I had to bring my chinchilla to the vet for an issue she was having. After some research, I decided…read moreto come to Pet Town Vet. It's located close to 84 across from Starbucks. Plenty of parking in the front. They take care of most pets including birds, small mammals, and exotic pets. I got there a few minutes before my appointment and was taken right in. Dr. Aqeel and the whole staff were amazing. Very knowledgeable and compassionate. Dr Aqeel did extra research for me to help avoid the problem in the future. They were much more affordable than I thought. I have heard many stories of vets gouging their customers. Not here. Bring your pets here for great and compassionate care that doesn't break the bank.

Absolutely the best vet and staff a pet owner could ever need or want. Thanks…read moreFor taking such wonderful care of my boy! Wouldn't trust any other vet to remove my dogs eye!!!

I rarely write reviews but our most recent experience inspired me to do so! review of this We…read moreadopted our first ever kitty (named Lorelei) from a shelter in North Haven about 12 years ago. Soon after adoption, we took her to the nearest Vet clinic. It wasn't the greatest experience. In part because they tried to sell all kinds of tests, scans etc. It felt as though we were renting a car where the rental agency tries to scare you into buying all sorts of additional coverages. Thereafter, we moved to another clinic in Cheshire area for a couple years. While it was a good experience, somehow it felt short of our expectations. We then landed at Mt Pleasant Hospital for animals in Newtown. It has been a wonderful experience from the very beginning. More on that in a moment. In between, I moved to Sweden. It was an elaborate process of tests, vaccinations and documentation etc to be completed before we Lorelei aka Google could be on her way to her maiden air travel and that too to Sweden. Dr Vali walked us through each step and was instrumental in ensuring that we had everything we needed! He even sent us to another clinic to avoid delays because their clinic was very busy and wouldn't be able to run a test in time! Can't thank him enough for that. Three years later (2017) we returned to the US but this time to the west coast in Seattle. During all this time every now and then Dr Vali would enquire about Lorelei's welfare! That's how much he cares about his patients! About six months back, we moved back to Connecticut. Among all the uncertainties the only thing we were certain about was that Lorelei would once again get excellent care! We promptly got her back into Dr Vali's care. Back in Seattle, Lorelei was being evaluated every six months under a a "wellness plan" for which we were paying on monthly basis. When I suggested similar schedule to Dr Vali, his response was- "sure you can come in and we can have a beer"! In other words, it wasn't needed! He could have said yes but he didn't and that tells me that this hospital isn't out there to take our money!! During the time we have been away, the hospital has been beautifully renovated with expanded space in the check-in / waiting area. About two weeks ago (Dec 10th), Lorelei developed acute abdominal discomfort. Dr Vali recommended that we take her to the nearest emergency hospital (his staff helped us locate one) and follow up with him the next day. During this process, we discovered that our kitty has developed either acute or chronic kidney failure. Dr Vali took her in the very next day and came up with a short and long-term treatment plan. He explained everything to us in detail so that we understood what all was to be done and could make an informed decision! Lorelei had an overnight stay at the hospital. Her renal function has significantly improved since! Of note, the care and compassion with which the animal technician Claire handled Lorelei was exceptional! Same caring attitude was shown by Emily at the check out counter. And, Angie who helped us with scheduling, coordinating and with communication before, during and after Lorelei's stay at the hospital has been truly exceptional too! Our collective experience tells me that the entire staff at Mt Pleasant hospital is genuinely caring and compassionate which is what one would want for one's furry family members and is definitely a true sign of a great hospital!! In addition, the facility is always very clean which is important to me! We strongly recommend Mt Pleasant Hospital for animals in Newtown!

A little over two weeks ago I left a poor review based on two "false negative" intestinal parasite…read moretests. I was upset because it delayed treatment of my dog. However, since that time both the veterinary office and the vet owner, Dr. Vali, have taken the time to look into the matter, treat my dog, and going a step by providing the meds for free and discounting the visit. More than I expected and more than compensating for a bad experience two weeks ago. I've been with this practice for over 30 years through multiple dogs and cats and have referred them to friends looking for a vet. I feel the remedy was more than fair and I applaud Dr. Vali for addressing this personally With me. I look forward to continued relationship for all our pets.

