During my visit today, I started off by getting fuel at the Costco gas station. I noticed when I was standing in front of the machine in order to pay at the pump that their is a sign was posted over the regular fuel, stating "only premium fuel" available. It's a little piece of paper with big bold writing, which is laminated, obviously made by somebody with access to a computer, printer and laminator so the administrative office with managers is fair to assume. It does not say anywhere on the gas station pump that the pump is "out of order"! Which means if you want to get fuel, you're going to have to pay more for premium, which is fine. if you really need fuel. What is not fine is after I've closed up and started driving out I noticed the pump directly in front of me which is now finally cleared with no car parked at it fueling. The pump does not have the sign saying "premium fuel only". over the option for regular fuel. Which means I didn't need to pay for the premium fuel because regular fuel is available at this gas station. Now for anyone who has never been to a club members only gas station you don't get to pick what pump exactly you end up at, you only kinda get to pick which lane you're going to enter. You just get in line and randomly you'll end up at a pump if you wait long enough and you can't just pull out because there's cars ahead of you and you can't pull backwards because there's cars behind you waiting for you to finish up. What you're doing because they are also in a hurry to get fuel after you. now, the only reason you're even there is because you waited 15-20 minutes for that pump. now, of course I looked around for any employees that might be able to help me out with a question, but no one was at the gas station when I was there. So I parked my truck with it's very full gas tank filled with way too much money. By the way I pay $120 for my membership just to use this store. So I had inside I do my shopping. I'm headed for the door and I decided to stop by the membership desk that handles customer service to let them know about the situation. This guy working the desk sounded completely clueless hands up in the air, saying "bro I don't know". So I can see "oh ok he just works here" he did say " I hear them over the radio, kind of I know they got a situation going I think only one pump works". Which is clearly not true he only has to walk 20 feet from where he is to look out through the front entrance to see that. So randomly sprinkled on the gas pumps are signs telling you to pay more if you feel like it, when you don't have to and no one to tell you otherwise. "I got basically scammed out of an extra $40- $50" just like a lot of other people. I decided to call the administrative office and ask for a manager. He was trying to assure me that they are not trying to pull a fast one on anybody. It is their mistake for overlooking the situation and handling it poorly but that they were going to fix it. My reaction is "it's great that you're going to change the signs" to stop the problem but the point is people already lost the money buying the product they didn't need the individual manager does not benefit money wise but the store does from more product sold. I can't try to help myself by returning and exchanging the product. I did pay for exactly what I got. read more