Ok, I've been with Coverica for over a decade. For both home and auto coverage. I am more than pleased with all of the quality individuals there. My policies are the best because they come from the best. Coverica. Best in the West. My agent, Taylor Neilson has long since been recognized for exceptional service, and promoted into upper management. Because he puts in the work. He'll shop policies anytime. I am not a high dollar client. If I leave a message on a generic CS line, Taylor still calls me back by COB the same day. He doesn't have to do that, but he does. You can expect the same level of service from all agents of Coverica. When you call, real people want to help, and they ALL are very, very good at what they do. I like that. Picking up the phone and receiving excellent service. Every time, without fail. You can shop online all you want, if you want to be a name on a policy number on a computer, and not a valued customer. At Coverica, the customer matters. read more

CoVerica - Home-Coverica! - Insurance Near Me - Dallas, Texas

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Brock Jackson is an agent I would not use at this company! After he said he would help me get an issued with my insurance company revolved, he stopped returning me calls. No explanation as to why. Very rude and unprofessional. read more

Coverica Insurance Agency is professional and responsive. Eric, Elizabeth and Josh were outstanding getting my collectors car insured for an outstanding savings. Josh the guy to get your vintage or collectors auto insurance at a great savings. read more

Great agents and knowledgeable. Take there time with you and very friendly. If in Texas I recommend this agency to my friends and family. read more

CoVerica - Insurance Near Me - Dallas, Texas

I actually will give 2.5 stars. These guys will help you save money over Allstate, State Farm, etc. They are a brokerage firm, which is the way to go, so they are able to shop around for you and help you understand coverages and options. They are a Dave Ramsey "Endorsed Local Provider" and have helped me, my parents, and a family friend. My complaint is that they are not the best at returning phone calls or responding to emails. After 2 & 1/2 days of calls and emails needing to add a car I bought to my Auto Policy, I got this resolved. Perhaps it is the vacation season that has several people out? read more

My previous insurance carrier decided to double my rates after I made a claim so Coverica found me a MUCH better rate elsewhere. The only problem was my previous carrier then decided that they didn't need to send me the last claim check nor did they need to return my calls (I chased them for 5 months!). I finally called my agents, Josh and Paul, at Coverica. Within a week I got a call from the insurance carrier saying that they had issued the final check! They saved me money in the long run and resolved my problem in no time. I can't recommend them enough. read more

I purchased a home in September, and selected CoVerica to handle my home owner's insurance. I've had nothing but problems since the very beginning. Unfortunately I was in a huge rush to find insurance within one day, so I didn't have as much time as I would have liked to shop around. My agent is Rebecca Frigole. Long story short, Rebecca is the most incompetent insurance agent I've had to deal with. I wish I could give negative stars. If you want the long version, keep reading. First, I emailed Rebecca to establish contact and request a quote. She emailed me back within 30 minutes with some standard questions. I emailed her back less than 10 minutes later with answers. She knew I was under a time crunch, but I didn't hear anything that day. The next morning at 11 am I emailed to follow up, and included my lender who referred me to Rebecca. He contacted her directly, and then I got a text message from her (I requested no phone calls during the business day due to a huge project I was working on with meetings most of the day) saying that their email system blocked my email and she had to get it "white listed." Which was interesting, because she got my first email and responded back. If what she said was true, she wouldn't have gotten my initial email, so I think she just dropped the ball and made up an excuse. It would have been better if she just apologized for the delay. We got the policy ready and everything should have been fine. I closed on the house a few days earlier than planned, so she had to cancel the first policy and issue a new one, but this was still done before closing. Then 2 months after I closed, I started getting cancellation notices on my policy. She never called, texted or emailed anything, so I was caught off guard. But then she emailed me saying, "Originally, we wrote two other policies but since the closing date change we had to cancel and rewrite. That is why you are receiving so many cancellation notices." To add to that, apparently there was a balance due of $32.31. I couldn't see why there was a balance due because the insurance was paid with escrow so the amount should have been correct at closing. She never told me she had to reissue the policy AGAIN and that there was a price difference. And she tells me she doesn't have my phone number on file. Funny, considering she texted me at the beginning because of her email issue, so I don't know why she wouldn't have it on file. (Later I saw that she entered a totally different phone number on my policy... not even close to my actual number so I have no idea where she got that from.) Anyway, I paid the balance to keep the policy. And then she said "The other thing is that Pacific Specialty thinks you have a woodstove." and I had to sign more forms stating that I don't have a wood stove. I have no idea why they would think that in the first place. This didn't come up at all during the first round of creating the policy. So she had to send me several other documents to sign to reinstate the policy. The first time I signed them, she didn't submit them right away, and the dates had to match, so I had to sign them again. Which I did. The signing of the documents took three days. I just don't have time for that kind of nonsense. This was all in late November. And then, in January, I got a refund check for the same exact $32.31 that they cancelled my policy over. I am not 100% sure, but what I think happened is that Rebecca messed up the 3rd policy, probably by telling them I had a wood stove, and then when I submitted the paperwork saying I don't have a wood stove, they took it off my policy and issued a refund. I could be wrong about that, but I can't think of anything else that makes sense. And the last straw came at the end of January. I got a letter from my mortgage company saying they don't have proof of my coverage and that if I don't provide it soon, they will purchase it for me. She was supposed to have sent the binder to them. So, because of ALL these reasons, I chose to cancel my policy with her and switch to another agent. Call me crazy, but when it comes to insurance, I expect my agent or broker to have at least basic attention to detail. I can only imagine how awful it would have been if I had an actual claim. read more

My Friend recommended one of the Agents, Taylor Nielson. He was great! He found me just the right car insurance for a great price in comparison to what I what I was paying. read more

I found CoVerica online while looking for insurance for my house. They did exactly what they said they would do and shopped a bunch of insurance companies for me to find me the best deal over Farmers. I have recommended them to both friends and family for their home and auto insurance. read more

I switched from a very large named carrier. My original agent from the carrier retired. They assigned a new agent and after years and years I asked a for a quote from CoVerica. The service I received from then and the agent has been great. I never heard from the agent who too over at the old carrier. Yes I changed carriers. I had home and auto policy with the old but CoVerica saved me hundreds of dollars annually. The customer care from my agent and that office is excellent. I learned you need to check from time to time on what you pay for insurance. I bet all the agents are good. I had the good fortune to have Josh Jones as my new agent. I have already been through a renewal and still happy with who I have. CoVerica seems to be able to get good deals for most of their customers. Thank you Coverica read more

We could not be more satisfied with this group, their home and auto rates are outstanding, and their customer service is just as great!

This company is sneaky and sleazy. One of their clients who is covered by them, Water Event/Pure Water Solutions/North Texas Mountain Valley Water Corp., was driving a truck and hit my car. He admitted that he never saw me...that it was his fault, etc. I called CoVerica to obtain a claim #, and they refused to give me one. They refuse to cooperate. I've been trying for over a year and they still have not cooperated. I reached out to numerous individuals there including Brooke and also Gary Etherdge. My next step is to file a complaint with the Texas Insurance Commission, the Better Business Bureau, and/or in small claims court. My insurance company has also tried, unsuccessfully due to lack of response from them. I would NOT recommend this company. Very sleazy business practices!!! read more