Not all Costco's are created equal. Not my usual Costco, this one was older, smaller and worn a bit more than the shiny new one I frequent often. I found everything I wanted but the shelves and stock are abbreviated. The staff encounters were all terrific including the snack bar. Shshhh... The lines are shorter too read more

Costco - Wholesale Stores Near Me - Lake Elsinore, California

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This is my least favorite Costco that I have ever been to and considering I used to do traveling roadshows at these places for hair products that's pretty bad! YOUR TIME IS NOT VALUED UNLESS YOU'RE AN EXECUTIVE MEMBER HERE. I went to get gas and my membership was expired so that was annoying after having to wait. There should be something where if it's the one time thing that you can go inside or something. So I go inside and the guy at the door says wait you only have a gold star so you can't go in all the way only to membership. I'm like what do you mean? He's like you can't go shopping yet until 10 AM it's only 920. Which is fine because I needed to just get the gas but I also wanted to grab another product to see if they had a good pre-workout there. I get to the desk and the girl says she cannot help me because it's not 10 AM and she could only help executives. I'm like are you joking right now? I asked her we'll have to use the restroom as well our only executives allowed to do that. She said yes ma'am. I was like I need a manager. She said oh well I'll just go ahead and take care of it right now actually. I'm like no I need to talk to the manager either way. So mind you not only do I have to pee but my dog is in the car with the air-conditioning running in Lake Elsinore. Not exactly what I'm wanting to have happen the first thing in my morning! Then to be told that while I have time this morning that not only can I not get my membership renewed which means no gas from this location that I can't use the restroom or go and buy a quick item. What?! So since I'm only paying 65 a year instead of 135 I can't go in?! Or use the bathroom at least?! Like I can handle the rudeness of not allowing me to ShopRite then but to not use the restroom or renew my membership? Then I still can't use the restroom but I can renew my membership because they want my money. Got it! Holy shit you guys need to get it together this is the biggest WTF moment I have ever had at a reputable retailer before! This feels like family owned gone off the deep end kind of experience. Corporate will definitely be hearing about this. Can you imagine the lawsuit of not allowing somebody to use the restroom that has a fucking membership there?! Absolutely ridiculous. read more

I ordered 5 pepperoni pizzas at 10 am. for pickup at 12 noon. When my wife went to get them, she had to wait in a 45 minute line. What is the use of calling in ahead of time? You used to be able to pick up phone orders at the side window. Not any more. Last time I'm ordering pizza from the food court. read more

Small but great. Short gas lines, short lines but messy self check out cramped and unorganized or not clear line is. Staff is great and helpful. Food court is great except when its hot outside. Turkey sandwhich, hotdog combo and cookie affordable and yummy. New chicken strips so-so dipping sauce pretty good. Have a nice day! read more

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This review is only on their new chicken strips offered at the food court. We all know how great Costco hotdogs and pizza are. In my opinion they missed the mark on the chicken tenders. I'm not sure if they are baked or fried, but I can tell you they are dry. For $6.99 it's a large portion. read more

Costco - Wholesale Stores Near Me - Lake Elsinore, California

I had an amazing experience with the woman named Chrissy she helped with neck pain and I walked out pain free . I'm amazed . Thank you so much Chrissy !!! read more

Costco - Human touch ! I had help from Chrissy ! She was incredibly helpful and even helped with my neck pain ! Definitely recommend her ! - Wholesale Stores Near Me - Lake Elsinore, California

Pizza! I'm a huge fan of pizza lol That's probably not a surprise to anyone who follows my Yelp reviews. Not all pizza is equal though. Costco serves up some decent pizza. It's perfect for a social gathering with friends or family. Costco pizzas are huge! They feed a lot of people. That's great as far as the value. You get more for your buck here. Service is fine at this location. The pizza was good. We did find some bell pepper in the cheese pizza. Oh well. Not a big deal. Still a great value. Pizza was edible. read more

