There are many courier services in Atlanta. While I cannot guarantee they are reputable, I can tell you this one is not. UPDATE 05-06-14: Last week, I was contacted about my 1 year old google review by the owner John Lauth who informed me that if I had a problem with his company, I was to bring it up with him and not post it on a "public forum". This morning, a co-worker mentioned our business account had been closed (I am a sales person in an office, this review was based on my personal experience with the company). When I called Courier Connection to ask why, I was placed on hold and John Lauth picked up the phone. He informed me that my below review was "like slander" and if it were to remain online, he could not do business with us because "they could miss their time commitment and we could post a negative review that cost him money". John Lauth is fully within his right to refuse business. The method of which he went about it reflects my updated review. Honestly, when I first heard from John about my original review, I thought; "awesome, here is a man running a 100+ employee company addressing the issues head on asking me about the decline in service and what I might recommend for getting my review back to 5 stars". Instead, he made me feel degraded and how I should know better about how the courier service works. It's not their fault it took over 6 hours to deliver a 2 hour package 33 miles because it was a friday and there was congestion on 285 after 3pm (we called for pickup at noon). Full disclosure: the delivery driver had to wait 30 minutes to pickup up the package. There are many courier services in Atlanta. While I cannot guarantee they are reputable, I can tell you this one is not. ORIGINAL 3 star review posted 1 year ago: Pros: Constantly lower cost than other couriers. Very Nice staff and Account Reps. Cons: Inconsistent and unable to meet time critical deadlines. As the marketing and sales guy of a small business we rely on couriers to make most of our deliveries and drop offs for local clients. Courier Connection was great when I started using them a few years ago but over the past year have become completely unreliable for time critical packages.We would move off them completely but their Account Rep is amazing and they are constantly also lower cost than everyone else. read more

Called them for a pick up and delivery of an envelope across town. The receptionist told me their system was down and they were too busy to take any new customers anyway. Come on, man. This is not how to run a business. read more

Fast, reliable and organized. What more can you ask for in a courier service? Plus the owner spends a lot of his time doing Angel flight ministries in his 4 seater plane, and is an all-around great guy. read more

Don't use this service if your delivery needs to be somewhere by a specific time! And don't expect good communication either. Promised emails and calls and never received them. read more

Always had a pleasant experience with Anna. She always gets my needs taken care if and kept my customers happy . Anna you rock !

I am currently employed in the legal field in a top law firm. In the legal field, couriers are a HUGE necessity. With that being said, I have had the opportunity of using Courier Connection for a little over a year, and with countless issues, and I must say they, out of all of the courier services I have ever used, courier connection is the WORST. My last encounter with Courier Connection involved this scenario: I called Courier Connection yesterday and asked if they would be able to get a document to the court (it was almost 3 p.m. and all courts usually close at 5 p.m.), and I requested "rush" service. I was told "yes" they could definitley take care of getting it to the court. At 3:35 pm I called Courier Connection to inquire as to why no one had arrived to pick up my package as we only had about an hour and 20 minutes to get to the courthouse. I was told that it would be another 30 to 35 minutes before someone could get here. I then asked "are you certain that you will be able to get there by 5:00 pm?" I was told "no" I am not certain but we will give it our best try. I then said told them that I would never have called them if I knew they were not able to get this document to the court - - as the document I was filing with the court had to be filed the same day. I was told "we will give it a try but if we don't make it today we will try to make it tomorrow." AGAIN, if the document could have been delivered the next day, I would not have requested RUSH sevice. With that being said, I then requested to speak with a supervisor and I was told "oh everyone is in a meeting right now until about 4:00". So I requested that the supervisor call me back - - and as of the next day, today - - I have yet to receive a phone call from anyone at Courier Connection, nor did anyone come to pick up my package that was a rush. This morning, I called Courier Connection back and requested, AGAIN, to get the email address to the Atlanta Supervisor. I was put on hold three different times over 8 minutes only for the person on the other line to come back to the phone the 3rd time and say "she is unavailable." I said to him "I never asked to speak with her I just wanted her email address." He then said "well I was going to let you speak with her instead" - - he would not provide to me her email address. Needless to say, my Firm will never use Courier Connection again. However, on a positive note, After Courier Connection's failure, I called another courier service, Georgia Messenger, and they were at my office within 10 minutes of my call and successfully delivered my package to the Court. read more

My issue was finally resolved with this company refunding my money so I don't have to deal with them anymore. The manager I spoke to the second time around, Muhhalah (???), was really nice, actually listened to me, and worked to correct the situation. I still would not use this service or recommend it to anyone because of my first experience. read more

