Not happy at all, Always, more $$$ out of pocket than was told. Scheduling leaves a lot to be…read moredesired, but boy they sure want to put you on a plan for thousands $$$, never want to do what you want them to do, always a multiple visit procedure- hence more $$$. Seems every visit was a mis communication somewhere as to what was going to be done, or they really want to do what they want to do. Was going there because of the convenience of location. Now I will drive out of state if I need to.

Their work is not the issue, it is acceptable. However, the inconsistency of transparent billing…read moreleaves LOTS to be desired. Multiple occasions I was promised 1 price, but billed considerably more. The general office atmosphere feels like a corp or govmt practice. Very much feel like you are being herded through like cattle. Get there right after lunch break and you will see what I mean.

have been with Dr Hampton for many years and have always had great care by him and the rest of the…read morestaff.

If I could leave 0 stars, I would. I hardly ever leave reviews but this is the third time I've had…read moreissues with this office. I used to be a patient of Dr. Hampton but ever since he went part time, and sold the office, this place has gone straight into the gutter. I went in for a routine cleaning and was charge over 400. I have 2 dental insurances and they messed up on the billing. I went in to the office to figure out what was going on, and spoke to the office manager, but have yet to receive a response. However, today I get another bill for 39 for a supposed no-show fee, in which my husband physically walked in to the office to cancel the appointment. We made a detour just to stop and cancel it so we knew it would be cancelled, or so we thought. I don't know where or how things can get so messed up with the billing when you go and talk to someone in person... this is ridiculous. I would highly, highly not recommend coming to this place unless you don't mind driving 30 minutes out of your way to talk to people who don't seem to listen.

DIRT POOR!!!! These jokers did a crown for me and it started to hurt really bad, when I called for…read morean emergency appointment, they wouldn't see me, they said that i have to wait eight days for an appointment. Who cares, they already got paid, on to the next victim. I compare them to a used car dealership. YOU CANNOT TREAT PEOPLE LIKE THAT!!!! I'M NEVER GOING BACK TO THAT JOINT.

During a tooth Extraction the Dentist damaged the tooth next to it by Breaking a new crown that I…read morejust paid for at another dentist office the dentist at Covington Center for family refused to replace the crown he broke unless I pay over a $1000 with insurance I was just told that Unfortunately, accidents happens and it's the patient responsibility to pay for these accidents and if I want it done for free, I needed to go back to the dentist office that put it in even though Covington Center for Family Dentistry negligence.

I have strong anxiety when it comes to the dentist due to a childhood experience I shared this and…read morethe staff went over and above to ensure my feelings of safety and comfort. My initial visit with a full consultation was done with patience and genuine concern for my well being. Yesterday I had a cleaning and the hygienist was efficient, gentle and extremely kind . I highly recommend this office and staff for anyone looking for excellence and care

Dr. Wilson the dentist is great but the customer service from all the other staff especially the…read morereceptionist is TERRIBLE. The scheduling is unorganized and all over the place. I would not recommend.

This staff is so friendly, knowledgeable and just amazing. The office is comfortable. We saw Dr…read more Williams and Brooklyn who really made my daughter feel at ease. Amanda at the front is so friendly and really set the tone for the visit. Can't wait to continue being treated by this office!

Dr. Williams is AMAZING. He is reassuring, informative and professional. I was very anxious. Dr…read more Williams and assistant Kayla really made me feel safe, secure, and pain free!!

At the moment I have been waiting on for them to work with my insurance to straighten out the cost…read morethat I am supposed to pay. After I went to them I found out that a doctor signed off of my service which was not in Humana network. Now I have to suffer and not get my partial until they work it out with Humana. Meanwhile I am waiting until they straighten out the issue. It has been a month and two days of my service and I still haven't heard anything. I went by their office and they said they were waiting to hear from their company. Until I hear from them the charges are on me and I have insurance. They said this isn't my fault, which I agree. I wouldn't know which doctor is out of network with Humana. It is their job to let me know. Why would I pay out of pocket when I have insurance. I been with Humana for years and never had this problem.

Update: Almost half a year later and I'm still receiving bills for a service that was never done…read more.. You have a signed consent on file to pull the "Medical Records" which would prove the service was never done.... However rather than help your patients you rather not. Must be terribly daunting. I truly sympathize with you If only we could all collect money for a service never rendered. Happy Holidays!!~

I had all of my teeth abstracted at the Covington location, my experienced was great, all the staff…read morethere was pleasant, friendly and knowledgeable. Dr. King was outstanding including the support staff. They went over everything pre and post treatment. I would recommend my friends and family, if you're looking for Oral Surgery and implants this is where you want to be. I'm looking forward to my next visit in two weeks. I can't say enough about this Dental Service and you can't go wrong if you need oral surgery and implants. Thank you, Bobby Boone

I has three teeth and a fibroma removed by Dr. Fulton Lewis. This is the first time I have had…read moreextractions with virtually no pain...and two of the teeth were broken off at the gum line. I don't know how he did it, but I am forever grateful. Everyone in the practice is friendly and helpful. I would highly recommend them.

I'd give zero, however it will not let me. My daughter is a patient. We have tried to call for a…read moreweek and a half, ALWAYS get voicemail, have left many messages and still have not received a phone call back. Time to go somewhere else.