When I first came to Buffalo as a business owner I was advised to use a different bank. My first…read moremeeting with them left a terrible taste. I then met with Jackie at Bank West. My business account was opened at Bank West. In the intervening 9 years I have moved my personal accounts, my other business banks, and credit card operations to Bank West. I've been in charge of the day to day banking of my and my families business since the mid 1980's. Many banks have come and gone. One stands out. That is Bank West The service level is un-matched. The staff is strong and has experience in depth. They make a habit of saying 'lets see if we can get that done' instead of quoting from a policy manual of why it can't be done. My wife and I are smart consumers who have spent 25 years studiously saving and spent frugally We understand 'needs' and 'wants'. Three times in this economic downturn we have been able to take further steps to our long term financial dreams. You know, the kind of plans that take decades to build. Each time Bank West has been our partner in our pursuits. Can you say the following? "Our hard work and savings combined with our bank are making our DREAMS come true". I can. And we're doing it with Bank West.

I have never written a Yelp review before, however the negative experience my super-elderly father…read moreand I had at the Maple Grove branch compelled me to do so. I was assisting my father with getting his address changed, getting a copy of a statement he had not received & renewing a CD that had matured that day. The teller said we had to make an appointment with a banker to renew the CD & that the soonest appointment was in an hour & 10 minutes. We decided to take that appointment & wait in the lobby. The lobby has exactly 2 chairs, so it's SRO for most of the people waiting to see a banker. (Thankfully a woman gave up her chair for my Dad.) The bankers' office walls that face the lobby are floor to ceiling glass, such that it is easy to see what is going on in each office. In one of the offices a woman sat at her desk intently scrolling her phone. In another, 2 women were chatting, obviously not about business because we could easily hear them from where we were. After we waited an hour and 20 minutes, my Dad's frustration led him to return to the teller to complain. Only then did anyone else pay attention to him & tell him he could see a banker now. My Dad pulled his money from his Blaze accounts & closed them due to how he felt he was treated. If you are looking for a credit union for your banking, I'd suggest you avoid Blaze.

I have been with the credit union forever and when we switch over to spire credit union, I was…read morecautious seeing that SPIRE what's new to me and thought it would be a lengthy process to set up checking and savings with them. The staff is unreal and thorough. and help me with my other baking needs. They were very efficient and fast in helping me. I highly recommend SPIRE credit union the staff there are amazing.

Great bank with great service. They really engage with you as a person not just an account.read more

They may not be a big name bank but the service is great. I have been banking there since I got my…read morefirst bank account. I feel no reason to change banks.