I've been renting from them for five years now (every time I've visited Montréal) and I've always…read morebeen very happy with their service and quality. Can't say enough good things about these guys.

I rented quite a bit of cars from different companies, but this Avis location is very special. It's…read morevery conveniently located and if you take a car for a few days and stay in area you can use hotel 10 parking (unofficially, but you will get a gate code from Avis) The most important thing is the proprietor of this place. Shabab is incredibly helpful and awesome person. Over time helped me to get very good deals on upgrades and called me when I forgot to top up the tank instead of charging me 3$ per liter. A+

always stellar service Patrick's team always goes above and…read morebeyond car rentals are always tailored to your needs thank tou guys

Worst experience. We called for our 9:30 pre-reserved pick up as soon as they opened at 7:30 am,…read moreper the national reservation agent instructions. The person at this branch said it was too early to request the pick up, and to call back 30 minutes beforehand. I started calling at 9 a.m. and could never get through to anyone. I would be on hold until I was disconnected for being on hold for too long. After this happened a couple times I called the national number. I was put on hold while they tried to reach the local branch, only for a new agent to come on and for me to start the process all over. The national agent couldn't get through to the office either, and said they would leave a message on their system for the local branch to call us back. As you can probably guess, they never called us back. We needed this car to leave on a day trip out of town and now, four days later, we have still not received a call back! We luckily had no faith and booked the car with another company. Had we waited, our entire day would have been ruined. As it is, we were greatly delayed! I worked in Enterprise briefly and I can tell you that reserving a car means nothing. I understand that they can get busy, but not being reachable Whatsoever, even by the national company, is absurd. I've never had a problem with Enterprise in the United States, but I've heard horror stories about how they operate in Montreal after comparing notes.

I would highly recommend this Avis location if you need to pick up a rental car in Mont Royal area…read more Opens at 7 am for early pick up so you can stay your day trip early. Service was fast, polite and efficient. The most important though the rental cars here are all clean and of the latest models. The only thing is there is no night drop off so I ended up have to wake up at 6 am again to drop off my rental after a late night.

Worst customer service I have ever received in general - not just car companies. We were given a…read morecar, and 1 hour into our trip got a "flat tire" - the tire ripped to shreds despite our driver not hitting anything. We were then told that Avis would pay us back to get a new tire (as we were too far from any Avis location), but one month has passed and we have not been refunded. Not only that, but there are somehow no records of all our phone calls and communications over the past month with any Avis employees, despite being in contact with them regarding the reimbursement! The staff during this entire ordeal have been completely and utterly unsympathetic, and even rude at times. The manager of the store at the Papineau location in particular did not care at all about helping us with our difficulties, and even yelled once over the phone. Needless to say, I will never be renting from Avis again. If you don't want to be short hundreds of dollars and have wasted hours of your life to a company that does not care about your opinion as a customer, I would think twice about renting Avis, too.

