I know you may think this crazy, but there's a Service Manager that you can ABSOLUTELY TRUST in honesty, integrity, work that he personally checks & is knowledgeable with decades of experience & is the kindest & most professional all at the same time! Cruz has been doing this for years & was recommended to me by my neighbor who owns two Cadillacs. I have talked to other people who are customers in the waiting room and around the dealership when getting work done on my car or routine maintenance done. Not one person has a negative thing to say and everyone is so grateful for the amazing work that Cruz does. I think he says it best himself in saying "I just try to do the right thing for everyone in the best way possible." So I highly recommend this place to go and grab a bag of popcorn that is fresh popped, have a cappuccino that is available for free, and experience the exceptional service of Costa Mesa Cadillac and Cruz in true, luxury Cadillac fashion! read more

Costa Mesa Cadillac - Pull up & ask for Cruz...the best & most honest in the business!! - Car Dealers Near Me - Costa Mesa, California

The GM, Arnold, and his team were extremely helpful and made the process so easy. We purchased a 2027 Lyriq with Brandon helping us out, and we couldn't be happier with the experience. We drive from Long Beach and just deal with this store because we trust them. This is the second vehicle we have bought here. My brother has also purchased an Escalade here for his wife and another vehicle from their GMC store under the same owner group. The car industry can be awful to deal with, so when you find a good situation, you have to lean in and shout it out. read more

We had our car ceramic detail here.....and omg we got a brand new car back....great service...thank you so much. Johann Garcia helped us with his good costumer service. We are so happy. Thank you so much we are driving home super please and happy!, read more

My husband and I worked with Michael M. He provided us with excellent service. Made our trade in process smooth and easy to accomplish. I would definitely recommend him for any vehicle needs. Brandon was also great at assisting us with the paperwork to finalize our deal. read more

Cruz is a Con Man.... Called in to get a quote on a 30K service for my car and service guy Cruz quoted me over $1,500!!!! Most suggest it is between $150 and $250. How do they let him do this without putting the dealership at risk for gouging?? read more

Elise is sales is AWESOME!! I had the best experience ever with her purchasing my Cadillac Escalade. Elise made it reality and with such an ease. Definitely recommending Costa Mesa Cadillac to family and friends. Thank you so much! read more

Jessica in the service department waa very helpful. She made sure my vehicle service waa done on time and it was clean. Highly recommend Jessica read more

Dropped my car off to get an oil change and another issue addressed. They had it one full day, came back the next day and they said they had not diagnosed the issue. I needed the car back that day and the service writer said they'd close out the ticket just for the oil change. I say cool, I'll be back in under an hour to pick the car up. I'm in the Uber on the way back to get it and I get a text telling me a much higher new total than just the oil change. Service writer says he didn't get a chance to tell the technician not to diagnose the other issue so he diagnosed it immediately after I left magically, though I told them exactly what the issue was when I brought it in and they charged me an extra almost 300 dollars. I will never use this dishonest dealership again and will be following up with regional managers. read more

I have now spent two days, talked to 4 different people about a used Jeep I'm trying to buy and cannot get an OTD price from them. They will not provide me a price over the phone and have had two different email conversations with people trying to get pricing details and no response at all. Terrible customer service for sure. read more

Paid $10,000.00 plus in repair/labor & my Cadillac was returned to me after a major oil leak repair and transmission replacement with the check engine light on still. That was the red flag. Sergio(Service Mgr.) said, "oh that's ok let me turn it off for you." My Cadillac ATS was not running right and I asked him to test drive with me -he did. We drove for 10-15 minutes and i pointed out the smell of burning oil still he said, "It's probably residual left over from the leak." My response was, "your mechanics did not clean it to make sure the leak is fully not back? How did he know?" Now not even 2 months later the same leak is back and apparent. Car smells still and I bought it back to fix per the warranty of the recent repair for the oil leak. I was told, "This is a different oil leak and we can give you a good price on the repair and we will give you a loaner you do not have to worry about renting another car." "This is not what I expect from Cadillac - this is why I bring my car to the dealer, you guys misdiagnosed the leak and you guys need to repair my leak please, it is the same leak ." was my response. He declined to even work something out with me. I also asked why his Master mechanic would have released my car in the first place with the check engine light on ? He did not have an answer. I asked for corporate number please to complain - "nobody knows it "I was told by Sergio and by Cruz. I will continue to address this issue as best I can and I am saddened because I love my Cadillac and was planning on buying a second one for my wife. This is not what Cadillac should represent and I hope I can get resolve. read more

