The incompetent service department here completely misdiagnosed my sons Prius when his check engine…read morelight came on while traveling through Silver City. I've been an Automobile technician for 40 years but was 1000 miles away. My son had already had the fault codes read for free at an Auto Zone and we knew it needed an inverter coolant pump. These crooks wanted to replace the engines water pump plus the inverter and the hybrid battery for several thousand dollars, so we towed the car 100 miles to Viva Toyota in Las Cruces where they knew what they were doing and treated us honestly and professionally and he was back on the road by noon with only a new inverter pump and a bill less than $500.00. Avoid Lawley Toyota in Silver City by all means

Lawley Silver City installed a transmission (2005 Jeep, 124K miles)…read more After picking up the Jeep (2 weeks later then promised). I drove to California where the Jeep barely made the drive. San Diego Lawley informed, "Only 4 of the 8 bolts holding the transmission to the engine where present, once they got into the transmission they said it was a mess with a myriad of transmission issues, all to do with Service." I returned to Lawley Silver City and shared my experience with head mechanic Marty. Marty in return shared some pearls of wisdom, "It was my own fault for putting a transmission in a used Jeep, and he would never purchase a Jeep." I worked over 30 years in the entertainment industry, so I'm used to arrogant people, but they usually have a skill set to back up their mouth. Marty couldn't even properly install a transmission and blames the Jeep brand. If ya'll don't want to install transmissions into a used Jeep, please inform customers prior to them spending $6,000.00, and we can go else where.

We purchased two newer used cars from Hatch Stateline here in Silver City in a 5 month period. It…read moreis a small town, people know each other. Going in for the second purchase, the salesperson had presented us with a sale price on paper previously. When we went into purchase, it turned out the the sale price was a quote for financing with $3,000 down. It was in small print at the bottom. That made the actual sale price more than the original quote as we were paying cash. One car had a malfunctioning tire pressure sensor which the salesman said was due to the cold temperatures. That was not the case. We scheduled it to be fixed, but had to bring it in four times for them to get it straight that the sensor was what was needed. One hand did not seem to know what the other hand was doing. If you choose this dealership, go in with your eyes wide open and be prepared for glitches or misinformation.

I have given this dealer multiple chances in the past and they blow it every time…read moreI purchased an extended warranty on a f350 dully for $4,000 plus I have a rear axle seal leak that should be covered under this extended warranty I talked to the service manager and he wants to charge me $160 first then submit it then charge me $200 additional if it is covered The warranty does not state if, if, if My recommendation is going to a different dealer that really cares about customer service because they clearly don't. He was also rude, snarky and belligerent. Real nice Ford, good job hiring people like this guy!!

Sadly this place is not what it was. Had an issue with a new car. Always had a good experience…read morebefore it changed names. Now I would stay way the hell away. Gladly had it towed away from here. Communication is awful with these folks. They have not responded even using the Lincoln concierge trying to facilitate getting things done. They are a nightmare. Be warned, sadly I bought my car based on available dealers in Silver. I will likely not buy another ford or Lincoln cause we don't have a dealer that is reliable in silver for these vehicles . I am still waiting on a resolution from an issue in December. Lincoln Concierge still waiting to hear from Jeremiah! Wow these guys are not in the business of selling cars or honoring a warranty from said car. You have been warned!

Terrible service. I took my car in because it did not start. I was told it was the battery; I…read moredoubted it because the radio, clock etc did not reset but I let them change it anyway. 24 hours later the car still did not start. We towed it in and Lawleys checked the starter, alternator, etc. and said that the new battery must be defective and replaced it. About 4 weeks later the car did not start again. We had it towed again and NOW they said it is the starter. when we went to pay, the bill was almost 500.00 more (should have been 533.00 but was almost double) When brought to the attention of the woman behind the counter we got a "there is a mistake MY BAD" 24 hours later the car did not start AGAIN!! We called for a tow and had to roll the car out of the drive for the tow truck and must have shaken something because the car started. The car was still towed to Lawleys where they started it and then called us to come and pick it up because they said there was nothing wrong with it, THEY NEVER EVEN LOOKED AT IT!!! I would THINK if a customer said IT DID NOT START 24 hours after a starter is put in, they should AT LEAST look to see if there is a loose wire. We drove away with the battery light flashing and took pictures and video to send to the general manager who said he would have it looked at and we never hear from them again!! I will NEVER use or recommend Lawleys to anyone. All they had to do was look or refund but they chose to ignore instead. This used to be a good dealership who serviced all 5 of our vehicles (now zero) you would think they would want to keep a good customer, but they just do not care!

The service department was pretty good. I think they would be great if they did away with that very…read morepoor representation of a service manager, who seems to do nothing worthwhile for the company, and from i've gathered only brings much unneeded tension to fellow employees.

From the owner: Dodge, Chrysler, Jeep, Ram Sales, Parts, Service and Tire Pro Shop.read more

Nothing but good things to say. I relocated to Silver City about four years ago from Orange County,…read moreCalifornia. Along with finding a doctor and a dentist was finding somebody to care for my Lexus. I no longer do my own work, and am very particular who puts hands on my car. So, I picked Hatch Toyota. Excellent choice, it turns out. First off, they know what they're doing. They have the latest diagnostics and know how to use them. And, they have all the needed parts in stock. Plus, they're really nice people. No matter what I bring the car in for, like having the dash camera installed, they always do a little more; check the fluids, tire pressures, and other details to make sure the car keeps on running well. Thanks, folks.

SHEILA is a complete rockstar. She is the most customer-service-oriented human I have ever…read moreencountered in any city, state, province, or country!!! Amazing! Extremely competent, human, nice, and EFFECTIVE. She will get it done!!!