Costco - Cheese pizza - Wholesale Stores Near Me - Lake Elsinore, California

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Very disappointed with Costco's ice cream availability. Every time I go, the ice cream selection is either extremely limited or completely out of stock. It's frustrating to make a trip specifically expecting to purchase ice cream and leave without it. Costco should do a better job keeping popular ice cream products stocked and available for customers. There becoming Mcdonalds. read more

My favorite favorite FAVORITE store is Costco--yes, Costco. If you know, you know. I shop in bulk because I don't like shopping frequently, and for a busy person like myself, Costco makes it easy to stock up and stay stocked. One thing I absolutely love is how clean and organized Costco always is. And let's be real--you can walk in hungry and end up full thanks to the sample demos. Trying new products or food items on sale while you shop? Elite experience. I usually shop at the Costco Business Center, where I can grab my beef and beef bacon, along with my monthly fruits and veggies. Costco does an amazing job keeping their produce fresh and high quality, which matters when you're buying in bulk. The membership is 100% worth it, especially if you shop often. On top of groceries, you can take advantage of discounts on rental cars, vacations, and gas, which really adds up over time. Pro tip: I recommend shopping Sunday through Thursday. Fridays and Saturdays can be a lot--crowded getting in and out--but during the week it's much smoother. And let's not forget the food court. The pizza is amazing, hot, and ready if you order one or two boxes (maybe three--I'm not mad at it ). It's perfect for a quick grab-and-go. If you haven't tried Costco yet, what are you waiting for? Do yourself a favor and check it out. Once you do, you'll understand why so many of us are loyal for life. read more

Craig at the tire section of Costco is a goat at his job, helped me with my flat tire and with speed and precision. The prices are always reasonable here and they are the only tire shop that is open until 8:30 PM so Costco you win again read more

This Costco is not as crowded as the one in MoVal. Service was excellent specially with the lady that helped me sign a friend for a membership. Jeff however was rude, unprofessional, unhelpful and unfriendly. It was right when they opened and I was trying to go to the customer service dept. He rudely told me that I had to go to the entrance, navigate through the store and pass the cashier aisle only to get to the customer service which was by the entrance. It doesn't make sense but whatever. If he only was more friendly instead of using a tone I didn't appreciate, it would have been fine. On the other hand, John and Dan was friendly and professional thus the 4 star. Lots of parking on a weekday and store had a lot of goods to choose from. Pretty good prices as expected. read more

This was actually my first time shopping at this location, but hubby had been here a couple of times already. We decided to go on a Sunday afternoon around 5pm. I thought it would be a good time where there would be less people, but I was completely wrong. Despite that, we really had no problems finding parking. We had plans to go in for a few things, but of course that didn't happen. Things never go according to plans when it comes to Costco. We found everything we needed plus some extra stuff. Amazingly with the crowds of customers, the staff were pleasant and managed to keep displays, shelves, and aisles tidy. Our checkout process was a breeze and the customer service was good. They were all polite and friendly. I don't think I'd ever manage shopping here by myself. I'd prefer to have a shopping buddy with me every time. read more

The checkout lines were also very long, which made the process take much longer than expected. While I understand stores can get busy, the overall experience felt stressful and unorganized rather than enjoyable. I hope improvements can be made to customer service, product availability, and overall store flow for future visits. read more

Costco - Wholesale Stores Near Me - Lake Elsinore, California

Here's a firmer and more forceful version that keeps the message clear and professional enough for Yelp: Customer service at this location is absolutely unacceptable. If you don't enjoy working with customers or dislike your job, don't take it out on the people who are spending their money at your business. Karissa should not be working the register if she is going to have such a poor attitude. She was unfriendly, unprofessional, and appeared unable or unwilling to properly do her job. A basic level of courtesy and customer service should be expected, especially from a company like Costco. Costco needs to do better. After reading through other reviews, it's clear I'm not the only customer who has had a negative experience at this store. There seems to be a pattern of poor service, yet nothing appears to be changing. Customer feedback is being ignored, and that's disappointing for a company that claims to value its members. I expect better from Costco, and based on the number of similar complaints, many other customers do too. read more