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I had a terrible experience online when I reached our to simply get a price for a new Cadillac Vistiq. The sales person that provided the terrible level of service was Kamyar Amirsoleimani. He kept beating around the bush and didn't give a single price. Kept asking for me to come in to dealer. I asked if there was another sales person that can help with simply providing a price and was told that he had more important customers at the dealer than to deal with me. I've leased more than 10 cars so far from various different dealers and have never experienced such terrible service. It's a shame that this dealer employs such disrespectful and rude employees. read more

I recently took my truck to this dealership for a recall service, and I left feeling extremely disappointed and uncomfortable. When I arrived, the gentleman at the service desk treated me with a lack of respect and professionalism that I couldn't help but notice was different from how he interacted with other customers. Instead of being helpful or courteous, his tone was dismissive and his attitude made me feel like I wasn't welcome there. I came in simply to take care of a recall -- something that should be straightforward -- but I walked out feeling discriminated against and disrespected. No customer should ever be made to feel that way, regardless of who they are. I hope the dealership takes a serious look at how their staff treats people and makes changes so others don't have to experience the same thing. read more

This is a dealer ship past owners ripped many customers off lies / stealing products that insurance company of customer paid for .. It's still not resolved and redoing body work that was done wrong and never completed by mechanics ... It will all get exposed soon read more

Submitted $63,500 out-the-door offer through their website portal on a 2021 Escalade Platinum CPO (41k miles). Internet salesman Nicholas texted back inviting me to test drive, said "we can make it work - I've never lost a deal." I told him I'd be nearby anyway and would stop in with a check for $63,500 same day. He replied "great - what time tomorrow?" and "great, see you then." Donna (internet dept) texted the next morning to confirm the appointment - I confirmed 10:30. Showed up today: Nicholas suddenly out sick, Donna never came out of the office, a different salesman told me the texts not definitive and price is full $67k list + fees. Couldn't find the keys, then said battery was dead. Complete waste of my time and gas. Long-time Cadillac owner who has serviced here before. Will never return and will warn everyone I know. Avoid this dealership. can provide text thread if needed. read more

Sold us a car in March. Within a week didnt work. It was inoperable. They put us through alot of hoops to get them to repair car. It was purchased for $29K and within days needed$19K in damage. Last week got served with a $25M law suit for a car accident that car was involved prior to my ownership. A certified dealership sold a damaged vehicle. The prior owner was a 65 year old lady that was drunk and fled the scene of the accident. criminals working over there. They disclosed a small fender read more

Reached out about a Lyriq in stock. Got prompt reply and asked if they could confirm a couple of variable related to lease (incentives and money factor). I got a reply stating that they could not supply any numbers or confirm incentives unless the customer is in the store. I have leased no less than 6 vehicles through GMF and never had this experience before, always sent my qualifying docs, codes, etc. in ahead of time, because who in their right mind would want to spend more time at a car dealer. I replied that I would be coming with my family of 5 including 3 children under 5 from over an hour away, so if there was any way to confirm beforehand it would be appreciated. I was told the request was being sent on to a sales manager and I would hear back 'shortly'. Roughly 24 hours later I replied asking about any updates as I had never heard back, only to receive a reply that the vehicle had been sold. The only true reason that a dealer would not be transparent around numbers from the start is so they can lure you in, exhaust you, beat you down over aftermarket adds, and make more money off of you. Of course, as soon as I looked up their yelp, I see multiple reviews mentioning this lack of transparency and sketchy practices. AVOID at all costs. There is another dealer in Laguna and one in Tustin in addition to the others just a short drive away. read more

Customer Service was the most disrespectful I've ever encountered! Sales Manager told me to basically F off and they do not take outside financing! I had my loan and cash ready to purchase and because I would not accept his high interest loan terms he did not want to sell me the Vehicle I drove over 2hrs for. Will be reporting to the Better Business Bureau..... read more

They will lie to you in every aspect just to sell you a car, don't go to the Costa Mesa Branch, you will get more honest people at different branches. read more

Bait and switch waste of time and effort I show up for ass is Trx 2021 asking price 61,000 sit down and talk about it came out to 75,000 so I walked away FYI, with a blown transmission or differential truck doesn't run read more

Costa Mesa Cadillac - Bait and switch false advertisement - Car Dealers Near Me - Costa Mesa, California

I bring my Caddi here for service, and they do a good job, always take very good of me and my car.

