Oh my God. Y'all need to promote Maria in the emergency room right now. She is amazing…read more I came in feeling super uncomfortable (TMI, but I was extremely constipated), and Maria immediately made me feel completely at ease. Not once did she make me feel embarrassed. Instead, she laughed and said, "Girl, it's okay, we all get backed up sometimes." That honestly made my whole day. Healthcare workers like her make such a difference. She treated me with kindness, humor, and genuine care when I was feeling pretty miserable. Give that woman an award! Seriously, Maria deserves recognition for the way she takes care of people. Thank you for making a not-so-fun ER visit way more comfortable than I ever expected.

I've had two MRIs through Shields and an ultrasound at this hospital in the last few months and it…read morewas pretty much always a mess. The tech spent maybe 45 seconds during the ultrasound and defintiely did not look in the right area to find what I was going there for but didn't communicate to me in time to let me know she didn't find anything. I don't understand why she couldn't ask me any questions or spend any more time trying to figure out why I was there. For my first MRI I was not given a pillow and my head hurt so much in the machine. They also seemed angry at me for not telling them I didn't have a pillow, how was I supposed to know? also nobody showed me the way out, they just sort of walked away after the MRI and I got lost. for my second MRI I was told I could leave my rings on but they sort of vibrated and burned in the scanner so I really don't think that was a good idea. the scan was very late at night and nobody was at check in when I arrived so I really struggled to get checked in. I will have to try to work with my insurance to figure out where else I can go for imaging in the future, I really don't want to get stuck here again.

I made a careless mistake and devastatingly cut my thumb. My dreams of becoming a hand model were…read morecut down, literally. As a man who avoids medical treatment and relies on brute masculinity to get by, the threshold for visiting an urgent care for a wound is high. After losing approximately 99% of my total blood capacity (give or take), it was determined that stitches were unavoidable. My wife wouldn't let me use the staple gun to perform the procedure myself, so off to urgent care we went. Upon arrival, I was immediately struck by how remarkably clean and modern the office looked. After just a couple of minutes for registration and another couple of minutes in the waiting room, I was called back by a very pleasant medical assistant - I believe her name was Nicole (I'm not 100% sure because I couldn't read her badge because I had something in my eyes, definitely not tears) who was patient and kind even though I wasn't quite myself that day and may have been a bit short with her, possibly due to the nearly complete loss of blood. She efficiently cleansed the wound and prepped everything for the PA, Rachel, who seemed equally pleasant. Rachel explained what her approach was going to be and assured me that this, in fact, a major major injury. Though I told her that the pain medication wasn't necessary, she numbed the thumb and put in 6 stitches. She then cleaned everything up and gave pretty clear instructions for the aftercare. I think that it is important to note that my wife complimented Rachel's suturing technique and thought she did a great job. My experience at the Milford Regional Urgent Care in Medway was surprisingly excellent from start to finish...even though I was only there for a total of 45 minutes. As a man who is slow to seek medical care, I would definitely recommend this urgent care, and Nicole and Rachel specifically, for your next major laceration repair.

They have amazing front desk and the waiting time was extremely quick. The staff is helpful and…read moreanswered all my questions, listened to my concerns and made me feel cared for. I love this place and definitely will be coming back!

Ive had a few different doctors at reliant because they kept leaving. they are uncaring. Ive been…read moreto GI who blew me off completely Ive been to dermatology who acted like I shouldn't be there for a skin scan which there is a lot of skin cancer in my family so my mother suggested i go yearly to just have them look at all of my marks to be sure nothing changes She does this and said its a normal thing. well the dermatologist I saw treated me like I was wasting his time being there. My primary was useless she acts like she's scared to touch me when doing exam never smiled and just had a vibe that made me feel like she didn't like me even though I would smile and TRY to conversate .and only seen her a handful of times, Aren't doctors suppose to be caring? or at least act like it? I heard she left .. good luck to anyone that has to deal with her. My husband saw a doctor there as well for a lump and without even looking at it told him it was nothing. well now its gotten worse with different symptoms and NEEDS more attention so we switched and got the hell out of reliant and now go to a private office that is not affiliated with reliant or anyone else. THEY ARE AWESOME. I will yelp them separate because they don't deserve to be in the same yelp with reliant. BUT I have gone to physical Therapy after surgery at reliant and they are great. other than them forget it and stay far away from reliant primary doctors and specialists. And don't bother telling me to call the patient care number because after reading other yelps i see you try to look good sending a number that no one can get anyone. shame shame. You have been going downhill for years and no one cares enough to fix the problems. I don't even know what it would take to fix it. But Maybe a good start would be compassion classes for the doctors.

