If you want horrible customer service and a shoddy job, then these are your guys. We received a flyer in the mail and started using them in July, after our reliable old lawn care service moved out of the area.
They don't properly edge or blow the hard scapes off, and do a half assed job in general. That aside, I've never experienced such rude and off putting customer service in any of our other home care services. It was honestly shocking.
When I first noticed the steps hadn't been blown off, I sent a nice text message asking for that to be performed next time. I received a message back from Hunter stating "he wasn't sure what I was looking at, but he blew the steps off" now even if that was the case, this response was not necessary. However, it should have been an indication of the continued frustration with the service, and rude customer service.
I felt like I was walking on eggshells if I wanted to ask if they could switch a day, or was dissatisfied with the job they did and wanted to talk about it. Every time Hunter would tell me he was "very busy" and made us feel like he was doing us a favor, coming out at all. I was trying to cultivate a friendly, long term relationship like we had with our last service. They make that impossible. For $160 a month, it's not a charity service, and I shouldn't have to stress about asking a question.
The end was me meekly requesting he come out prior to our aeration to mow, as it would be 3 weeks before another mow could occur (and we had already paid for the month) giving a weeks notice. I received another rude, snarky message that they are extremely busy with other customers and there was no way they could come out to mow. There are many other lawn services out there who have some care and friendliness, and I wish we didn't have to go through this frustration and hope no one else does either. Keep on looking past Countryside Landscaping if you'd like a decent lawn and to be treated with respect. read more