DO NOT sell your car there, offered more when you contacted them, way less when you actually bring the car there, but still within range. However, when the contract stipulated the check will be presented to you within 4 business day (they do not count the mid-day you signed as the first day), had to ask for the check many times when able to pick up the check and got the check on 5th business day at closing. The check was supposed at reception waiting, when I was there, the receptionist had no idea, had to ask around for it. Not very respectful to the client. Almost had to present my demand letter to pay. Tricky to deal with. read more

Absolute waste of time go somewhere else. They had an Escalade posted on there website available. Drove 30 min tires to look at it. We get there the salesman doesn't even know where it is. He finds it and said oh we can't drive it or look inside because we don't have the keys for it. Why advertise a car if you're not available to see it or drive it. Total waste of time. Maybe change your practices to post a car after it's available to be driven and seen. read more

This review is strictly about the Service Team (not sales department) Go see Mark Anderson in svs! TRUST ME. You'll never want another service advisor. I had been a long time customer at Cadillac of Laguna Niguel as I live a couple of miles from that location, but in the past couple of years, the service department and overall dealership just has gone down hill... and I mean really down hill. The caring @ the Laguna location was gone, the penny pinching became tighter and it just lost the luster of what a Cadillac dealership/shop, one would expect. At the Laguna location, money and rules became first, we the customers, became last. So I decided to make the 25 min track to Costa Mesa Cadillac. I have had 7 Cadillacs, and never had I experienced service like I have at the Costa Mesa store. Mark Anderson in the Svs department is by far the most outstanding service person I have EVER dealt with. Goes above and beyond. Makes the long trips worth it, even for a simple oil change, I dont care, I am now officially locked in a Costa Mesa. *NOTE: When you do need a loaner, the Costa Mesa location DOES NOT have a maximum of 50 miles per day on their loaners/rentals. Laguna does, and it bothered me when I had meetings in LA or San Diego. One time Laguna needed my car for a week, and I had meetings all over. I asked them for some grace, and they replies 'NOPE, sorry'. Again, Ask for Mark Anderson when you need impeccable service. I mean it, the guy is just awesome. Thank you Mark, wish there were more like you sir. read more

This dealership is absolutely terrible from sale to service. I've bought 3 Cadillacs over the years and my last purchase was here for my Escalade. They sold "full coverage service packages" that were nothing more than extended warranties and blatantly lied about it only finding out when I took the car in for what I though should be a basic covered item (front blinker lamp not working and still not, after also misdiagnosing) that it wouldn't be covered. Leading me to contact them only to have their finance manager confirm these were nothing more than extended warranties which I explicitly asked NOT to have added to finance contract if so. They added over 17k worth of this BS pseudo "service contract coverage" causing me additional interest. Upon attempting to get it all resolved I got vague 1 line responses and basically blown off. I would personally recommend going to Mission Viejo, or any other Cadillac dealership over this one, they're terrible. I've already initiated action against them and will pursue this given their lack of absolute basic response. RATING: F read more

Very shady and discriminatory dealer. Called them to see if they had a CTV-5 Blackwing in stock, they said they did. We asked them if we could test drive the car to see if we liked it in comparison to a BMW M3 and they said we could. We drove 1.5 hours to get to the dealer and they told us we couldn't test drive the car unless they ran our credit first. How ridiculous is that! They very clearly profiled us and discriminated against us when we walked in. Sad part was that we were ready to buy the car that same day in CASH! Discriminatory clowns to say the least. I would avoid them at all costs. We drove away and took our business to a different Cadillac dealer. I suggest you do the same. This was definitely a sign of even worse things to come if we worked the deal out with them. Glad we didn't and you shouldn't either. Plenty of honest dealers to take your business to. This dealer gets an emphatic F - - - - - !!! read more

