I've been renting from them for five years now (every time I've visited Montréal) and I've always…read morebeen very happy with their service and quality. Can't say enough good things about these guys.

I rented quite a bit of cars from different companies, but this Avis location is very special. It's…read morevery conveniently located and if you take a car for a few days and stay in area you can use hotel 10 parking (unofficially, but you will get a gate code from Avis) The most important thing is the proprietor of this place. Shabab is incredibly helpful and awesome person. Over time helped me to get very good deals on upgrades and called me when I forgot to top up the tank instead of charging me 3$ per liter. A+

always stellar service Patrick's team always goes above and…read morebeyond car rentals are always tailored to your needs thank tou guys

Worst experience. We called for our 9:30 pre-reserved pick up as soon as they opened at 7:30 am,…read moreper the national reservation agent instructions. The person at this branch said it was too early to request the pick up, and to call back 30 minutes beforehand. I started calling at 9 a.m. and could never get through to anyone. I would be on hold until I was disconnected for being on hold for too long. After this happened a couple times I called the national number. I was put on hold while they tried to reach the local branch, only for a new agent to come on and for me to start the process all over. The national agent couldn't get through to the office either, and said they would leave a message on their system for the local branch to call us back. As you can probably guess, they never called us back. We needed this car to leave on a day trip out of town and now, four days later, we have still not received a call back! We luckily had no faith and booked the car with another company. Had we waited, our entire day would have been ruined. As it is, we were greatly delayed! I worked in Enterprise briefly and I can tell you that reserving a car means nothing. I understand that they can get busy, but not being reachable Whatsoever, even by the national company, is absurd. I've never had a problem with Enterprise in the United States, but I've heard horror stories about how they operate in Montreal after comparing notes.

My favorite! by far Amazing, friendly team and service…read moreReally don't understand this low rating on Yelp I recommend wholeheartedly See you guys soon

Seriously incredible people. I had always dealt with Budget/Avis because of corporate or…read moreinstitutional rates. So not sure if this is the typical Enteprise treatment. But everything was 5 stars. These guys gave me a free upgrade to exactly the car I wanted. They were easy but professional on the check in and check out. They really treated me like a good host would treat a guest. I can't recommend enough.

My first time renting a car in Montreal. The last time i was here in town, i did not rent a car…read more Because i was only here for a few days. I love the selection of crs they had available. The car i picked suited me right. They have legitimate staff and cars here. and i like them.

This place is a complete joke. Do not get car from this location, as they do not have any cars…read more Waited two hours so far and still no car. National rep has gone home for the day. Only one guy working and just keep on giving us excuses after excuses.

Pros : - Cheaper than other car rental agencies…read more- Staff can be arranging when you want to change the car - Booking without credit card Cons : - VERY old (used) cars : usually over 200 000 km ! - Manual transmission can be hard to handle - No car insurance included in the price as displayed when booking online (add 20$/day if not included in the credit card insurance) - Not sure if technical maintenance is operated on the cars... Conclusion : - OK for 1 or 2 days if you drive around in Montreal, but don't go with this auto rental agency if you want to drive outside the city !

I had a terrible experience with this company. The first time they gave me a car with 200000 Km and…read morewith AC broken, the car was not safe and well maintained at all. The second time, they gave me a minivan (a Kia Rondo of 2007 with 100000 km). On top of being an old car, it had the engine alert sign on (they said it was for Tyre pressure) and an alert message to change oil. These signs were permanently ACTIVE, so that I could not be notified if anything else went wrong. Also, After one day of travel we noticed a piece of plastic in the front of the car that was loose. This piece was covering the steering pipe. We went to a garage (we had to travel a lot to reach one) and they found out that the pipe was completely broken. This was a known issue and only a temporary fixing was applied by the owner: the car they gave us was seriously damaged and we lost one day of rental (and one day of vacation) to go to the garage and have it fixed. This is unacceptable for a company on the market, our safety was at risk and this is unacceptable.

La peor experiencia con una compañia de alquiler. teniamos…read morereserva pagada. Tardaron una hora para entregarnos el coche. Un toyota corola antiguo, muy bajo, sucio, con mal olor. Sin gps, sin posibilidad de usar el celular. Los retrovisores muy malos. Un desastre de coche y un desastre la solucion que nos daban: NINGUNA. Solo esperamos poder llegar a destino con este coche viejo.

DO NOT RENT FROM THIS COMPANY. I don't write reviews, so use this as a good guide. I rented from…read morethis company, specifically this location in October 2022. I reached out to corporate about this issue and was ignored, so I want to warn any future customers. When I rented the managers special which should have been a small car, I was given a grand caravan. Not a big deal at the time, but then while on a day trip to Vermont, USA, my tire randomly blew up at 11;20pm! There was no spare tire, or even a donut tire. And to make it worse, even if there was a spare tire, there was no jack to be able to change the tire. After now dealing with that in the dense forest of Vermont, on the interstate highway, when I called the road side assistance, the worker was very unprofessional. They told me to call an uber or taxi.. but I'm on the side of the road, which doesn't give an exact address to be picked up at, so I was left stranded. I was told by the emergency road side assistance worker that "If I don't get to the airport location before midnight, I would be screwed" in terms of getting back to Canada that night. I was advised to call a ride, however that would happen since I was on the side of a highway and have no pickup location, and leave the vehicle on the side of the road for when the tow truck gets it. I asked very kindly if the rental location at the airport could stay open for a few minutes past midnight to give me time to get there, and was told no, and that I would have to rush there. After arriving at the airport location (driving on the rim of the flat tire, since I needed to get there and no ride share company, taxi or uber, would get me), the worker was incredibly rude, and even began to deny me a new rental because I was going to Canada, even though on the phone I was told a new rental would be ready for me at the Burlington Vermont airport location. After a few minutes of begging the counter worker to give me a rental to get home, he finally did, but it took a lot of convincing. Now with the new rental, I go to return it to the original rental location (Montreal Decarie location), they told me to bring my rental to the airport location. I at the time had a full tank for the proper drop off location, but now I was told to go to another location, which I had no time to fill the little bit of fuel used to get there, and was charged $25 in fuel charges. I tried reaching out to corporate, but was basically told I would be given no help. Quiet sad such a big company would treat there customers like this when they have issues with their products, and offer little to no help. Sad.

Priceline had this at 4 stars. Reviews on Priceline said the wait was usually 15 minutes or less…read more This was favorable compared to the other companies that were 2 and 3 star for wait time. There were 3 agents working for both avis and budget customers. The line had at least 25 customers deep the whole time I was there. Over an hour to get to agent only to find that the cars were not cleaned yet and would take another 30 minutes. Horrible way to start your trip. Enterprise, Alamo and thrifty line were much shorter. This is as much a review on the accuracy of priceline as well.

Rented here for the first time last Christmas and was very pleased. The manager, Tony, was very…read morefriendly and helpful, gave us a free upgrade to a small SUV. This location is very convenient for people staying downtown, as it is in the main train station and connected to the Metro and the underground city.