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    IQ Computer Services - Custom Gaming PC Fan replacement

    IQ Computer Services

    (25 reviews)

    Disclaimer: I also shared this review on Google because I'm too lazy to write a completely new one…read more My trusty laptop of 7 years was starting to die on me, and I desperately needed it to be repaired ASAP. IQ Services reached out so fast after I had put out a request on Yelp, and they even picked it up from me! Marcus was a gem and helped send over some files that I wasn't able to back up before handing him my laptop. He definitely went above and beyond. He was extremely responsive, and I got my laptop back and sheeee isss looking cutee!!! It's like I have a brand-new laptop. To be transparent with costs and services: I paid for a diagnosis ($99), a new battery ($52), and repairs/replacements for my keyboard, webcam, computer screen, and whatever else was messed up ($399). Even though it seemed like a lot, it really is not when you think about the context. --I got to keep my 7-year-old computer that I LOVE, and now it feels brand new. A new laptop with the exact same processor/ram would've killed my bank account. I also live in NYC usually, and I KNOW this would've been WAY more. --I know NOTHING about fixing computers. While I can do YouTube searches to do minor software troubleshoots, I don't even know how to open up a laptop to see what's inside. --They're professionals who have gained years of knowledge, education, and experience to be able to do this. It might seem like a couple of days of work, but it's years of time and money put into learning this craft. --I didn't have to leave my home. There was no driving to a store or finding time to pick it up. It's like DoorDash but with your computer. --They're family-owned, Black-owned, and veteran-owned. Stop giving Apple or whatever corporation your money!! Shop small and shop local. Invest in your community. One super minor thing that ALL computer repair services should do: I do wish they had loaner laptops or something available because I had to scramble to find a laptop to use in the meantime.

    Super friendly, very helpful, and very good price! My laptop wouldn't even start due to a faulty…read moredrive which IQ was able to replace after only a few days. Highly recommended!

    Apple Pentagon City - iPhone 14 Pro MAX craziness. Lol.

    Apple Pentagon City

    (321 reviews)

    $$$

    Pentagon City

    Went yesterday to get my iPad camera fixed. It's clear at this juncture that Apple is only…read moreinterested in selling products. Anything older than 2 years they don't fix under Applecare (unless you pay extra). Can't even order the part for someone else to fix it. They'll sell me a refurb for $387 though. Went to my local cell repair store and not only will they change the camera - they'll do it for $160. Yeah, I'm good on the Apple Store going forward. The service rep was nice and parking cost me $4 (mall). ** The store just called me next day (Mon, today 2/16). Unit is ready for pick up. That's faster than the $387 refurb unit Applestore ordered that would take 5 days lol.

    Zero customer service, despite high-ticket purchases…read more I came to the Apple Store at Pentagon City to pick up an online order of over $4,000 worth of products. Naturally, I expected at least basic courtesy. Instead, the customer service was literally nonexistent. I was not even greeted or heard a "hello," no "please," no "thank you." The entire interaction consisted of three dry phrases: "You have your ID?" "What's your name?" "You're all set." That was it. It honestly felt like I was interrupting the staff from making on the floor sales or just being a bother. I wasn't looking for anyone to roll out a red carpet but I kind of expected a minimum level of professionalism and politeness, especially from a brand that supposedly prides itself on customer experience. This was the most impersonal and dry service I've received in a long time. Next time I'll just wait and have items delivered.

    Cover6 Solutions - itservices - Updated June 2026

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