I've been on four Caribbean trips with Caribbean Travel Queen, and let me tell you -- she is…read moretop-notch! She makes sure every detail is covered, and when we arrive at these luxury resorts, the staff already knows what to expect. The vibes are always on point, the parties are unforgettable, and she partners with amazing people like myself, The Stacy Mitchell Experience, to bring it all together. Everywhere I go while hosting, I hear nothing but love and accolades for her work. She's simply the best. Do yourself a favor and book your next Caribbean vacation with Caribbean Travel Queen -- she's the bomb, y'all! -- The Stacy Mitchell Experience

Best birthday trip ever .... planning ny next one already for 2024 another trip around the world…read moreawesome she planned just what we asked

Booked a pick up and they never showed. Put me on hold 5 times during 1 conversation (but was…read morenever told I wasnt going to be acknowledged. And never an apology for leaving me sitting on the phone not talking to anyone. Very bad with everything I interacted with the them.

Amazing Service! The drivers always show up when they said they would. They are very friendly and…read moreget me where I need to go with no problems. I will continue to use this company in the future!

This gentleman had an extremely clean car, price is much better than any other outlets out there…read more Also very personable it does not take the longest route

Last minute reservation to Newark airport. EXCELLENT service and efficient trip to airport! Will…read moredefinitely use them again in the future!!

Parking and easy entrance is good here. It's the last/first stop to and from nyc Penn. Did take…read morelonger to get back than it was to get to nyc though.

I traveled this train late one night after coming back from an event in nyc and NJT needs to place…read morepolice at this location. It's so sketchy at night with illegals.

A lot of the negative reviews for Lakeland Bus Lines are from angry daily mass transit commuters…read morewho are using social media as an avenue to vent for a negative experience. I just wanted to say Lakeland Bus Lines handled shuttle services for our wedding day flawlessly. Pickup, dropoff, ride quality, bus quality, everything was absolutely perfect. If you are looking for a vendor for shuttle services, look no furtther than Lakeland Bus Lines. Big plus, if you get matched up with Bryan Mazzarisi. He is absolutely the nicest guy in the world and will answer any question you have. All in all, thank you SO much Lakeland & Bryan!

I want to share a serious pattern of behavior I experienced across three separate staff members…read moreduring several trips with this company: tour director Debbie Card, tour guide Lisa, and bus driver Sean. Debbie Card repeatedly crossed professional boundaries throughout multiple trips. She was condescending to me the entire time, closely monitoring my movements and narrating everything I did, when I simply wanted to be left alone. I was polite about it, but that only seemed to encourage more of the same behavior rather than less. On one trip, she put her hands on my shoulders and physically walked me through a dining room, forcing me to sit next to her and Sean, both of whom intimidated me with personal questions the entire time. When I tried to explain that I simply wanted to sit by myself and enjoy my own company, she became loud and obnoxious about it. She also made condescending remarks to my teenage daughter, criticizing her for wearing a jacket in the summer -- an inappropriate and unnecessary comment from an adult in her sixties toward a young teenager who was doing nothing wrong. Tour guide Lisa was reportedly cleaning up a coffee spill nearby -- I was reading my magazine and hadn't said a word or given any indication of an issue -- yet she put her hands all over my legs and shoulders, patting me condescendingly as though I had caused a problem or needed to be soothed. I had to tell her directly to take her hands off me. "I didn't even say anything," and yet she still treated me as if I had. She also had a pattern of insinuating I was causing problems where none existed -- for example, when I simply walked past a building, she commented, "Oh, you're trying to get in the building, are you?" as if I had done something suspicious. I later told her explicitly that she needed to be professional with me and limit our interactions to itinerary information only. Rather than respect that, she twisted the request and used it against me. From that point forward, she manufactured problems and turned the staff and other passengers against me, seemingly unable to tolerate a passenger who was simply calm and enjoying herself independently. Bus driver Sean added to this hostile environment. During the dining room incident, he was part of the intimidating personal questioning I was forced into. Separately, he commented on my appearance to other passengers, acted overly familiar as if he knew me personally, and gave me dirty, intimidating looks without provocation throughout the trip. I paid a single supplement specifically to travel independently within a group setting, and chose a group tour for the logistics and safety it's supposed to provide. Instead, I felt targeted, unsafe, and taken advantage of by the very staff meant to ensure a safe, respectful experience. I complained to the company directly, and absolutely nothing was done. Their response was essentially that if I didn't like the tour guides, I should go elsewhere -- no retraining, no accountability, no real acknowledgment of the pattern. I spent a significant amount of my own hard-earned money across several trips with this company to be treated this way, and they showed no interest in fixing it. This is not a one-off bad experience -- it's a pattern across three separate staff members and multiple trips that speaks to a much larger problem with how this company trains, manages, and holds its employees accountable. I would strongly caution anyone considering booking with them, especially if you value being treated with basic respect, safety, and independence.