I went to the Official Cadillac Website buy online to lease a Cadillac from Costa Mesa Cadillac and was quote of $436 per month with tax (see photo). I contacted them to close the deal but they didn't honor the price and said it was a mistake, then requoted me for $803 with tax (see photo). I also contacted Penske Cadillac for the online quoted of $457 a month with tax (see photo), they said they will honor the online deal. I plan to file a complaint with Cadillac to aware them how Costa Mesa Cadillac using Cadillac consumer TRUSTED buy online website to CON customers. Costa Mesa Cadillac earn an F rating from BBB. (see photo). Up date 2/18/2025 Just got my XT6 from Calabasas Cadillac, up front pricing, no game, no add-on and much better price than Costa Mesa Cadillac. read more

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1 Star - Very Disappointing and Unprofessional Experience We had an extremely frustrating experience at GMC Costa Mesa. Two weeks ago, we visited to purchase a Hummer through our business and worked with a sales representative named Gilbert. Initially, we were told that my husband was approved personally, but they were having trouble getting the business financing finalized. That night, they pushed us to sign under my husband's name and "fix it later" with the business, something we were uncomfortable with, so we declined. The next day, we were told the business was denied, odd, but fine. We chose to hold off. Later, Gilbert reached out again to ask if we were still interested. We assumed the vehicle was still available and asked if there was room to adjust the monthly payment. Gilbert then claimed they never ran my husband's credit, which is simply not true. We saw the inquiry on his credit report. Despite us clearly saying not to run it again, Gilbert ran it a second time,five days later, without permission. Even more concerning: he texted us a photo of my husband's application saying the bank couldn't find him using his Social Security number, which is clearly inaccurate given the existing credit report. At this point, we asked to speak with a manager to get clarity and understand why his credit was run twice without authorization. No manager ever returned a single call. It's been complete radio silence. This dealership is disorganized, shady, and does not respect customer consent or communication. Be extremely cautious, especially when it comes to your credit. We will not be returning and do not recommend this dealership to anyone. read more

I am so disappointed in Coast Mesa Cadillac, purchased a certified 2021 XT5 Sport in the beginning of October 2024. The vehicle still had to go through recon, so I was going to pick it up the following Saturday. When I picked it up, it was still kinda of dirty in the inside, the detail job was pretty bad. After I left, noticed that there was a very long scratch on the passenger side (had to be in the right light to really see it), looked like someone had tried to buff it out, looks crappy, immediately texted my sales person pictures and let him know about it. His response was subpar. Few days later, received a message from someone in service wanting to know what they could do to to "make this correct", emailed the pictures, never heard back. I also emailed the GM the issues that I had, once again, never responded! Filled out the Cadillac survey, with exactly what happened, next day, received a generic email that you cannot reply to. Called the dealership to get the email of the person whose name was on the email, forwarded the email that I had sent to the GM, still no response! Communication within this dealership is beyond horrible! read more

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I recently had an outstanding experience at the Service Department in Costa Mesa Cadillac GMC. Brooke helped me during my visit, and she was an absolutely incredible service advisor! My XT5 unexpectedly needed TLC. Brooke greeted me with genuine kindness, explained everything clearly, and checked in with me throughout the process. Her calm, compassionate, transparent approach made a very stressful situation so much easier. Brooke's warmth and professionalism truly stood out. Everyone on the service team was also amazing in helping me safely get back on the road. My car was diagnosed quickly and the repairs were completed the same day. I was back on the road faster than I ever expected, and I felt completely taken care of from start to finish. Thank you to Brooke and the entire Costa Mesa Cadillac GMC service team. Your kindness, compassion, and efficiency turned a difficult moment into a beautifully positive experience. I will absolutely return for future service needs! read more

