I recently purchased a Bronco Outer Banks from Car Source Auto this past Saturday. Overall, the…read moreexperience was mixed. My salesman, Hunter, was not overly pushy, which I appreciated. All of the staff I interacted with were polite and professional, and that made the process more comfortable. However, I do have several complaints. Before driving all the way from Virginia to Ohio, we agreed on an out-the-door price of $35,000. When I arrived, I was told the price had been increased by $500, and there was very little willingness to negotiate after the fact. That was frustrating, especially after making such a long trip based on a prior agreement. The vehicle itself was also disappointing at delivery. The Bronco was very dirty, had only about 10% oil life remaining, and was given to me with almost no gas in the tank. It also needs the window wipers replaced. When I brought this up, Hunter said he would provide a gas card, but I was only given $12, even though it takes roughly $60 to fill the tank. The listing said it had 55,000 thousand miles but when I arrived it has 57,500 thousand. While I'm happy with the Bronco itself and the staff was friendly, the pricing change, lack of vehicle prep, and minimal effort to make things right took away from what should have been an exciting purchase experience.

Our salesman was Will Dudley he was so nice and helpful. He did what we wanted him to do. It was…read morejust a good experience and they don't ride along when you test drive a car. I am very happy with the purchase.

When you think or hear of Don Wood dealerships, you should run for the hills! DO NOT PROCEED WITH…read moreANYTHING WITH THESE DEALERSHIPS. If you do, be prepared to be swindled and ripped off. We were told for a used vehicle that it was in great condition and was good to go. LIARS! Broken, not just leaking, but BROKEN brake lines. The vehicle wasn't even drivable when sold. And what's more?? When we got under the vehicle to have a little look-see....there's a tow strap holding parts of the truck together! Don Wood wiped their hands and said the vehicle was sold as is and that we didn't ask the right questions....even though we did....and had the gall to ask if we recorded the conversations. Just a completely despicable and shady way to do business. I can go on. They didn't bother to leave us any gas in the vehicle or fill us up after the purchase. Windshield has a huge crack all the way across, which wasn't even shown in any of the images.

I've bought 3 Rams in a row from Nick Jordan and Tanner ... every-time I go we have a great time…read moreand they make it real easy for me to say yes ... looking for a vehicle go see Nick tell him Reid sent you and you'll get VIP service all the way!!!

Purchased my new car from Greg Sharpin and I would highly recommend this business! Greg was great…read moreto deal with and he even drove the car home to allow me to test drive it, since I live so close and had difficulty getting to their lot because of my work schedule. There was a very minor issue with the car and Greg said if I purchased it he would take care of the issue. So, just as he promised he called me to have the car fixed and took it in. A couple days later I got it back, all issues are resolved and now, three weeks later I am still having ZERO issues with the car! Greg was honest and has integrity, I would recommend this business to anyone looking for their next used vehicle, and I will be back for my next ride! (My experience at other used car lots doesn't even compare to the great service I received from Greg) Thanks Greg!!

This is my 2nd car I've gotten from Greg, I guarantee every time you see this man your leaving in a…read morebetter car than before. This man makes it happen for you! Don't listen to the bad reviews, they're about someone that doesn't even work there! Honest car salesman and that's hard to find!

First time customer but I plan to return. Great service at a very competitive price. Gave new life…read moreto my old Honda that has 256K miles on it. I limped it into their shop thinking it was the transmission but all it needed was the front CV axles replaced. Although it took a few days to get to it (I did not have an appointment) when they did it was repaired in a matter of hours.

Took my vehicle in for a major oil leak. Was told it was the valley pan gasket, valve cover gasket,…read moreoil cooler line, and oil pan gasket. Due to the extent of the oil leak I asked if the rear main seal was leaking. I was told no that it was the only items listed above. Approved the repairs and picked up the vehicle. Was told they had to power wash the underneath due to the amount of oil that had been leaking. So not to be alarmed if I saw some drips for awhile. Drove the vehicle less than 50 miles and the leak was just as bad as it always was had to put 2.5 quarts of oil in. Took back to Dart was then told it was the rear main seal. This was definitely misdiagnosed the first time. They then wanted another $1000 to do the rear main seal. Per the owner Dave after doing the other repairs it added more oil pressure causing the rear main seal to go out. Oil pressure was never an issue and carries the same oil pressure before and after repairs. At this point I'm not convinced they even replaced the gaskets they said they replaced. As I can't tell any difference with the oil leak. Definitely would not recommend this shop.