I really don't even know where to begin with how horrible my experience has been with Reliant. The…read moremost recent experience would be where I got bronchitis that turned into pneumonia. I knew what it was when I went to the doctors because I get it frequently. It's also in my medical records that I've had this previously. Instead of listening to me, which is par for the course there because they're not real good at that, they decided to give me a Z-Pak. I explained to them that the Z-Pak never works for me. They told me to take it anyways, which I did. I took the medication entirely and was told that I was still having symptoms I could come back and get another antibiotic. When I called back, they told me I had to come in for another visit. They're famous for that also because then they can bill you for an additional visit. when I went back for the additional visit. They then told me that I had allergies and I should just switch my allergy medication. Anyways, in total, I was sick for over a month and finally wound up having to go to urgent care where they promptly gave me doxycycline Which cleared up the infection I had. I now have $4000 in medical bills all to get an antibiotic. Don't bother filing a complaint with their patient experience department because no matter how many times you file a complaint they never do anything about it except tell you that they've looked into it and they've made notes. This place is the McDonald's of healthcare and an absolute joke. And the sad thing is is that when their doctors first come on board they're great. But once they're part of Reliant Medical, it doesn't take long for them to be absolutely awful. I've switched doctors three times through Reliant so I've given them plenty of chances. Just enrolled in a different health plan and I will be finding a new doctor's office. I've had some other health issues that I would love to get resolved, but unfortunately, I can't trust them that they're actually going to figure out what's going on and I will just wind up with a bunch of bills. If you ask me this is pretty dangerous because it prevents people From seeking the medical attention that they need for fear that nothing's going to happen anyways, and they will just wind up with a bunch of expenses. They can't afford.

I had a consult with Dr Zaidi regarding the treatment of my lower back pain. He showed me my…read morexrays, and gave a very detailed explanation of his proposed treatment surgery and the pros and cons of the plan. He answered all my questions, I never felt rushed. I intend to follow through with his surgical plan.

I only had a consult with him about my lower back and also my neck…read more Both areas have bad arthritis with nerve pinching issues. Since I have no leg pain, he advised to stay away from back surgery. I believe that was a good call. My neck is a different story. Since I do have arm and shoulder referring pain and some vertigo, he did recommend neck surgery in the near future. I also believe that was a good call.

Uncaring staff was unhelpful the entire time, and then when I left without my prescription glasses…read morethey just threw them away. I will never go here again.

Took my mom here. Have to wait FOREVER for an appointment. The staff is rude. They don't care about…read morethe customer. Our appointment was at 2:15. An hour later we were still waiting. When I asked, the scheduler told me that doctor was running late and what did I want to do about it. The doctors didn't really say much other than let's wait and come back in 3 months. Getting our money. Not impressed at all!

Run as fast as you can from this place. I went in with a sore throat and ear pain. They did swabs…read moretold me I was fine with a virus and told me it had to run its course. No antibiotics, NOTHING!!!. My husband convinced me to call my primary care and it turns out I had strep throat and an ear infection. Their not very friendly. I will never step foot in a place like this again. You do all the paperwork yourself on your phone. So what exactly is the point of this place? Misdiagnosed and very poor quality health care. Shut them down!!

Everyone was really nice. My issue was the dr didn't really know how to suture my finger lac!…read moreFirst she put in too maybe many. Second she didn't even pull the skin closed! I took the bandage off to change it today and noticed this! See photo. A bit graphic

As of September 2020, no longer offering Saturday lab work. Too bad the hours have not been…read morechanged on the Doctors handouts! Fasted for 12 hours for nothing, oh well.

Vestibular Therapy My ENT suggested I try vestibular therapy…read morefor vertigo. My therapist was Kim. She is so professional and knowledgeable. We worked on my balance and strength. I'm forever grateful to have learned how to manage my vertigo. If your doctor wants you to go for therapy, I would take their advice. You have to do your homework, but in the end, it is all worthwhile.

I have been to Milford Hospital's out-patient rehab for two different series. Both times I had…read moreoutstanding service and excellent therapists. Everything from the front desk, to the aides that help get you started with warm up's, to the therapists were amazing. The depth of knowledge my therapist had was impressive. She fully explained all the home exercises I needed to do. When my therapist was on vacation she made sure I would be with someone that understood what I needed. Since their documentation is all electronic, the substitute was easily able to see exactly what I had been doing and what new things to add to my routine. Would never go anywhere else!