Terrie answered the first time I called and was very pleasant and helpful over the phone. I explained I didn't need a storage unit for very long and she was able to pro rate a unit for just a couple days. I called a week or two in advanced of my move because I absolutely needed something set up as I was on a strict timeline. She gave me my unit number, and set up a gate code for me and I sent her payment. The day she told me I was good to move into the unit, I rent my uhual and arrange for a friend to help me move my things. We show up to my unit and find a lock already on it. I attempted to call Terrie twice with no luck, left a voicemail. Since I already paid for a unit and mine was already taken, I threw my stuff into an empty unit, and called Terrie one more time to inform her of the new unit I left my stuff in via voicemail.
One week goes by and Terrie finally calls me back. At this point my stuff is already out of the unit. Terrie goes on to say we need to go over a couple things and also goes on to ask when I want to give my two weeks notice. I had to remind Terrie that when I first reserved my unit I also gave her the two weeks notice. I had to explain several times that MY unit she assigned me was already in use, and she never acknowledged she received any of my voicemails. To my surprise she actually apologized and said she had some things going on and was out of town. While I understand life happens and everyone has their own stuff going on this is still a business and not receiving a call back for a whole week is pretty unacceptable. If there had been no open units I would have been completely out of luck. read more