We purchased our car from the dealership and the sales gentleman was great- the manager bigger tall guy was also very nice. Buttt Absolute worst service department out there! The advisors there are so arrogant. Can't be bothered with even a simple good morning. My car was there for 2 days before they decided to call me & tell me they couldn't duplicate it the sound which idk how you couldn't but whatever. So pulled up my driveway footage and sent it over and got a nice response of- oh it's bc you park your car outside your brakes squeak.... We live in CA I will never go back there for anything... read more

Thank you for providing such outstanding service in helping me buy my car. Your expertise, patience, and attention to detail made the entire process smooth and enjoyable. From understanding my needs to guiding me through the options and handling the paperwork, you ensured that every step was stress-free. I truly appreciate your dedication to finding the perfect car for me and making the experience so positive. Your professionalism and support have left a lasting impression, and I'm grateful for all your help. One more time thank you Alex, Jeff and specially the manager Tom you guys are welcome to come to our business and we hope that we can do the service back to you guys. read more

Avoid this dealership and do not purchase a vehicle here, as they do not support their products. I bought a truck from them, and within just four days, it broke down. Now, after owning the vehicle for a month, I'm experiencing the same issue again, and they have not contacted me. Stay far away from this dealership. Save your money and look elsewhere. Do not engage with KAMRON; he will deceive you and is full of falsehoods. read more

Waste of time coming to this service department!!! Blows my mind that they don't have any loaner cars. Spent $100,000 on an Escalade and it needs service done and they don't offer you a loaner car when they need to keep your car. read more

Dropped into Costa Mesa Cadillac to check out the 2025 XT5's and was met right away by Luis Morales. Luis listened to my questions and then helped me throughout the entire process for the best match. If you are looking for a GMC or Cadillac, I would highly recommend you to go see Luis to hook you up. Mitch T read more

Leased a Cadillac Lyric Sport 2 in May 2025. The sales experience went great. Today I needed service as the car started hard breaking in the middle of rush hour traffic. One of the reasons I leased a premium car was due to the premium service, loaners, pick up, and so on. Today when I reached out, I am having issues getting the car in in a timely manner, and am now being told they no longer do loaner vehicles and I would be sent over to their enterprise partnership. This is honestly not what I signed up for and purchased. While i don't like the offerings being downgraded in such a short seven month widow. More importantly, the car is not safe to drive and i need to get it in asap and serviced asap. Single parent of a 1 year old and just can not be without the car. I have left multiple messages with the sales manager to see if there is any help they can offer. I am currently in very bad situation without a reliable car. While the sales experience may be good, the service will not. I would steer clear of any sort of purchase / lease with this dealership. read more

Made an appointment with Todd to have my wife's 2008 CTS serviced and a few added items. I asked if it was possible to have it done by noon (left it @ 7). He said he would try. I got a message at 11 telling me it was ready for pickup. All items requested and/or checked by service tech work completed to my wife's satisfaction. That's a chore in itself. THANX AGAIN. I will return! read more

It was a pleasure to work with Jose Martinez. He was honest and straightforward. Much appreciated.

Purchased a Buick Encore with an extended warranty. The service guy refused to help me unless I showed him a paper contract. Online shows an extended warranty with my GMC account. Run! Do not buy a car there. Thousand of extra dollars for a bogus extra warranty. I say Fraud with personal gain. read more

Costa Mesa Cadillac - Car Dealers Near Me - Costa Mesa, California

Dropped in without an appointment after 5 pm on a Monday for a battery check/replacement. My wife phoned ahead and spoke to Cindy, the receptionist. I had already made my way to the service drive and within seconds, Cindy had already contacted service writers Mark and Brooke, who were waiting for me and had arranged for a tech to handle the fix. Mark and Cindy were exemplary in their customer service and coordination/expediting of the vehicle repair when most dealers would have been dismissive this late in the day. Having been in the automotive dealer and OEM industry for over 40 years, I have high expectations. After having a less than stellar experience with Tustin Cadillac, I'll be returning to the Costa Mesa store. I look forward to continuing working with their excellent staff. read more

Sold my car and got a good deal. They beat CarMax too! Great experience working with this dealership. I worked specifically with Jose Martinez and he communicated with me effectively, let me know exactly why my offer was exactly what it was and kept me updated during the whole process. If you are looking to sell your car quickly and get a better deal than CarMax call Jose , he's your guy! read more