The Hearth Doctor had one job: install a fireplace. They failed at every turn…read more
They claim they went "above and beyond." The photos show otherwise.
We've owned and renovated three homes, and this was by far the worst experience we've ever had with any company. We hired Hearth Doctor to install a Renaissance 600 fireplace--a pricey, complex unit--and they botched it from start to finish.
Safety ignored: They skipped a required radiation shield and told me to stuff insulation against the chimney pipe--an outright fire hazard. Only after I contacted the manufacturer did they reluctantly fix it, which meant removing a chimney already mounted two stories up.
Timeline blown: A 2-day job dragged into 3.5 months, with constant delays and misinformation to my contractor.
Poor workmanship: They mis-measured, forced rebuilds, denied necessary vents (later confirmed essential by the manufacturer), installed the unit with a broken door, then crudely bent the keyhole instead of replacing it. Finally, the fireplace was left visibly off-level, making finishing work nearly impossible.
No accountability: Across six visits between June and September, I never received an apology. When I asked for a discount, they brushed me off, insisting they'd provided a "safe, functional, professional installation" that went "above and beyond"
If this is their idea of "above and beyond," I shudder to think what "average" looks like.
Bottom line: unsafe, sloppy, unprofessional. Save yourself the grief--do not hire this company.
