I will be returning to this store exclusively for cleaning/alteration services for the foreseeable…read morefuture, based on two recent experiences: - Dry cleaning: sent a couple of suits, ties, a gown, a dress shirt - the work was perfectly done, the process was very organized, and the staff was kind. - Alteration: I came in on a Friday with a rush request to hem a gown...for a Saturday black-tie wedding! Their tailor was understanding and gracious, and had the work done by the next morning. It was perfectly done, and pricing was very fair. Thank you, Gentle Touch! What an absolute gem.

I have been coming to this place for more than 20 years. First tagging along with my dad, and now,…read morefor my own interview suits, etc. The cleaning is always thorough and finished when promised. Prices are comparable to the market and absolutely in line with the quality. The customer service is out of this world. The owners are kind and pleasant and always have an appropriate, yet encouraging word to say. It's the good ending to an event when I'm dropping a fancy dress off at the cleaners and I'm always excited to pick them up again. I've had clothes successfully altered here, but have also been turned away from alterations. "It doesn't need it." Christina has said. "I could charge you a lot of money or you could just pin here." she's pointed out. Fair dues. This place is pleasant, efficient and really does have a "gentle touch". There's a reason it's been standing for close to 30 years. Highly recommend.

I have been coming here for the past several years. The last time I dropped of my clothes here for…read moredry cleaning was in mid-March 2020 pre-COVID-19. I returned here to pick up my clothes recently to find their new limited COVID-19 schedule. See my pic with their new post COVID-19 operating schedule. I wore my mask prior to entering. I waited for the last customer to exit before I entered. The same owner was there and she also wore her mask. In addition they had dry cleaning clear plastic wrap stretched across the counter to protect both parties. I will continue to return here for my dry cleaning needs.

My family owned a cleaners growing up, and I will say that Symphony Cleaners is absolutely…read morehorrendous with their garment care, even when factoring in the leniency I have for cleaners having helped my parents during my youth. I bought a black dress with a lace belt in Paris for my wife, of which it was worn only once prior to bringing it to the cleaners after we came back stateside. Symphony cleaners took the garment for dry-cleaning and I noticed a sign saying that they are not responsible for lost or damaged articles of clothing, which by law and personal experience, is absolutely false. All cleaners, my parents included, are always held liable for damaged-within-reason or lost garments . Otherwise there would be no reason for cleaners to have insurance! But I noticed it and thought it odd but didn't want to make a point of it to the people who would be caring for the dress I handed them. I did notice security cameras and thought it was a good idea for the security of the business as well as the customer though. Sure enough the dress was returned cleaned but without the belt it came with. When asked about a missing piece of the dress, they claimed fiercely, that there was no belt, upon which we responded that we were 100% sure that we had given the dress with the belt and that during the time that our dress was in their custody, that they had lost it. This is where the security cameras came in handy because the woman who was manning the counter turned the screen towards us and screamed how the evidence supported her claim that there was never any belt... except that in the last few seconds of the footage, it was clear that the long lace hanging off the back of the dress was the belt and that she hadn't checked the entire footage. So with a sheepish grimace she said she'd look for it. It ended up taking nearly a month for her to locate it! During that month we had feared that it wouldn't be found and we asked for store credit, upon which we were offered $50 credit on a dress that cost more that $200 that now would look like a moo-moo without the belt. No matter how we felt how the dress looked, legally, the cleaners are obligated to compensate monetarily to a price commensurate with the original price and factoring usage/wear-and-tear. What's worse is that they wanted us to surrender the dress to them if we accepted their $50 store credit. We refused and then the next offer was no money, with a bullying/bluffing tactic to try and sue them!!! Needless to say none of the clerks mannerisms were calm, reasonable nor professional. By the end of the month they had found the missing belt with the excuse that it was shipped to another store, as all of their dry cleaning doesn't take place at the store but rather outsourced to a third party vendor, which is normal for most cleaners. Without a SINGLE apology from start to finish, the entire experience left us angered. If it was just about mannerisms, I wouldn't bother writing a review. But their negligence to accept responsibility for garments handed to them, which is their SOLE responsibility, they are shameful in their practice and there are always other cleaners. I do believe that businesses improve by feeling the loss of customers. And if you want a better cleaners in your neighborhood, you should avoid Symphony Cleaners.

This is the third time this cleaners lost an article of clothing. They made no restitution. The…read morefirst time they lost a dress never showed up. The second time a blouse that showed up months later and now a suit jacket. The pants were delivered but no jacket. 3 strikes you're out!!

Red wine spilled on beige trousers. 36 hours later I brought them to Cahanna thinking the trousers…read morewere finished. Got them back today with ZERO evidence of the Merlot I so clumsily spilled. Thanks to Naida and the folks at Cahanna for doing such a great job. They've been our go to dry cleaners for almost 20 years.

Dirty and broken down machines. The machines that do work have shorter time…read more I would not recommend this laundromat.

Clean, well lit, and efficient. Plenty of washers and dryers to choose from as well. Staff was…read morefriendly and helpful.

Let's face it, dry cleaning is a commodity. Your clothes always come back clean and pressed, and…read moremost places can turn it around in a day or two if necessary. And it's always more expensive than you think it should be. The difference here is the lovely lady (the owner I think) who is ALWAYS there. I'm not sure she ever stops working. She is pleasant and smiling and makes your day just a little nicer. Super easy to park right out front--and you can take a little walk and see if the ducks across the way if you have a couple of extra minutes.

I love this place. The alterations are done to precision, very professional and good price.read more

What an amazing seamstress. We were blown away by her kind sweet approach, and my wife's stress was…read moreperfect for the event. I never thought my suit would look so good and got so many compliments. This is a hidden gem and we pray that she's around for many many more years.

Simply the best. No issues, great staff. From general dry…read morecleaning to sewing of any nature, I'm always impressed.

spoke on phone to confirm they do wedding gown cleaning and preservation service. when I arrived…read more"oh there is too many sparkles" . I can only put in a box.

Love love love it here they are the best I bring everything I buy here I even started buying thing…read more I like that didn't have my size and bring it here.

I am new to the area and celebrating finding Alexander's from my dry cleaning and alteration needs!…read more Just had 2 pairs of jeans hemmed. The work is great! Wonderful staff! Highly recommend!

We left the area 3 years ago and moved to Manhattan. When we had a difficult piece of tailoring…read morethat needed to be done, this is where we went. New Closter Cleaners was always great with dry cleaning and they once altered a suit for me that I bought at 2PM, altered it at 4PM and I wore it that evening. My wife had some special tailoring, and they did an incredible job. She's thrilled. And always friendly service.

I LOVE New Closter Cleaners - the BEST CUSTOMER SERVICE. Wonderful QUALITY CLEANING and EXCELLENT…read moreALTERATIONS. We moved a little over 15 minutes away and still drive back to their business. Their service is THAT good. The tailor makes my off-the-rack clothes that I bought on clearance look like they were custom made just for me. I am amazed at the way my husband's shirts are cleaned... and all of this at GREAT PRICES too!