I brought my cat in for emergency treatment after it was mauled by a neighborhood dog…read more They basically soaked me to pay for care that was very unhelpful. I truly believe that they had no intention of helping me or my cat. They just wanted to soak me for money as the poor cat died. NB. This veterinary clinic is own by KKR, a private equity. They're only in it for the money. Newtown Veterinary Specialists 52 Church Hill Rd Newtown, CT 6470 Practice Website Consolidator: PetVet Care Centers Investor: KKR

I got a cut and paste response to this second post after my call and hold . Apparently what I wrote…read morewas not read or responded to personally. Wow. "Pet Wellness Team S. Business Owner Apr 9, 2026 Thank you for sharing your experience with us, Rodney. We are pleased to hear that you have confidence in our doctors, but we understand your frustration with the communication issues you've encountered. Your feedback is important, and we are committed to improving our service. Please call (203) 270-8387 and ask to speak to our hospital manager so we can address your concerns directly. We appreciate your patience and hope to provide a better experience in the future." So I called the next day and was on hold to 7 minutes before being to that you were in a meeting and could not speak with me. They could not have known that in less than 7 minutes? This is exactly the sort of service that is so poor and beneath the level of medical care. Let's see if I get a call back as promised?

In May, I brought my 2.5-year-old dog to Berkshire Veterinary Hospital. He was my world. He was…read morediagnosed with epilepsy and given medication. Despite treatment, he continued to have seizures. When I called the clinic about this, they simply switched his medication without proper follow-up or care. Months later, in October, my dog suffered a horrific seizure and was rushed to the emergency vet. That is when I was told the truth: the dosage of medication Berkshire Veterinary Hospital had prescribed was far too low for my dog's size and condition. Because of this, his epilepsy was not properly controlled, leading to a massive seizure, severe brain damage, and ultimately the loss of my beloved dog. This loss was preventable. If my dog had been treated correctly and carefully from the beginning, he could still be alive today. I am left completely heartbroken, traumatized, and angry. I trusted this clinic with my dog's life, and that trust was misplaced. I will never return here, and I strongly warn others to be extremely cautious. In my experience, this clinic did not show the care, attention, or urgency that our pets deserve. My dog deserved better.

Dr Guzy is an excellent diagnostician, reasonably priced and very compassionate. His staff is also…read morevery friendly and informative. He will be gaining two more patients with my furkids family. We just moved from Nevada and are extremely happy Ruth this veterinary hospital.

I brought my Chow bitch up from Virginia to Connecticut to get bred. Mary did an AI and assisted…read morein her TCI. She was very polite, smiled and completely professional with all the steps she took. Mary actually helped in my bitch being conceived two years ago. I found all of the staff to be very friendly and geared toward customer satisfaction. It was a wonderful and exciting experience for us. Hoping our girl is expecting. Kelley from Virginia

We have utilized this facility multiple times to board our 4 year old dog and had nothing but good…read moreexperiences -- our dog really seemed to enjoy her time there. We just recently went away and boarded her with our 1 year old labradoodle. We communicated with them before dropping off and then at drop off that both dogs should receive the same services. Today, we went to pick them up and looked at the invoices and were very confused. Our labradoodle was kenneled the entire time when we told them that he should be participate in "day care" ie playing with other dogs. Our female beagle, on the other hand. participated in the doggy daycare services. The labradoodle is very large and active, so to find out that he was left in a cage for the entire week is devastating. When we picked him up, he looked extremely anxious and was shaking. We immediately called them back after discovering this on the invoice, and the receptionist was very dismissive and said that her manager wasn't there (at 3:30pm) to explain where the communication breakdown occurred. She kept saying it was our fault, although we told them on three different occasions that the dogs should be receiving the same services. She said he needed to pass a "screener" for the daycare, which is fine, why didn't they do it!? We had called them at least three times as we were worried about the labradoodle while we were away because this is his first time being boarded and we wanted to be sure he is okay. We were told each time he was "doing well, going to the bathroom fine, and playing well with the other dogs." But, were then told he never played with anyone and was stuck in a kennel the entire time? Additionally, we found a charge on our invoice that they were to call us (the charge was listed 3 times) because our labradoodle wasn't moving his bowels. Although we were charged for this, we were never called, which makes me even more concerned -- there was something going on with the dog which they felt compelled to charge us for, but never communicated it to us?

After years of feeling constrained and discouraged by veterinary experiences that often left me…read morequestioning whether my pets' best interests were truly the priority, finding Dr. Robb has been life-changing. I first heard about Dr. Robb because of the extraordinary advocacy he has done for animals, advocacy unlike anything I have ever seen or heard from any other veterinarian. That alone spoke volumes about his character and dedication, but meeting him in person confirmed everything I had hoped for. From the moment I met Dr. Robb, he was a breath of fresh air. He provides compassionate, thoughtful, and genuinely accessible care. Most importantly, he respects both the animals and their owners, never forcing unnecessary treatments or making me feel pressured into decisions. Instead, he listens, guides, and empowers you to make the best choices for your pets. His staff reflects that same level of excellence. The front desk team is consistently kind, attentive, and welcoming. In a world where it's become normal to sit on hold for 30 minutes just to speak with someone, I was amazed that I could simply call and reach a real person who was eager to help. I live over an hour away, and distance means absolutely nothing when it comes to the quality of care my animals receive here. I would gladly drive five hours if it meant my pets could continue seeing Dr. Robb. Thank you, Dr. Robb, and thank you to your incredible team. From the bottom of my heart, I am deeply grateful for the care, compassion, and integrity you bring to both animals and the people who love them.

