The best part of our stay was meeting the front desk receptionist Grizzi*. She was super nice and…read morefriendly and definitely made of feel comfortable. BUTTT... the fridges in our rooms were not cold, there were loose hairs all over the "clean" towels and bathroom floors. Wouldn't bring up the hair but seeing black strands of hair when nobody has black hair in the room was very disturbing. Not only was there hair that didn't belong to us the water was brown and murky. We were told that the city was contacted, but there was nothing changed. the hot water however was okay and clean but basics you do with cold water (brushing teeth, washing face) was done in hot water or with water bottles. i would not recommend this specific location; literally would only go to see Grizzi* (hope I spelled her name right).

This is a delightful hotel! In spite of being nestled into an industrial park on the north side of…read moreAndover, the setting is incredibly bucolic. It's a little hard to find at night but when I did find it I was quite pleasantly surprised. It's consistent like every other SpringHill- which are my preferred work hotels. This location doesn't have the full kitchens like most SpringHill Suites do, but it's fine with me- they have a fridge and microwave. Staff are very polite and efficient. Workout room is clean and well-equipped. I'm in Andover 3 or 4 times per year for work, and this will be my hotel to stay at going forward. The quiet setting makes you feel like you're in the middle of New England. Highly recommended.

Great staff, lovely hotel, nice & clean rooms, restaurant is nice with a good menu and breakfast is…read moregood as well

Stayed here the other night when our power went out because of a transformer. My expectations for…read moreHGI are pretty high, and this location didn't fail us. The room was nice, the lobby was nice. My girlfriend had a breakfast she liked (she told me it was an 8.5). We able to ice the coolers with the food we were trying to save from the power loss. The A/C would have provided arctic levels if we choose to go there...but there were to things I did not love: The first one was the bedding being pretty light, it kept me from getting a decent night sleep when I was exhausted. Would it kill them to put an extra blanket in the closet? If that was it, I would probably be a little bummed but what really upset me was the REALLY LOW water pressure in the shower!!! On the basis of this, I would stay somewhere else in the future. I get it, it's good to conserve...but the rate the water came out I just had to spend an extra 6-10 minutes in there. I hope this was an issue with the room and not stingy shower heads...but I don't think so.

Left our reservation early due to horrendous brown water conditions. Found out that this area is…read morewell know for brown water. Do not stay here.

If I could put zero stars I would. My husband and I are currently staying here for 10 days for a…read morework trip. We have been here for 3 days and I am so furious right now. Every day we have asked for room cleaning - fresh towels, empty trash can - the usual and all three days we have been ignored. At this point it feels deliberate and I don't know why. We have to get our own towels and basically service the room ourselves because they just won't do it! What does it take? Talking to guest services is useless. This is my only recourse.

We really enjoyed our stay at the Sonesta ES Suites Andover Boston for our wedding weekend! We…read moreselected this hotel through a wedding concierge service, and it was a fantastic choice. The wedding staff was extremely pleasant, professional, and attentive with all of our event requests. Our suite was exceptionally spacious and comfortable, which gave us plenty of room to get ready for the big day. On top of that, the breakfast options were easily the best I've ever had at a hotel! My only minor feedback is that it would be helpful to have hooks on the doors or walls to hang dresses and formal wear. Overall, this location was a wonderful place to stay, and I would highly recommend it!

We stayed here for one night and I'm not sure how I feel about the hotel. The price was great for a…read moresuite! Lots of room to move around in. Definitely better than your typical hotel room. Everything seemed clean for the most part with your normal wear and tear you see at most hotels. The one thing that bothered me was there was still hair on the bathroom floor when we arrived, the vent in the bathroom was very dusty like it is never cleaned and the silverware in the drawer in the kitchen was still dirty. Bed was nice and comfortable and ac worked great. Service was mediocre. Nothing stood out to me. Desk personnel weren't overly friendly as they are at some hotels. I would say overall we had a pretty good stay, especially for the price.

