Fantastic customer service. Very committed people. I would highly recommend Helping Hands.read more

Senior LinkAge was there "When I needed immediate placement for my mom and I had no idea what to…read moredo next. I was not only given several excellent options, but I was also given the information I needed to make a wise decision for my mom. They found my mom a place within 48 hrs I am thankful that you let us make the choice but I'm equally grateful that you were there to listen to us and guide us through the entire process" wes.

From the owner: We are a locally owned Oregon company offering personalized, evaluations to determine the best…read morecommunity at the right price and location. We help you find a place to call home. Our network includes assited living facilities, memory cares, adult family homes and independent living.We are with you every step of the way to find the best living arrangement for yourself or your family member. Our services are always free!

Alpine House is not your typical adult care home. If your loved one needs complex medical…read moreassistance with attention to detail, and superior skilled care - look no more. Joana and her staff provide person centered care and every resident is treated with love, dignity and respect. Once you find this place you may rest assured that you don't need to move again as their expertise extends to Hospice and End-of-Life Care. The additional services offered, such as music therapy, art therapy, tai chi and yoga chairs are a delight to not only residents, staff but their family members as well.

If you are looking for a home that offers extensive levels of care, comfort, beauty and quietude?…read moreYou found it at Alpine house. The dedication of Joana and her team is clearly found through the consistency of her personalized care programs. There is profound knowledge and commitment to excellence. There is also beauty everywhere - The bedrooms, common areas and gardens are wheel chair accessible and easy to navigate. The energy of this home is so refreshing and very different from what is usually experienced in the skilled environment. I was beyond impressed with the beauty, cleanliness and coziness of Alpine House

Unfortunately they called us to inform us brother died. Then called back stating he was alive. Then…read morerushed to hospital and ultimately died. That was the most horrific experience. Hope moving forward they make sure of situation before calling family. Based on this experience I could not recommend them. Too many people's emotions were messed with.

Staff has provided outstanding care and support, always going above and beyond. I'm a new nurse who…read moreapplied here not knowing a lot about the company and the expectations I have had have been blown out of the water. The facility is spotless and well kept. All residents are happy and hopeful. I plan on staying on as an employee for the long haul! I would recommend this facility to anyone in need of this type of assistance.

I broke my ankle almost 4 weeks ago. I had surgery and after a two day stay in the hospital I was…read moretransferred here for physical therapy. I spent a week + in bed before I saw anyone from PT. The nurses are under staffed and the food is disgusting. People are nice but I am terrified that I could be in a facility again. I have not had a bath since I left my home and I am so ready to go home so I can get stronger. I'm a retired RN and this is unacceptable. After being discharged I found that someone had cleaned out my wallet which had over $350 in cash and my debit card was declined.

I couldn't decide whether to give it a four star rating or a five star rating, so I went with five…read more I've visited this place every day for two weeks now and it seems fine. The staff seems to be great and they interact well with the clients as far as I can tell (some of them are pretty funny and like to joke with the clients). My mom is there after a fall (which is why I've been there) and she likes the staff quite a bit. The building is a bit older so it has some issues, but the issues seem to be small (like a slat missing out of one of the shades in the room that will be replaced tomorrow). I think that if I was in need of a place to recoup after an accident, I think this place would be fine for me. Mom likes it too. So... five stars... mostly for the wonderful staff.

I forget some of the employees names so sorry in advance but everyone during my care was attentive…read moreand caring and I'm blessed that the whole entire treatment was able to help me with my recovery. A shout out to Amarachi and Diane the nurse I have more names to add but I can't remember everyone who was kind during my embarrassing situation that led me to Marquis! You will get good care at Marquis.

We would like to thank the staff at Marquis Oregon City for the wonderful care they've given our…read moregrandpa the past 2 and a half years. The staff is super attentive, friendly and have done a fantastic job keeping us informed around his needs and overall wellbeing. It's hard to find a solid care facility that gives families peace of mind, so we are so grateful for the staff there.

This is a very personal and tough review to write because I'm in the medical field (have been for…read moreover 30 years), so I know how tough it can be to care for patients, especially during the time of Covid-19. But even so, there needs to be some "basic" expectations met when being cared for at a healthcare facility such as The Regency. My mother had a horrible fall at home and broke bones in both her legs. Add to this that she has a degenerative muscle wasting disease that limits her mobility, and you've got a recipe for problems (which is why we chose a care facility - The Regency - close to her home for rehabbing before returning her home). Our family's expectations were that they would do physical therapy, prevent further problems from developing, treat her with respect and compassion, and be honest about their care and her progress. None of these things occurred at all... Let's start with these items and where The Regency failed with all of them: 1. Physical Therapy: initially this started out okay, but with the limited mobility that is my mother's baseline, they initially tried to over work her and actually caused more pain. Then, later, they claimed that she and/or we were refusing therapy (not true). Our expectations were that they'd do PT appropriate for each patient. Even later, they had a shortage of staff and PT was rarely done, meaning her rehab had basically stopped. 2. Preventing further problems: Because they began to rarely release her from bed, she developed bed sores (2 of them) near her coccyx. These were finally reported to us and we asked to know what was being done. Barrier cream and frequent turning, we were told. But when I spoke to my mother (we did get her a cell phone so she could call us), she said that she often had to call and asked to be turned because they would either forget or claimed they were too busy. Turning with two broken legs also caused some pain so she would ask for some pain medicine. Again, frequently this would take hours to arrive or not at all, meaning that I or my father would have to call the charge nurse and ask what was going on. Which led to our third problem... 3. Treat with respect and compassion: Some of the staff were moderately ok with care. But many of the nurses were either dismissive or downright mean (Two of them actually yelled at my mother because of her calling and reporting problems to me and my father). Really? Yelling at an old lady with two broken legs? 4. Honesty about care and progress: We had an initial call with the staff which sounded promising and upbeat about the third day my mother arrived. But this was a smokescreen for what truly goes on behind these doors. Call bells going unanswered, pain being left untreated, physical therapy being delayed or not done at all, bed sores developing due to inept care, and a lack of communication about what was really going on all led us to remove my mother from this Hell and back home with in-home care. It is truly sad how horrific the care was here. They sound all sugar and spice and everything nice on the phone. But do not be fooled. This place may be a death sentence for your loved ones if left in here and they are immobile or nearly immobile. Update: My mother is home with round the clock in-home care and she's doing much better. Bed sores have healed, pain is under control, and she gets out of bed twice daily. She is also having PT two to three times a week.