The customer service counter is great! Isabelle has helped me twice and her patience and kindness is a rare quality in today's CS world. My mom who is 90 wanted to open a Costco card. Everything is done on your phone so it was a real challenge, with passwords, her phone cooperating and of course us all of us not getting too frustrated. Isabelle continued to work with us for quite a while with her lovely attitude, sweetness and a smile on her face. Making the whole experience so nice. She went above and beyond. We are so thankful to her and the rest of the staff helping and making our day a pleasant one. read more

It's a toss up for me between if I like this location more than the Temecula one. Proximity wise, it's not the most convenient location, plus the fact that the store is flipped compared to the Murrieta and Temecula locations threw me for a loop. Everyone who says the Murrieta location is huge is delusional because LE is definitely larger in size on top of having exponentially better, more helpful and friendly employees. I've never had a Costco employee just strike up a conversation, but Josie who was folding items in the women's clothing was very congenial and helpful as was Elida at customer service who took less than a minute to reset my husband's app login issue that Eric at the Murrieta location couldn't be bothered to help us with. Even the shoppers are more aware, less rude and pleasant at this location! read more

The food is good but this lady was really rude she works like in the sample section I was trying to reach to the sample in the back and she spoke to me in a rude tone I do not appreciate this service but other than that everybody is super nice! The food is ok read more

Your app is the worst. Try to look to see if Lake Elsinore carried an item. Got warehouses all around Lake Elsinore but not Lake Elsinore. So I am going to Ralph's or Vons instead. Overall I love Costco but not to go there for something specific read more

At Costco you definitely save $$ in the long run. I come here to save on Paper Towels, TP, Coffee Beans, Creamer, Avocados , Bread, etc. The 2 Dozen Roses @ $18.99 blows away Flower Shop prices except on Mother's Day & Valentines Day. Some items are Rarely stocked like Seaweed Salad @ $9.99. Such a deal, four times as much as you'd get at Vons or a grocery store. Sometimes when I've got the time I'll walk all the aisles to see stuff I've missed, and it's good exercise. read more

Costco - The Store as a Whole - Wholesale Stores Near Me - Lake Elsinore, California

Ginormous Costco! Shopped with the grandkids and there was something for EVERYONE...they had huge parking area...outside picnic area with your very affordable hotdogs and pizza!! Yum yum ....this location was GREAT! Staff is so nice and so helpful...very friendly at the entrance...yes they scan...no, no lines...I was a guest and no problem at all!!! read more

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Marylou was the worst cashier ever hope you don't get her as a cashier you might bother her at her job. I went in today and with how great they have made the experience to shop at that Costco you would think they would put effort into ensuring their cashiers provides the best customer service. read more

Costco - Wholesale Stores Near Me - Lake Elsinore, California

Went to buy my groceries today. Tried a sample of a strawberry chiffon cake and decided to buy a box. Once I was putting them in the car I noticed it was going to expire tomorrow 7/22/26. I went back to the return merchandise and Dan was soooo RUDE!! Horrible customer service, maybe they should teach him how to respond and maybe shouldn't be member facing. As a Costco member and pay my hard earning money to a corporation that some one doing a return have some basic skills in customer service. When I brought it to his attention that it's expiring tomorrow and asked if they had any fresher ones he rudely said, "I don't know what they have back there". I let it go and understood he's not in the back but still was rude. Then I kindly suggested, if there's more back there expiring maybe somone should know to pull them off the shelf. He looked at me and said "have a good day". Rude, no acknowledgement or concern for his members. I turned around laughed and said wow okayy. If anyone even read these, maybe think twice bringing up a concern for the expiration date cause they will disregard the concern for others. read more

There is a lack of customer service and courtesy at the outside food court. The guy gave me a hot dog that I saw was set to the side and not in the heated bin. He did not do that for the other customers in front of me or behind. The hot dog was dry and appeared old. read more

Sell me a tv, that stopped working after 2 years....and that's ok. Nothing you can do? Last time I come here. Assistant manager is a robot with no moral compass, I never return products, but the tv I purchased was a long term investment and it only lasted two years, and you are telling me their is absolutely nothing you can do? Ridiculous. I'll take my business elsewhere read more