You get what you pay for- he's wildly cheap because it's a bare bones office. He convinced me that…read morevaccines were a bad call and now I am losing my dog. Don't go here.

Dr. Chantal save my fluffy's life. She is an amazing talented, loving veterinarian without her…read morepersistence, skill, fortitude Fluffy would not be here today. Thank you so much, Chantal, Vincent Foster

Dr. Acosta is a life saver! Literally! She was able to diagnose a few things that my old vet…read moremissed - the biggest one being chronic Lyme disease. Her professionalism, bedside manner and competence are beyond anything I have ever seen. Rocky is so afraid of going to the vet clinic, I literally had to pull him with all my strength. Since we've been having Dr Acosta do house calls, we are so relieved. She is fast, punctual, caring, and on top of it. We are thrilled to have found Dr Acosta and her prices are even better than what we were paying at Rocky's former clinic. Dr Acosta's way with animals and her caring demeanor is wonderful. Our dog warmed up to her right away even though he is afraid of everything and everyone. We've referred several other pet-owners to her and they have all been blown away by her expertise and ease around animals. No more sitting in waiting rooms while your pet is struggling to escape the smell of urine and disinfectants. She has now diagnosed several illnesses and even removed a fatty lipoma. We trust her 100% with our beloved Rocky. She truly cares about our pet - never felt that she didn't have time to answer our questions or address our concerns.

Great local pet store that offers your hard to find foods and pet supplies, supplements and all…read more Staff is very sweet and kind to to all creatures including humans. Prices are not the best but then again not the worst considering they carry many brands other places do not and a good feeling to help support small local businesses. Wish they had better hours but still high on my list for my fur buddies.

Excellent service! Was very helpful in finding a harness and providing good input! 5/5read more

If I could give her 5,000,000 stars, I would. My pets are my children and they mean the absolute…read moreworld to me. She has helped two of them cross over the rainbow bridge, and knowing that their last moments were full of peace and calm in the comfort of their own home means so much and has really helped with my grieving.

Dr Dale Krier was extremely accommodating, compassionate and respectful during this stressful time…read more She gave my 15.5 year old best friend the dignity that she deserved on her final day. Her wisdom and forethought went above and beyond my expectations, and believe me, I had rehearsed this terrible day many times in my head. My call was promptly returned, a convenient time scheduled, and the process discussed. During this time of social distancing, some special accommodations needed to be made, but they in no way interfered with the love my dog received that day. Dr Dale played music made for dogs ears only and was extremely comforting to me as well. She made a clay print of my dogs paw, which I will cherish forever. The support Dr Dale gave that day extends far beyond as she checked in on me and provided access to support groups. When I picked up my dogs remains, they where surrounded by meditation gardens and considering the circumstances (pandemic restrictions) I couldn't have asked for anything more comforting and reassuring that my dog was truly loved and that I had made the right decision. Thank you from the bottom of my heart. Kathy Bremer at XTerra Dalmatians

Dr. A has taken care of 3 of my dogs. The first one (14 years old) was very ill the first time we…read morewent to the Valley vet hospital. With their guidance on diet and proper meds, and with the added benefit of the holistic approach, our old little puppy had a pretty good quality of life until his death a year later. Our second puppy enjoyed a high quality of life also - he didn't get overdosed on steroids to solve anal gland issues - which could mess up the endocrine system or get unnecessary immunizations. I appreciate that Dr. A performs titer tests for some of the immunizations which would indicate whether or not a booster is needed rather than just give it to the animals. He and his staff are very good with the animals and I trust them completely with our little family members. Having a pet is a huge responsibility and part of it is making sure they are healthy, I am entrusting my little new baby (6 years old, under 10 pounds) to the care and expertise of Dr. A and his staff. I know they will all do their part to ensure the health and well being of my pet, and they will do it with a professional, caring and humane manner. They are the best.

Magali Pesantez, or Dr. Maggie, as she urges clients to call her, is the best veterinarian we have…read morehad in the 11 years we've had cats. We have been through a half dozen in Western Connecticut and the Capital region. Dr. Maggie's record speaks for itself. she has notably been so often correct in her diagnoses, treatment recommendations and prognoses that she puts other vets in the region to shame. Don't be put off by her strong Ecuadorian Spanish accent. She is in fact well-spoken, and is more than willing to answer questions, and explain her thinking. Her staff goes so far out of their way for pets and their owners that I'm . embarrassed to count the number of times they picked up the slack for us when we were so distressed about a sick cat that we couldn't think straight.