Please whatever you do do not send your parent or love one here. If I could give it ten negative…read morestarts I would. They are currently being investigated under the State of Oregon DHS. My dad died from a bed sore that was left untreated for months. Corey the head nurse/accountant stated after a month the bed sore looked like it needed medical attention. Prior to this they tried to put my father on hospice because they felt like they couldn't help him. Rather they didn't want to. The nurses are never around the staff is lazy and half the time you have to assist the residents yourself. They give the patients food away. Once in awhile we would get my dad a healthy meal for letter and it would be gone! They never ever informed us of my father's falls or injuries. The old accounting manager (no longer there shocker) also admitted to double billing. He admitted to billing people and any private insurance as well as state medical. Then the very elderly he said he would tell them just don't pay it if you have no assists. Thank goodness this is all recorded. I could go on and on but all you need to do is look on Yelp and Facebook Reviews. Not to mention giving peoples rooms away and moving their things in hopes they don't ever come back. Please don't send anyone here! As far as the rooms go, they added a dying man into my father's room hoping my dad wouldn't make it out of the hospital the first time. The man ending up dying that made my father's PTSD so much worse. The guy in his room had 5 days to live he was in a diaper and my husband had to carry him to the bathroom because no staff was available. He saw a elderly lady in a wheelchair and she asked if he needed help? My husband said he was looking for a nurse, "her response, good luck!" Not to mention the food they serve cold food and their is a live living pig in the dining area. I asked the cook why is this poor pig inside and not in a barn where he belongs? His response, don't ask me this whole place is messed up. I pray for any person left their to live. In closing they met my father's oxygen machine run out of distilled water five times in the days I went to visit. I had to literally show them how to do their job! These are the last people I would ever send anyone I cared about to. Negative 100 stars!

care is not the best, staff is short, they dont like to do anything while you are there to advocate…read morefor your loved one especially when it comes to paper work involving meds. it seems like they just higher any warm body

From a CNA's perspective:…read more This is by far the worst place I have ever been employed. I've seen residents wait for medication for hours, I've seen them be passed over on their shower days or forced into the shower. I've seen them cry in pain when they're meds have been looked over and I've seen residents wait for their call light to be answered for up to an hour. As for employees, I was made to feel like human garbage. I was overloaded with work, having to pick up slack from the shift before me, (which is not irregular in this line of work) but when I couldn't take care of what was left for me from the previous shift, I was threatened with write ups for wanting to get my shift's assignments done. The charge nurses' attitudes were always sour and they thought little of the CNAs that were running their backsides off, constantly behind and overworked. Even certain residents were favored and taken care of more promptly simply because of their threat to the company. I'm sad to say that I left after a month of employment. I truly wanted to prove myself as a newly certified nursing assistant, but my dignity and my sanity were worth more than that. Be warned....reconsider your options if Avamere is ever recommended to you as a place of rehabilitation, or employment. I have worked in multiple facilities as a caregiver for the past 6 years, and I have never worked in such a disorganized building, or under such rude nurses. I have NEVER been so disrespected as a human being.

I wish I could give negative stars. Other than the CNA the staff and.care are absolutely terrible…read more The food is terrible too. The physical therapy is non existent. It took them 4 days to address my mother's pain. We finally had her back in hospital to find she had a large tumor on her spine. If you love you parent or family take them to a different rehabilitation facility.

Everything was wrong here,if state where to do a surprise inspection they would be shut down…read moreimmediately.Food was terrible, the first day there wasn't given a meal until next day.ants everywhere . When got up to go to restroom door was always blocked by another resident the rms are so small,couldn't get to sink to wash hands other persons stuff was sitting there along with their walker in front of sink.incontenant pads dirty laying on floors for days.Food on floors from the day before.rm was not cleaned when arrived but still put into the bed.no rehabilitation other than walk up the hall.the only time they came into room was when they delivered terrible food.very few actually cared for the residents.The smell was horrible throughout facility.

I have been working with Chris and Aaron to gain strength and function after hip replacement…read moresurgery. They are kind, gentle and encouraging, enabling me to make a good and quick recovery. I would choose them over any PT I've had in the past - they're the best!

I am so pleased that Encore was recommended to me. I had an auto accident over a month ago, and…read morethe Clinic scheduled me for appointments 6 weeks out! I was recommended to call Encore to be seen sooner, and it was an awesome recommend. They got me in quite quickly, and I've now had 2 appointments with Frank. He's been patient, kind, concerned, gentle, and very professional with his treatment and his recommendations. I have several more appointments scheduled with him. Could be the other staff there is as good, but I am not going to mess with it - my statement about Frank was/is "He was nothing short of wonderful." VERY pleased and thank you!