Koch Insurance provided the coverage for a new home. The closing date changed several times and…read moreeach time Koch responded quickly and professionally to meet our needs, including responses to the mortgage company. They were wonderful.

From the owner: Providing quality car and home insurance coverage throughout the state of Florida since 1994.read more

I really liked that I was able to shop all my policies in one place and I didn't have to visit…read moremultiple agents. They have access to over 100 insurance companies! They were able to save me money after my old company dropped me. Thanks Brightway!!!!!!

My husband and I are purchasing a home in Florida, apparently there is an issue to secure insurance…read moreunless you are buying a mobile home. I have been waiting for weeks for a call or email returned from this company in regards to the quote I was promised Kaylin was "working on". At first there had been a few calls to me, but now after I have the 4 point and wind mitigation inspections completed and forward to her, I can't even get an email back stating so much as "I'm working on it" or "too bad, they will not cover you" or anything. I understand the laid back attitude but not horrible customer service to totally blow people off and ignore them. I suppose they do not need new customers. Our money can spend anywhere I do not feel a need to beg someone to work with me. Their loss. *Pretty sad that I receive a phone call from Kaylin at 9:07am after she reads my review just so she can argue with me about how she disagreed with it. Feeling she was prompt in phone and email replays. I'm not sure if she realizes in these times now, EVERYTHING has a time stamp on it, email, phone calls...in-coming, out-going and voice mail. So there is very little hope in wasting time, getting away with a lie.

After switching to these folks in May of 2020 because they had a more competitive rate, they did an…read morefull inspection on the home prior to writing the insurance policy. They were saving my mom and I a few hundred dollars a year. Well, all of a sudden 2 weeks ago we received a letter that we need to repair some of the "slipping and damaged roof tiles". I have no idea why they went by to inspect the home and they are now saying that this needs to be repaired with proof with photo's and a receipt. They they "will see if the insurance company accepts what you submit" or they will cancel the policy November 1st and the only other policy they can find is now $800/year higher. In my opinion, they are trying to take advantage of an 81 year old and also, what right did they have to go on the property without our permission or authorization? Stay away!!! I feel as is if they did a total bait and switch - the policy was paid for a full year, up front and 4 months later, they pull this.

Best conversation I had today! Ryan was extremely…read moreknowledgeable, respectful, polite and well spoken. In less than 5 minutes gave the information I needed after listening to my concerns without a hitch. I appreciate the great customer service.

Michele Mele really is a great insurance representative. I'm in my 60s so I've dealt with a lot of…read moreinsurance agents. She's always right on top of everything and gives us good advice for the best coverage at the best price! Plus she's easy to get along with and professional I'm surprised more people haven't reviewed this company. I'm so glad I found her as she's made my life easier and better.

Krysta is the best! Thank you for getting such a great policy in place for me asap.read more

East Coast Insurors Inc provided us with excellent service when we became permanent Florida…read moreresidents in Sept. 2018. For the previous 13 years they had insured our house when we just snowbird for four winter months in Florida each year. East Coast now manages insurance matters for both our residence an auto. The changeovers and new policies were handles seamlessly, and done with ease by East Coast. All questions we had were answered promptly and well, and in an easily understood manner. Of particular note, Patricia Parra at East Coast's Palm Coast location was exceptional in obtaining new insurance policies for us at reasonable prices and providing valued information. Also, when we suffered a cracked windshield several months ago East Coast immediately and properly directed us regarding the procedures to be followed to obtain a replacement. It was a highly efficient process. We'd recommend East coast to others without reservation.

From the owner: Risk Management and Insurance Placement. Rather than just…read moreprovide insurance quotes to the businesses and individuals we partner with, we dialogue with our prospects and clients to find out what concerns them in "their business" and personally, not just their insurance concerns. We then learn about them. During our process, businesses and individuals will self-discover what they are concerned about. Often they learn there are areas of serious concern that they were totally unaware of. Once we discover the areas of concern, then the business and individual prioritizes them and we begin our process of training and implementation with the business based on their priorities. Our process has allowed us to help our businesses and individuals "get better" by reducing and managing risk and improving profitability.

Shopping for insurance, then beware. With all the issues with homeowners insurance, you need to…read morehave a reliable and trustworthy agent. This is not the agent. Twice I have been the victim of bait and switch sales tactics with this agency. Steer clear.

We were pleased working with Jennifer B They offered…read moreaffordable premiums and a super nice customer service team. I had a special request on a change to my policy & was handled efficiently and exactly what needed to get done .

Very good service We have been with State Farm forever and…read morerecommend this office Sometimes they are hard to get on the phone but today they transferred me to someone working remotely so I got good service

Keeps sending me junk mail about their insurance. Flooding my mailbox with junk. It's not the best…read moreway to get business. Would not recommend.