Recently took my car to have my winter tires switched to summer tires. The price charged was more than dealership rate, but I like supporting small businesses and have had good service there in the past. When I went to store my winter tires, I opened the bags to discover my nearly-new Michelin X-Ice winter tires had been switched for cheap, low quality ones. I have called them twice, suggesting maybe it was an honest mistake but I really need my good tires back. They have done nothing to fix the situation. They refuse to return my expensive tires and refuse to admit wrongdoing, even though I have the invoice for the Michelins. I used to like supporting small local shops like this, but this has cured me. I will go to large businesses with systems in place for accountability and mechanisms for recourse. I feel ripped off, taken advantage of, and am feeling strongly that I was targeted because he thought I wouldn't notice. read more