an appointment. Who cares, they already got paid, on to the next victim. I compare them to a used car dealership. YOU CANNOT TREAT PEOPLE LIKE THAT!!!! I'M NEVER GOING BACK TO THAT JOINT.

During a tooth Extraction the Dentist damaged the tooth next to it by Breaking a new crown that I…read morejust paid for at another dentist office the dentist at Covington Center for family refused to replace the crown he broke unless I pay over a $1000 with insurance I was just told that Unfortunately, accidents happens and it's the patient responsibility to pay for these accidents and if I want it done for free, I needed to go back to the dentist office that put it in even though Covington Center for Family Dentistry negligence.

have been with Dr Hampton for many years and have always had great care by him and the rest of the…read morestaff.

If I could leave 0 stars, I would. I hardly ever leave reviews but this is the third time I've had…read moreissues with this office. I used to be a patient of Dr. Hampton but ever since he went part time, and sold the office, this place has gone straight into the gutter. I went in for a routine cleaning and was charge over 400. I have 2 dental insurances and they messed up on the billing. I went in to the office to figure out what was going on, and spoke to the office manager, but have yet to receive a response. However, today I get another bill for 39 for a supposed no-show fee, in which my husband physically walked in to the office to cancel the appointment. We made a detour just to stop and cancel it so we knew it would be cancelled, or so we thought. I don't know where or how things can get so messed up with the billing when you go and talk to someone in person... this is ridiculous. I would highly, highly not recommend coming to this place unless you don't mind driving 30 minutes out of your way to talk to people who don't seem to listen.

I had all of my teeth abstracted at the Covington location, my experienced was great, all the staff…read morethere was pleasant, friendly and knowledgeable. Dr. King was outstanding including the support staff. They went over everything pre and post treatment. I would recommend my friends and family, if you're looking for Oral Surgery and implants this is where you want to be. I'm looking forward to my next visit in two weeks. I can't say enough about this Dental Service and you can't go wrong if you need oral surgery and implants. Thank you, Bobby Boone

I has three teeth and a fibroma removed by Dr. Fulton Lewis. This is the first time I have had…read moreextractions with virtually no pain...and two of the teeth were broken off at the gum line. I don't know how he did it, but I am forever grateful. Everyone in the practice is friendly and helpful. I would highly recommend them.

As a new patient I was disappointed. Arrived 10 minutes prior to my appointment and had to wait 25…read moreminutes before being called to the back. In fairness, by the time I was called back my attitude wasn't pleasant. This office has to many distractions, Music and televisions in both the waiting and the treatment rooms. My old Dentist had the TV in the treatment room but their hygentist would ask if you would like to see something different or did the television bother me. My TV was tuned to a conservative TV program focusing on the news, I could have done without the TV but apparently she wanted her news. My technician attempted small talk but I wasn't in the mood for answering personal questions that had already been asked and answered on my registration. I.e. where I lived and worked or if I was retired and my reason for the visit. After taking 18 Xrays (seriously) the tech then asked me if I wanted my teeth cleaned? DUH! that was my reason for the appointment. Then, the doctor comes in and speaks never extending his hand. Something my other dentist always did and as a older male (64) something I am accustomed to doing when meeting another male in a business setting. Overall everyone was nice but as a southern born male who considers myself a gentleman I didn't feel appreciated. I left my old dentist because of a billing issue that was made by a staff member but will likely go back now.

I had a root canal and crown performed here yesterday in only 95 minutes! I am already out of pain…read moreand doing quite well without any medication. I also did not feel any pain whatsoever during the operation. I highly recommend this dentist he has a wonderful personality as does his assistant. They even have a TV you can watch while you are in the chair and his prices are very competitive as compared to other practices in the area for the same service.

Dr. Wilson the dentist is great but the customer service from all the other staff especially the…read morereceptionist is TERRIBLE. The scheduling is unorganized and all over the place. I would not recommend.

I have strong anxiety when it comes to the dentist due to a childhood experience I shared this and…read morethe staff went over and above to ensure my feelings of safety and comfort. My initial visit with a full consultation was done with patience and genuine concern for my well being. Yesterday I had a cleaning and the hygienist was efficient, gentle and extremely kind . I highly recommend this office and staff for anyone looking for excellence and care

I was there today for appointment that was booked 6 months ago, I arrived 30 minutes early, I was…read morethe only person there, four more people came in after me, all but one went in before me. Once I was finally taken to a room a lady came in and said I will be polishing your teeth, I thought " what " no introduction no explanation nothing, I told her I had a partial she said give it here, she laid it on the counter ( so unsanitary ) gave dirty glasses to put on my face.I have never had my teeth polished before they are scaled , she took all but 2 minutes and left, so unprofessional!!! I was pissed to say the most 1 waiting and hour and then you half do my cleaning, mind you this not the first time I have been here the service was excellent the first time. I spoke with the Office Manager she was no help no sincere apology, so I ask to speak with the Dr, she explained they over booking and that they had 5 appts at 3 o'clock, they were behind ( someone should have told me that after 15 minutes of waiting, all that is ,Not my problem they need a better office manager. I will Not be going back, neither will my husband and kids! Very unprofessional and not considerate of people's time. I had referred a colleague, but I will tell her tomorrow, not to go!

Thoroughly enjoyed my visit to this office! As a new patient, the check-in process was easy and I…read moredidn't wait any more than five minutes. The staff was friendly and accommodating and gave me a short walk-through of each area. The hygienist also talked me through each step of the consultation and x-rays. Dr. Yakubov was also very friendly and thorough, and explained everything I'd need done as well as some additional services I could get later if I chose to. Overall highly recommended!

At the moment I have been waiting on for them to work with my insurance to straighten out the cost…read morethat I am supposed to pay. After I went to them I found out that a doctor signed off of my service which was not in Humana network. Now I have to suffer and not get my partial until they work it out with Humana. Meanwhile I am waiting until they straighten out the issue. It has been a month and two days of my service and I still haven't heard anything. I went by their office and they said they were waiting to hear from their company. Until I hear from them the charges are on me and I have insurance. They said this isn't my fault, which I agree. I wouldn't know which doctor is out of network with Humana. It is their job to let me know. Why would I pay out of pocket when I have insurance. I been with Humana for years and never had this problem.

Update: Almost half a year later and I'm still receiving bills for a service that was never done…read more.. You have a signed consent on file to pull the "Medical Records" which would prove the service was never done.... However rather than help your patients you rather not. Must be terribly daunting. I truly sympathize with you If only we could all collect money for a service never rendered. Happy Holidays!!~