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    Courson's Carpet

    5.0 (1 review)

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    4 years ago

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    Wee Clean

    Wee Clean

    (2 reviews)

    Living on the west coast with family back in Georgia forces me to get creative when it comes to…read morebirthdays and holidays. Kleve and his team at Wee Clean helped me pull off the ultimate birthday surprise for my dad earlier this month with a full-house carpet cleaning!! Something that comes in handy for a guy who is prepping his house to put on the market. 1) I called around to several competitors in the area to get an idea of pricing and was quoted nearly double by the ONE company that returned my message - yes, other folks didn't even call me back! 2)Kleve went above and beyond in keeping this a surprise for my dad. He even instructed his team to forgo the usual 30 minutes heads up call as they didn't want to ruin my surprise. 3) When my stubborn dad asked that they come back and re-do a room since he didn't move all of the furniture he would have liked to have moved (maybe a surprise carpet cleaning wasn't the best idea after all haha), Kleve and his team came back free of charge. All in all, I am beyond pleased with these guys. They did a bang up job and really stand by their work. Their customer service is unlike anything I've ever experienced, and they managed to make my hard-to-please old man a happy dude!!! TWO THUMBS UP!

    Recently had Wee Clean come to the house and pick up a pet soiled Persian rug. Stated they would…read moreneed two weeks to clean the rug and they returned the rug on time, at the price quoted. Customer service representative called me two days after I received the rug asking if I was satisfied. I couldn't have asked for a more prompt, professional service than what I received.

    Gibson McDonald - They said the bed was cracked before they took it out of the box. Didn't mention it until after they had the whole bed put together.

    Gibson McDonald

    (4 reviews)

    I have been working with Cathy Miller with a number of pieces of furniture. She is absolutely…read moreamazing. She calls and updates with delivery, lets me know there is a sale on items that interested me. Delivery was on time and the delivery persons were polite and respectful of my home and me as a person. I highly recommend Gibson McDonald in Jesup, Georgia.

    Gibson McDonald Furniture…read more A tale of two companies. We were shopping for a bed for my son, who is wheelchair bound, a kitchen set, and a couch and Ottoman. When we entered GMF, we were initially greeted. We told Bobby Jo what we were looking for and she said if we had any questions, to ask.... And then she went back to the counter and sat down and started conversing with her co-worker. We proceeded to try every mattress to make sure that it would work for him. Every time we had a question, we would have to go to the back of the store and ask her. At one point she pointed to the kiosk and told us to "look it up there" if we don't see what we want. When we couldn't find it in the system, she begrudgingly came out from behind her counter and helped us. We browsed for a couch and kitchen table, but decided it would be better to look elsewhere. When we entered the next store, we received a much better greeting. While the salesperson did not hover, she remained in sight and could readily answer questions. Unfortunately, they did not have the style of bed my son needed in the size that he was looking for. So while we purchased the couch and table at the second store, we returned to GMF to order his bed. We were informed that the bed usually arrives within 7-10 days and they will call to schedule delivery when it comes in. (At the second store, we were given a delivery date before we left the store). This was on July 10th. July 18th, the second store called us first thing in the morning to arrange a time to deliver. They worked with our schedule. The men who delivered the furniture were friendly and professional. They put everything together with expertise and efficiency. July 20th, Bobby Jo called to inform us that the bed was in, but the mattress we ordered was on back order. We were not informed of this when we ordered the bed. She offered to let us have a slightly cheaper mattress that was in stock. We declined as we had no way of knowing if this mattress would be comfortable for him, and we could not return it if he didn't like it. We opted for delivery of the bed frame and to wait on the mattress. She said that they would call in the morning to schedule a time for delivery. When I asked if she knew about what time they would deliver the bed, she said she didn't know, but they would call in the morning to tell me. The following day, after I put my son in his wheelchair, I broke down the heavy hospital bed and moved it out of his room. At 10:45, I still had not heard from the delivery department and called the store. We were informed that the bed was not being delivered today and they were only going to call to SCHEDULE the delivery for a later date, and that we have to give them time to call, it's only 10:54 and they are loading the truck. The delivery department finally called at noon and scheduled the delivery for FRIDAY between 12 and 2 pm. This meant that I had to drag his hospital bed back into his room and reassemble it so that he would have somewhere to sleep. The company policy is that back ordered items can take up to 6 MONTHS for delivery, but they don't tell you when you order that the items will be on back order. We told them we didn't even want the mattress at this point, to just refund it and we would purchase one elsewhere. We rearranged our entire day so that we would be home between 12 and 2 on Friday to wait on them to deliver the bed. We ran errands in the morning and at 10:12, we received an automated call that they would be at the house in 30 minutes. We had to stop what we were doing and rush home. They arrived 15 minutes later. As they were putting the bed together, they were arguing about how to put it together. Neither one of them knew what they were doing. I saw one of them sneaking out of the house with what looked like a slat, but it was cracked. When we asked him about it, he didn't want to show us the piece. I told him that it looked cracked and he said it was just trash. When I went into the room and requested AGAIN to see the piece, they brought it in and said that it was a form piece for packing, and it was cracked. The bed frame was also cracked. They only mentioned it as we were standing there asking questions. I don't believe they were going to say anything if we hadn't pressed the issue. When we called the office, they did not even apologize. This has been the most unprofessional experience I've had with a furniture company EVER. ZERO communication. ZERO customer service. Their only saving grace is their corporate manager who was very responsive and very respectful when we had to speak with him.

    Courson's Carpet - carpeting - Updated August 2026

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