I stayed here for 5 nights in April. I booked this hotel based on the recommendation of colleagues…read morethat stayed here recently. We try to stay with the Hilton brand to maximize point accumulation and this also satisfied that expectation. I booked ahead online, checked in and selected my room with the Hilton app before my arrival. I was working several miles South of the hotel but my colleagues staying and working at the same location convinced me this was a good area and good place to stay. The drive back and forth to the Wilmington area was consumed with traffic on I-93 in the direction I was going everyday. I was surprised to find out the traffic on I-93 was so much the "breakdown" lanes (shoulder) on the highway was open going South toward Boston from 6-10am and going North away from Boston from 3-7pm. The room was perfect for what I needed and it was very quiet. I booked a King studio suite which includes a small kitchenette. There was a king bed with a couch and coffee table with an ottoman under the coffee table. The kitchenette included a sink, microwave, smaller stovetop and a full size fridge. I stopped at a nearby grocery store when I arrived and purchased a few items to have in my room. My checked bag had significant damage to one of the wheels which compromised the hard case. I was concerned it would not last on the return trip. I chose to purchase a new bag on Amazon instead of driving and searching for something. I had it delivered to the front desk with my name. I let them know ahead of time that it would be arriving. When I got the notification it arrived, I went to the front desk after work and picked it up. It worked flawlessly and I was able to use the new suitcase to get my belongings safely home. Overall it was a good stay, quiet and comfortable. It was easy in and out and not too far from my work. However, I do not like the area or the traffic. This is way too busy for my liking. I likely have to travel here again but I would rather be visiting an area with far less traffic.

Great value with extra close and spacious room. Free coffee & a cookie for the road. Teen loves itread more

We stayed outside of Boston as the closer you are too Boston the more expensive the rooms are. The…read morehotel itself is indoor. You can tell the rooms are renovated. You do get free breakfast, but I did not take advantage of this as I usually do not get breakfast much maybe a fruit. Location is good as it is near the high way so you can go to New Hampshire to go to the mall which was 10 minute drive away. There are also trails too. We paid $150 dollars a night and if we stayed in Boston hotels are around 300 dollars and that is for the low end. Rooms overall at nice and comfortable and spacious. The shower worked well and with the toilet. I did not have any complaints here.

Usually this chain is very nice. I picked because it was in a great town and right near the…read morehighway. Upon walking in it appeared well maintained until I started to smell cigarette smoke and weed smells. It was suppose to be 100% smoke free but apparently not. Upon check in they first updated me that the indoor pool was broken and was full of green water. Pretty gross. As for the smoke the manager she said they were trying their best. No real apologies or discounts offered. I saw many customers asking for their money back and leaving because of this. I proceeded to my room and instantly knew something was up when the elevator nor the hallways were air conditioned. The hallway smelled the worse of smoke. Food crumbs were all over the floor as well bags of trash and linens were outside of most doors. Management stated they don't clean rooms or offer new linens until after 3 days. Got to my room and of course it smelled like stale smoke like how bars used to smell like. Room itself was pretty nice with microwave and fridge but if smoke bothered you then it's not for you. I sprayed some air freshener and just put up with it. Finally went to take a shower and the rails were somewhat off and the shower leaked onto the floor. I would say the only thing good about this hotel was the price and the breakfast. Employees still were very nice but didn't speak English. Next month I head back to the area and I won't be staying here. Wyndham really needs to improve this place or Oxidize all the rooms. Only for you if you don't mind smoke and trash in the hallway.

Made a 4 day reservation for a wedding in the area. Checkin was easy, and our room was very quiet…read more(yay!). Used the mini fridge to hold fruit and bottled water, which was perfect. The housekeeping staff was always pleasant and efficient. The wild card is the restaurant. Online notes a choice of packages: Grab-n-Go breakfast, Hot breakfast, Continental breakfast, and Full American breakfast. In reality, you go up to a counter to order each item you'd like, get an order number, and they bring it out to you. They offer Starbucks coffee; the 2 times I got decaf it was old & bitter, sadly.

-- THEY TOLD ME TO SLEEP ON THE FLOOR --…read more I reserved a room through Expedia at this Marriott location, specifically requesting two queen beds, as I would be staying with my two children. However, upon arrival, I was told that the hotel was fully booked, and the only room available had just one king bed--with no sofa bed or additional sleeping options. When I asked how three people were supposed to share one bed, the staff suggested I sleep on the floor. Shockingly, that's exactly what ended up happening. I'm beyond disappointed and won't be booking with Marriott again.

Check in was efficient and staff at the front desk were helpful. We were staying for a wedding and…read morethey were able to arrange for an early checkin so we could get changed. Complimentary breakfast is standard but fine for what it is. Hotel seems well kept and clean. One tip, if it rains avoid parking in the rear parking lot. A creek runs behind the hotel and when it crested overnight some cars were stuck in deep water... the hotel offered to help retrieve cars so folks wouldn't need to walk through water approaching knee level. They should have warned folks at check in

Thank you to Chester!!! and all of the incredible and kind staff. They made me feel comfortable,…read morecheck in and out is easy, and the bed/pillows are amazing. Thank you again for having me and hope to see you soon! :)