from start to finish everything went smoothly, all questions were answered no matter how many calls…read moreor emails you made, always polite and knowledgeable, installation was excellent they made sure to include you in on even a minor change. And the quality of the quartz is beautiful

TASK: Remove existing backsplash and countertop and install a new backsplash and countertop…read more PROBLEM 1: NEITHER THE DEMOLITION CREW NOR THE INSTALLATION CREW WAS RESPONSIBLE FOR PREPPING THE COUNTERTOPS. Nothing was covered. All contents of the drawers were contaminated by demolition materials. In addition, during the demolition, the underlayment of the countertops was damaged. As stated in the contract, this was not to be addressed by Granite and Marble Specialists (GMS). Once the island countertop was removed, you could see that a heavy layer of glue remained on the underlay. The installers said that that was not their responsibility. They installed the countertop over the uneven underlayment of the residual glue. This meant that there were up to 1/2 inch gaps between the counter and the underlayment, stretching a span of 108.5 inches. Over time, this will lead to instability and breakage of the stone. The installers forged ahead and installed the new countertop independent of the gaps. The installers were adamant that they had installed the island countertop to level. RESULT: We had to remove the new countertop and have the surface sanded to level before having them reinstall the countertop. PROBLEM 2: NEITHER THE DEMOLITION CREW NOR THE INSTALLATION CREW WAS RESPONSIBLE FOR PREPPING THE BLACKSPLASH AFTER DEMOLITION. This meant that it was the homeowner's responsibility to install drywall and to make sure that the backsplash was level. The backsplash was 1.5 inches unlevel from one end of the backsplash to the other. Thus, in addition to the provision of drywall because the existing drywall was damaged during demolition, we had to shim the drywall to ensure the backsplash was level for the backsplash installation. RESULT: We had to go buy wood, cut it to the specific dimensions and install the new underlayment for the backsplash. IN SUM: GMS provided what the contract stated, an installed countertop and backsplash. It was not stated in the contract that it be level or that it be level to the degree that it was level prior to the new installation. The installers showed it to be level because the countertop was 108.5 inches long X 46 inches wide X 3cm deep. So, BEWARE. If this is the type of installation you are looking for, this is the organization for you.

From start to finish, Tom was a pleasure to work with. They were incredibly flexible and…read moreaccommodating throughout our project, even as our schedule kept shifting. As new parents navigating a kitchen remodel with a newborn, that patience meant the world to us. They went above and beyond. Truly a family business that treats customers like family AND they had great pricing. Highly recommend!

I worked with Tomas a handful of years ago when he did our granite counters and island for a…read morekitchen. The quality of his workmanship wasn't so much the issue- but his attention to detail during the templating process. We chose two granite slabs for a large project which involved a 9 foot island and smaller project for another home. One of the slabs had a river of quartz running through the middle and was templated to be the center focal point of the island. When installation day came, we were surprised to find that the island had no quartz running through the center. We couldn't figure out what went wrong. When the second granite countertop was delivered to our daughter's home for install- there it was. The quartz was placed in front of the kitchen sink. This mistake really showed a lack of caring for customer wishes and a template appointment that was a waste of time. Pretty disappointing. Seams weren't that inconspicuous- I've since had other stone projects with smaller seams.

I hired Michael for two separate projects during my home renovation. One for the bathroom and the…read moreother for a countertop in my kitchen. Michael's team did solid work. We constantly receive compliments on the projects. I had a very specific look I wanted for the bathroom that includes a floating vanity. Michael made sure that his team was aware of it and to make sure the wall was perfectly leveled. He made my dream bathroom into a reality with zero sacrifices on my end. Super easy to work and so knowledgeable in his field. 100% will hire Michael for other jobs.

Highly recommend working with Prestige Stone. Mikhail was so easy to work with; he's a quick and…read moregood communicator to work with over email. He was able to get us scheduled very quickly, once we had the tile. Bogdan was the one who removed our old kitchen tile, put up drywall, and put in the new tile. We couldn't believe how quickly he worked, while still paying such good attention to detail.

Couldn't be happier with the counter tops! Came in at estimate and promised timeframe. Highly…read morerecommend - also best price in town!