Very very very bad customer service. Like the Soup N*zi in Seinfeld…read more The worst part is there are reviews below of the same guy Karim Hamrouni treating other customers horribly from two years ago, acting like he is the only car rental place in a small town in Algeria or Pakistan so he has power over customers and can treat them like garbage. He's still there. I don't see how I could trust Enterprise again. I got a Mercedes with a bad shimmy from the location near the airport, for a long-term insurance rental. When I got home, I called, they said they didn't have any cars they could give me, but I could exchange it at any location of Enterprise. I spoke with the Enterprise location nearest me, 1717 Berri, and explained I would like to exchange for a RAV-4, and they agreed. But when I arrived, the clerk told me that the "manager had decided" (against company rules) that they don't do exchanges, I would have to go back to the location that rented me the car, out at the airport. I reluctantly agreed, and left with the Mercedes with the shimmy. Calling the airport location, I'm informed they have no equivalent cars they could give me. Then I realized I could simply return the one with the shimmy and close that contract, then rent another car. I have up to $5000 to spend on any kind of transport while my car is being repaired. So I called back the 1717 Berri location, explained the above to a guy on the phone, who turned out to be the manager who behind the scenes had refused against company rules to exchange the car earlier. He kept getting the story wrong, saying I had already exchanged the car and now I want to exchange again? Even though he was the one who refused the exchange earlier. I said I'd be there at noon. He said he was busy then and asked me to come at 1:30 so he could have the time to "help me". When I got there, he was being passive-agressive, pretending to not be able to find my reservation, and saying "at the end of the day, we are trying to help you". Which he clearly was not so far. Walking towards the elevator to the car pickup area in the basement, he starts saying, so the car didn't have a shimmy when you got it, you've had it for a month and now you're saying you didn't cause the problem? Why did you wait a month? I had already discussed the situation with him at least four times: I had the Mercedes with the shimmy for one day. It is defective. I want to exchange for a RAV-4. So now he is making up false statements: the Mercedes didn't have a shimmy when I got it, and that I had had it for a month, saying again he was just trying to help me, when clearly he was not. At this point I am getting a bit annoyed and said, look, now you're making up false statements that are detrimental to me. I don't want to talk about this to you anymore, I just want to return the car and rent a new one. The guy snapped. He refused to get in the elevator, thrusting the Mercedes keys back at me, saying "I'll teach you how to talk to people". Take your keys back and leave. I'm not taking it back, and not renting you another one. Go away or I'll call security. I said to him, "I apologize". He snapped back, "There is no apology for that. I will teach you how to talk to people". I followed him back to the counter, and said, I think it's pretty clear I should deal with someone else. He said, "No, I am the manager, there is no one else, and I have decided. I am not taking your return and not renting you a car. Get away from my desk area, this is private property, do you want me to call security?". Then he said: and I don't care how you get out of the parking garage with your car. I'm not giving you a pass, you'll have to figure that out. I'll teach you how to talk to people! It turns out if you don't have a pass to get out, you have to pay the lost ticket rate, i.e. $22.50 daily parking rate or whatever it was. This guy is spitefully saying he knew he was causing me this problem. I went back down to the garage and the Mercedes with the shimmy and saw the key drop-off return box for Enterprise, so I took many pictures of the Mercedes inside and out, put the keys in the drop box with the gas and mileage and took a taxi home. The worst customer service I've experienced this millennium. Looking at other reviews, this guy has been pulling his Little Hitler power-trip act, treating customers like garbage to show he is superior to them, and causing serious problems with people's travel plans for over two years. But I would not choose to do business with Enterprise again knowing that Enterprise has been tolerating this guy treating customers like garbage and himself like a king who has total power, and he's still there. What kind of company would let that happen? P.S. Enterprise asked me to email them contact info and reservation numbers so they could address the issue, so I did... and they never replied. Low-quality operation all around. Not recommended.

Don't worry if you're late they'll be busy talking to each other while looking at your through the…read moreglass wall of their office. Once they acknowledge you go buy a cafe and a croissant as your car won't be ready and when you ask "is it ready" they will say "yes it is" but you can't go see it yet because they want it to be a surprise like Christmas morning. Do all Enterprise locations hate their customers? I don't know but I'm looking forward to being insulted, ignored, gaslit, and generally insulted in more because there are no other rental car companies. Oh, wait, there are! And I'll use them.

Earlier before the trip, we looked for rental cars for part of our trip, and because they were the…read morecheapest on Travelocity, we decided to give them a try than the usual American rental cars: Rental car - 5 stars - they gave us a brand new Subaru 4 wheel drive, that we may think of buying in the far future. However, although it looked cheap at $21 a day, adding another driver (although he only drove 4 hours out of the full 10 day rental) is $7.99 extra a day, plus basic insurance (in case ypur car is.scratched that your insurance doesn't cover) for another $8 a day, plus another $8 to rent a Garmin, which comes out to $50 a day. Thought it was cheap, but all the additional stuff makes it more than twice the initial amount. Overall, it was pretty reasonable because it was in cad, which turns out to be about only $40 usd a day. Not sure if other car rentals charge or include each item as here, but check-in and check out was easy, they spoke English and they were professional. It was also close to our hotel which made it easy to find.

This company is terrible…read more They've somehow charged me several hundred dollars for a car rental. I phoned several times, and after passing me around through different departments, they gave me the number of their head office so that they could address the problem directly, and the phone number isn't even in service! So I emailed their customer support, and still haven't gotten any answer. This is complete theft!

