I wanted to get my tub re-glazed and the person that i dealt with was incredibly nice and answered all my questions.
I live in a co-op so there are certain procedures that must be followed before getting anything redone to the apt. I have to go through building management and file some paperwork, etc. The person who works for Cosmopolitan Interiors wanted to get AROUND that and said, "Oh-- i'll talk to your Super about it and get it taken care of." I told him that they were pretty strict on certain things and that I would deal with the paperwork, but he was very adamant about it... so i let him deal with it since he wanted to.
After he "talked to my Super," we set-up a Saturday and confirmed that my tub would get reglazed between the time of 10am-2pm. I wait all day for someone to come and no one shows.... no phone call at all...nothing. I call the employee up and leave a message and informing that i'm about to leave because it's approaching 2pm and no one is here.
The employee calls me back and goes, "Oh. I'm sorry, but my guy couldn't make it there. I can send someone else now." To make a long story short... I wait another hour and a half for a guy to come, but because this employee failed to communicate properly with my super... the worker was not allowed into my building to work on my bathtub.
I pretty much wasted an entire Saturday waiting for a guy to come to my BUILDING and received a phone call to tell me that I need to reschedule.
I eventually got my tub re-glazed and it turned out beautifully, but that one incident made me very angry and i was furious for a good 2 hours.
I will give credit to this company-- they treat you well and are very accommodating (good customer service-- very caring and genuinely want your business), but that one incident was very unfortunate and i was angry for a good 2 hours.
They guarantee the best price in town, so if you go to them and have a cheaper estimate from another company-- they'll match it/beat it. read more