Do not use them for courier services and never go to work as an "independent contractor" for them. I worked as an independent contractor and was told that drivers were making 800+ per week. That was an outright lie. Even drivers that drove over 150 miles per day barely brought home $400 a week then had to cover the gas and other expenses that they incurred while kingmaker deliveries for this company. You get paid every week but more often then not your pay would be short because the employees at the home office are incompetent. Once you realize the problem they decide that they will get the money owed to you within two weeks. That doesn't help you pay your bills. You rack up so many miles but have to completely cover all of your own expenses, pay your own taxes, and be shorted on pay that is rightfully yours. They also use an outside bogus company that charges 28 per week to process your direct deposit, yet they only answer to Courier Connection and not you when you question why extra money was removed from your direct deposit. When you place an order with them, you are actually placing an order with dispatchers who don't care and input the wrong information. Even if you are transporting a stat run of blood for the american red cross, they usually still want you to stop and pick up another run, regardless of the time that it takes away from the stat run. When you question them they say "Oh just tell the client that there was an accident or that you were stuck in traffic". They also take over 50% of every ticket price and give the remainder to the contractor who is handling your merchandise. They actively make you carry bio-hazard material that is harmful without you ever receiving any training. They do not really care about anybody who works for them and to them you are expendable anyway. They began taking out an additional $40 per check each week with no prior authorization. They claimed that it was for the business radios, which they will later right off on their tax forms at the end of the year. This is the most shady business I have ever dealt with and several fraudulent activities transpire, without supervision, under this companies name. Steer clear read more

I worked for this company briefly and one of the worst companies on the planet. They rip off drivers, customers and their own employees. I would not resend them at all. read more

I really am not the review writing type. I've got too much on my plate HOWEVER, I have to say, DO NOT WORK FOR THIS COMPANY!!! OR YOUR SPOUSE!!! I myself am not the employee, but my spouse is. I'm just thankful he at least has a job rather than none. BUT still.... really doesn't pay nothing even if you're working all day-literally! A 8 hour shift can become 10-13 hours because of drive time to & from wherever you are.... & doesn't cover the mileage to the pickup location & from drop off location on the way home, even if you're 2 hours away from home! So Why is this company 2 stars? 1. it's simply not worth the pay! 2. they don't pay a salary, therefore it varies from little pay to ... well, little pay. & again it's not worth it! 3. TOO MUCH WEAR & TEAR ON THE CAR, that you pay out of your own pocket = not worth it! 4) you basically end up working just to pay for weekly gas & some lunch money, & still not enough! 5) regardless of having 50% of the package as the courier, it doesn't cover bills! = not worth it, driving around, sitting in your car allllll day driving & hardly having time to have break to eat, unless you so happen to catch one between your deliveries. I'm sure you can let the dispatchers know you need to take a lunch break, but you may pass up a delivery that can help you pay for lunch and gas on the way home. YOU REALLY HAVE TO HUSTLE, HUSTLE, HUSTLE! Not only are you working yourself to exhaustion and possibly death, but your car engine is paying for it!!! Last but not least, you have to lease/rent the GPS company phone $30 or $50/month! That is something they should lend you instead of you paying them! Sorry, I'm venting & running on but i'm warning those whom are interested in working in the courier business, (I guess you can tell I don't like this company at all, to a point I almost despise them. my husband comes home over exhausted after being gone all day & only bringing home 1/3 of the bacon, thankfully my job can keep us above water, even it being just part time & amongst other priorities)... though you make your own hours/flexible but you won't be making much, it's simply not worth it especially if they don't pay salary!!! I just don't like the unfairness of how your working your ass off & really have nothing to show for to barely pay utilities & groceries! You will not be able to make a living working for courier companies such as this. Unless you're getting an hourly pay. I believe this company does offer an hourly pay only to drivers using the company vehicle... but how many positions is that???!!! Most of their drivers use their own car! I hear they even sleep in their car overnight because they're working so much. I suppose If your career options are limited & you have no other choice, better something than nothing right? I just think its' very sad that this company portrays themselves as fair, but really- it's not that fair. I don't know what the state policy is on salary, but this definitely should be illegal! I don't think such companies are considerate enough to the drivers as to how physically demanding/exhausting it is even if you're just sitting and driving. But it takes a toll on your body & mind, mentally thinking while driving and being careful at all times. So much risks on the road, especially during the whole workday! They don't pay you enough to cover insurance costs, that you would have to increase the coverage & premium! read more