I cannot say enough great things about Seattle Vegas! I had them do our closet island about a year…read moreago and when it came to our kitchen remodel I knew I would be going with them. They do such beautiful work and absolutely love how it's a family business with dad, son, daughter and so in-law. I would recommend them above any other company!! They were on it with everything from ordering to scheduling and installing stress free. If you want your house done right then I would go through them! Thank you!

This company had no idea how to do a project with special considerations…read more I helped a friend with contracting their kitchen upgrade using other vendors they could manage. Pretty simple counter top and backsplash replacement and cabinet painting around some kitchen sink and electrical device replacements that I provided. They sent in some sub contractors to deal with removal and backsplash. They screwed that up and broke the glass cooktop because they used the wrong tools to separate and remove the unit. Then I ordered a new one from my vendor. They failed to make the new opening correct though to allow for the pop up vent and cooktop to fit. Office staff through this whole process was clueless and left the client waiting..... for call backs and solutions for more than a month without being able to cook?!! They even cut off the power to the wall I ovens which were not even part of the project?! This owner had to camp cook in their kitchen for more than a month. Meanwhile the sub screwed up the backsplash that didn't allow for new devices and cover plates to fit in the openings. This was a mess. I finally had to go through the corporate chain up into Ontario Canada with people who didn't know and care to find a solution to very simple projects. They didn't seem to have a way to peel off their experienced crew from new scheduled jobs to solve a job they screwed up multiple ways the first time and kept this nice lady just waiting around until I had to get firm with them. They should be ashamed at their awful customer service!!

We contracted with perform to install an outdoor kitchen countertop. We ended up having two…read moredifferent installers in addition to the employee who took the original measurements. Clearly there was lots of miscommunication between them. There was a noticeable mis-measurement and mis-cut around a post that our builder had to be super creative to solve. Additionally, when our builder installed our outdoor grill, we found out that FloForm had also mis-measured and mid-cut around the grill which is very noticeable. We have followed up with FloForm multiple times requesting that they fix their error and have gotten no response. Super unprofessional. Unless we get some immediate resolution e would never work with them again.

........Just got a kitchen from them Erica is very friendly…read moreand knowledgeable !!!!!!!!!!!!!!!!!

We haven't had the countertops installed yet, but working through the sales the staff has been…read morefantastic; easy to work with, understood our wants and needs, and we're very courteous and confident in their knowledge.

Reasonable prices. I picked up a shower door here and it has been rusting from the inside out since…read moreinstalling. I had to caulk it all over to seal it but it was cheap. I like their kitchen counter and cabinet options.

Fairly average and mediocre quality. Eva, Christine, and a hit n miss crew of installers. I only…read moremet Eva once for measurements. She was 30 minutes late for our appointment. My agent and I both had to drive in 50 minutes of traffic. We got to the house on time but had to wait for her. She was pretty cold and spoke just a few words during the meeting. There were some frustrating incidents and arguments during the cabinet installation that could have been completely avoid. Overall I was barely satisfied. I had to push very hard to get some of the quality issues fixed and it involved multiple trips. I will do much more research next time before I pay someone to do any work in my house again.

I wish I could leave at least 6 stars for this team! I came in searching for Quartz countertops and…read morewas warmly welcomed by Jonathan, who expertly explained the process step by step and clearly laid out costs and timelines. We had planned on shopping around but were so satisfied with the upfront communication and reasonable (to the extreme) pricing, that we decided then and there to go with Intown for our countertops. The guy that came to measure the countertops (Wesley) said he had measured and installed thousands of countertops since 2021 alone, and that was only since their newer system of measurement had began starting to count them. You can't put a price on expertise- or, well, okay, you totally can- and these guys have it through and through.

I recently had quartz countertops installed and couldn't be happier with the entire experience…read more From start to finish, everything was smooth, professional, and surprisingly stress‑free. The team helped me choose the perfect quartz -- the color, veining, and finish all look even better in my kitchen than I imagined. The installers arrived on time, worked efficiently, and treated my home with care. The seams are practically invisible, the edges are flawless, and the fit around my sink and walls is perfect. The whole process felt organized and well‑communicated. They answered all my questions, kept me updated, and made sure I was completely satisfied before they left. My kitchen looks brighter, cleaner, and so much more modern now. I absolutely love my new quartz countertops and would recommend this company to anyone looking for quality materials and a great installation experience.