This shop got me in and assessed my vehicle's warning light so quickly. During that assessment…read moreservice I decided to get my oil changed because their prices were reasonable. Also, the customer service was great as both gentleman in the office were kind and informative of what to do the next time I encounter warning lights and let me know what repairs on my vehicle could wait for a bit. Fair prices. Nice staff. Not a bad wait time on vehicle. One thing to note there's not really a waiting area at this shop but the location is only a 8 min walk from a great coffee shop and the library where you can spend time until your vehicle is finished. I would highly recommend coming here to get your vehicle inspected and worked on.

Update: the owner Mike contacted me and looked into the situation. He stated that the mechanic who…read moredid the work on my vehicle no longer works for him and Mike is refunding me the cost of having to put the second set of pads on as well as the entire cost of the caliper that never should have been put on the car in the first place. I find it ironic that the owner Mike states in his history blurb that he started the shop because he was tired of seeing people get ripped off, well that's exactly how I feel, ripped off by Sanderson Automotive. I thought we were doing a good thing by trying to support a local mechanics shop when my Focus, that I had been taking to Ricart for service for years needed new brake rotors and pads. I will say that Sanderson got us in quickly, but then also found that we needed a new battery and they stated that the lug nuts on the wheels were swollen and needed replaced, so that's also a lie when they state that they don't "find" things that need replaced on your car, they do. So this was a $986 bill. The very next day when I was driving to work the car was making a horrible scraping noise, as if i were dragging a sheet of metal behind the car. So I called them and they did get me in the same day to look at the car. By the time I had left work early to get this issue looked at the car had stopped making the noise, so naturally they didn't find anything. Next, a few weeks later the car started making a horrible rattling noise every time I went over the smallest bump. So once again I have to take my car back to them and they said this time that it was the brake caliper over retracting and causing it to rattle. The noise definitely came from the rear passenger side, and when they diagnosed the problem they asked if i wanted to have both calipers replaced. I said no because it was already going to be $371, and why would I replace something that wasn't broke? Sure enough within two days of having the caliper replaced the same exact noise was coming from the driver side of the car. At this point this all seems far too coincidental, the manager, Josh, that I had been dealing with the entire time, stated that there was no harm in driving with the car like this as it was not a safety issue. So by this point I'm tried of having my car into their shop, so I just let it go for a while. We finally decide it's time to have the issue taken care of so we take the car back to Ricart, at this point I don't trust Sanderson. I explained to Ricart what they had previously done to the car and after their inspection they called and said that there was nothing wrong with the brake caliper, and that whoever had installed my brake pads last time forgot to put the anti-rattle clips on the pads. Sure enough two days later and not a single rattling noise. So at this point I have had brake pads installed on the car twice in six months and a caliper replaced for no reason and I'm out $679 and hours of my time because of Sanderson's incompetence. Also, we were contacted by the owner, Mike, via text a few months ago about how our experience was and we mentioned that it was not good and we have received no response. As of writing this we also called and left a voicemail asking for them to call us and explain why they didn't installed the clips and then missed it a second time when I went back and they decided to charge us for a caliper. It has been two days with no response. In summary, Sanderson's will be happy to take your money, charge you for things you don't need and never call you back. Save yourself they hassle and don't patronize them.

Called in, Don had me drop my vehicle off at my convenience…read more Dropped off at 5pm 3D Automotive called at 9:30 am the next morning with a diagnosis! Mechanical diagnosis came out to $35 Nissan wanted to charge me $160 for a diagnostic. The repair was done same day. Very professional company. Very grateful.

Simply outstanding. Don and his team have always don a great job at fair prices. He has fixed all…read moredifferent kinds of issues with several of my cars, older and newer. I have been a customer of his for years. Kind, professional and polite service.