The food court is ridiculous. We stand in a giant line waiting for a slice of pizza. They changed it from a whole pizza line to ONE singular line for anything you purchase. Get a clue Costco! I don't pay a membership fee to stand in a giant line for a single hotdog. Fix this! read more

Costco - Giant line for every person who orders ANY item. A single hotdog or 5 pizzas, everyone stands in one line. - Wholesale Stores Near Me - Lake Elsinore, California

My wife and I went to Costco to buy some appliances' and a mattress. Stephanie assisted us by showing us what Costco had to offer and suggested we also look at the website. We found exactly what we were looking for and spent a chunk of change. (as they say) My wife and i were both satisfied with our purchase and have Stephanie to thank for. read more

The food court at this location constantly does not have onions to go with the hotdogs. That may seem like a little thing, but it's everything when you're your dinner. There are onions in the picture so I consider this false advertising at the very least. read more

Have been customers of this Costco for five years now. Got two different memberships, one for personal use the other for my business. Have spent thousands of dollars here...Came in today for a quick personal grocery trip, (spent $200) grabbed the last pack of blackberries that was half empty. Got up to the register and asked the cashier whether I could get a discount since the pack was only half full, she proceeded to ask her supervisor. The supervisor first implied that I was wrong and this was not the last pack and that there was a pallet-full in the produce section. I assured him it was indeed the last one. He then radioed someone in the produce department and that person confirmed that there were no more blackberries, validating my statement. The cashier at the point looked up at the supervisor and asked again whether she would be able to discount the blackberries for me, the supervisor said no and that I either had to buy the half full pack at full price or they would just have to throw it out. I still bought the blackberries BUT, this is Extremely disappointing on the behalf of this Costco where I have been shopping for five years and spending an obscene amount of money. read more

Costco - Half full box of blackberries - Wholesale Stores Near Me - Lake Elsinore, California

The slice of pepperoni pizza is outstanding! It's like 2 pieces for $2.76 Just got myself a piece and so yummy! read more

Love this Costco everyone is always sooo helpful . Rob is amazing for customer service very kind and patient

I'm so disappointed in this Costco. If nothing else this store had some of the best produce around as well as a great selection of meats and fish. Sadly it appears this store has jumped into the growing list of other grocery stores that sell rotten produce, poorly trimmed and fatty meats along with almost everything else that's perishable. Last year at this time I was baking non stop with Costco's peaches and other stone fruits, their strawberries and of course their blueberries. The meat and fish department was my go to for high ticket meats. Now I am buying beef tenderloin and the high end meats that are loaded with fat and silver skin. The cost of meat has gone up and now they leave fat on that's included in their very high price. The peaches I bought recently are all rotten to the pits. Same with the nectarines, rot on the inside even though they are still firm on the outside. I threw away $40.00 worth of peaches and nectarines last night. Each piece of fruit looked great on the outside. I'm truly disgusted that Costco has jumped on the bandwagon that advertises high quality perishable foods and they are now out to make a profit off of already stressed and disappointed customers. I don't get it, how much money can these shareholders grab from people who are already struggling to afford groceries, how much money is enough to justify dishonesty and greed just because you can? I used to think at least there's Costco when I couldn't find any decent produce, decent fish and meats, and now they are a bad as everyone else. How do these big corporations justify stealing from their customers? Does it become easier over time to rip off your loyal customers that have supported you for many years? I don't get it and I don't think I'm the only one who thinks this way. Shame on you Costco. Big shame. read more

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Nina, was very rude and unprofessional, could work on her people skills. Other then that its a great place just Nina. One star for Nina a 4 for the store. read more

I believe.... Costco brings out the worse in people. Whether it's being bumped into by folks running a race with their cart, or the demolition derby in the parking lot for a space, or the jockeying for a better position at the gas pump. Civility aside, we've been huge fans for over twenty years, in five different states. Their only competitor, is the east coast's BJs Warehouse. Costco is famous for their 17% markup over cost. So, it's somewhat of a no-brainer to join. read more