After dancing the night away in NYE's parties doing the Locomotion, my New Year festivities came to…read morea stop when I discovered I had lost my car keys. Yay! Doing the locomotion now are we? A quick Google search later, I found Autoplateau. They are located in the Sherbrooke metro station, when you take the left exit, right next to a little restaurant/chocolate shop. I had noticed the chocolate shop, but never the rental place! Go figure. They were so helpful, starting with the fact that they close at 5:45. In less than an hour after my phone reservation, I had myself some wheels! Location for 24 hours and 200kms, including insurance was 55$, payable by credit card. I have never been so happy to see a Corolla before.. Thanks guys!

Literally thieves. Charged my card TWICE citing some undocumented policy. Stay far FAR away from…read morethis place unless you enjoy getting surprised with hundreds of $$$ on your credit card long after the fact. The car itself clearly had not been serviced in a VERY long time. The belt was loose and it screeched and smelled like burning rubber the entire time. A deathtrap on wheels.

I have recently rented a car from Montreal for delivery at Los Angeles Airport for the period July…read more21st to July 26th , I prepaid the rentals in advance from Montreal. I took delivery of the car as scheduled , on July 23rd 2024 my stay in LA changed and I wanted to return and drop the car at Burbank Airport which is 30 miles from LAX , a half an hour drive but it was more convenient for me since my flight was very early on Friday July 26th. To my surprise, when I drove it to the return office at Burbank Airport I was advised that not only I will not be refunded for the days I am returning the days before schedule but I need to pay drop off fee of $ 300.00 plus penalty and taxes , approx $ 460.00 . Obviously I objected and try to contest but was told by the manager of the facility at Burbank that this what the computer is telling them to charge my card. I took the car back to the hotel and I called the +800 number and after waiting 55 mns listening to music , I was told the same thing. I find this to be close to extorsion and steeling, robbing of clients and need to be reported .

Ok, time to amend this review. Some things certainly stand: good cars, good location, friendly…read morestaff, good rates. Yes. But there's been something going haywire at Thrifty recently, and it's left a sour taste in my mouth. They've been understaffed consistently, sometimes the overworked staff is late (sucks if you have an 8am reservation and somewhere to be, doesn't it?), and they're constantly running back and forth between the garage and the rental desk, leaving the customers hanging. Most recently, I went in for a rental and noticed an extra $75 "pre-paid gas" charge on my total. I was told, "Thrifty is having a promotion, where the gas rate is really cheap. You don't have to fill up your tank, and you'll get $1.29/liter." The guy (Robin) didn't explain further than that, although I was skeptical and wanted more explanation. He answered, "Listen, I've got 50 more people coming in today. If they're all as worried as you it's going to take forever." Um, yes. Sorry, but you'll probably have to deal with 50 more people who smell a rat. That's what you get for automatically switching people's contracts without giving them a chance to decline. After signing the contract, I had second thoughts and wanted him to change it, but he'd already dashed off to the basement garage to read the odometer and gas gauge on someone else's car, and I was eager to get going on my trip, so I left. Turns out (as I sort of suspected), this gas deal only works if you bring your tank back on fumes, as they'll charge you for the whole tank if it's not full. So, I got the pleasure of running back out in the morning rainy rush hour to top up my tank before the car was late. Pffft. (BTW, there's an ESSO at St. Laurent and Sherbrooke, another at Papineau/Ontario, and a few other gas stations at Maisonneuve Est near Jacques-Cartier, if you find yourself downtown and need to tank up.) Dude, next time I say I want to decline the fuel option, you take the contract and you fix it to reflect the options I have requested, not what you think I might like. Doing otherwise is totes sketch. I'll still come here for cheap cars, but with less enthusiasm than before, for sure.

Priceline had this at 4 stars. Reviews on Priceline said the wait was usually 15 minutes or less…read more This was favorable compared to the other companies that were 2 and 3 star for wait time. There were 3 agents working for both avis and budget customers. The line had at least 25 customers deep the whole time I was there. Over an hour to get to agent only to find that the cars were not cleaned yet and would take another 30 minutes. Horrible way to start your trip. Enterprise, Alamo and thrifty line were much shorter. This is as much a review on the accuracy of priceline as well.

Rented here for the first time last Christmas and was very pleased. The manager, Tony, was very…read morefriendly and helpful, gave us a free upgrade to a small SUV. This location is very convenient for people staying downtown, as it is in the main train station and connected to the Metro and the underground city.