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Lisa N is incredibly rude at the registers snickers and snarks smart comments talking about "you need to load everything on the the cart it's just like a regular grocery store " when the only thing on my cart was 40 pk water bottles and big boxes of drinks they always scan on the cart with out a problem she kept saying other stuff under her breath the entire time and snatched my Costco membership from my hand and kept it through out the entire transaction. I've never had that happen they always scan it in my hand and the way she snatched it all hard. Some young guys where behind me and she complete changed her attitude and did not snatch their card just scanned it and was smiling . Just nasty behavior she should not be working the registers. Very disappointed I've never had such a negative experience with Costco. read more

Estella at the optical department in Lake Elsinore is truly a life saver! Estella has now helped me so many different times and ways with my frames that I have to directly give her credit to the near disappearance of my daily headaches. After visiting a handful of other Opthalmologist to try to "fix" the issue with my glasses, Estella not only listened to my complaints but she somehow understood what I was trying to convey. Estella truly is so incredibly intuitive in her help of customers. I am so happy with everything Estella has done for me. Highly, highly recommend her service. read more

Robert , Store Manager is HANDS-On I have watched him work the front door sign in people in walking new customers to the membership department and getting them signed up helping out he rolls up his sleeves for everything and everyone I give him a five star: Rating . This store is very clean, very professional ,very organized and everyone is so helpful and wanting to please you and make sure that you got the items you were looking for. Membership, Emmeline has been my favorite she is knowledgeable, quick, and friendly . The store isn't very crowded. You'll always find a close parking spot and friendly service. Dan in customer service goes over and beyond . Yesimina at the door always smiling and friendly . The staff outside - the guys out collecting the shopping cart in the parking lot, worked very hard and are always pleasant. Neil Manager in the front end very busy guy always walking fast and doing stuff but very pleasant when you do interact with him. Caree , manager full of energy and is always working hard . I like her . She handles business & With a smile . she values each member . Justin who is EVERYWHERE has the BEST PERSONALITY and can blend/work Anywhere . read more

Member since 2009 and today I felt compelled to say that Yoli and Eva are not very nice associates. Maybe they were tired, maybe it was because it was Sunday but man Yoli and Eva you sure know how to make one feel like they are bothersome. Other than that 5 stars but 1 star for Yoli and 1.5 for Eva. read more

Had a good experience till it was checkout time. Olivia M. Must of been having a bad day. Started tossing my stuff after scanning it. I still said thank you and she ignored me and turned around. Reached out to Costco about it and they have not returned my call. Terrible customer service. You don't treat someone like that especially when they pay a membership and spend hundreds of dollars read more

I was disappointed at "self check out" that wasn't self check out, the associate said she would scane everything for me, scanned the bottom, scanned the top, then said "YOU CAN scane what's in the seat" I did,paid, got a receipt and went to leave, door checker called for an audit from self check out, the girl pulled on the cart,which made me keep up, it turned out she didn't scane two different pizzas in the top bulk part of the cart, I felt uncomfortable, I asked "you said you scanned everything in the cart except the seat" she replied "no I didn't", "Why would you scane everything except 2 items in the cart"at this point she no longer wanted to talk about it. read more

I went with a friend who had a membership. We were trying to find dog food. First of all there is no signage in the store on the aisles. NONE!!! Only cryptic numbers. Ok, so then I asked 5 (five) different employees were the dog food is. They all just pointed in a vague general direction. All five of them. Then I called the administrative staff for directions. Even she kept telling me the back corner wall. Of course the pet food was toward the front of the store on a side wall. Far far away from were everyone was pointing. Super disappointed. Horrible customer experience. Most of the employees seemed angry. Only the lady on the phone was pleasant. Definite not a place of would ever pay to join. Horrible customer service. At Von's for example and employee will walk you to the product. Costco could learn a lot about customer service. read more

Costco - Hard to find dog food. - Wholesale Stores Near Me - Lake Elsinore, California