This company is terrific Showed up on time, did an…read moreexcellent job replacing hot water tank. Did a sink repair also. Had given me a quote and did the work at price quoted and it was also on a weekend. Highly recommend!!!

Awesome service. I had a leaking water valve that needed repair quickly.. Called and they…read morehappened to be my area...arrived in 10 minutes...completed the water valve in short order and charged me a fair price. Friendly and competent. Definitely recommend this company.

I love jimmy, he was quick, nimble and precise! Recommend him for all your needs!!!!!read more

From the owner: With over 30 years of combined hands-on experience, you can be confident that your job will be…read morecompleted accurately and on time. We offer very reasonable rates, up-front pricing and there are no hidden costs. What we do: Installation, Repair and Replacement of Kitchen and Bathroom Fixtures and Pipework, Water Heater Installation and Repair, Drain Cleaning, Water Softener Installation and Repair or Replacement

They did an excellent job replacing my water heater on the same day. From the time of my first…read morephone call to them at 2pm until the time they were done at 4:30pm was only 2 1/2 hours, YES 2 1/2 hours. Never had such quick service. They even updated a regulator valve that they had on the truck. Wife was very Happy as I had the water shut off to the whole house before they came, actually had the water back on in 2hr 20min, she was thrilled. Will recommend them to everyone. Dave B in Mooresville

I've used these guys twice and had good experiences both times. This last job involved changing…read moreout a toilet shutoff valve which I was uncomfortable trying to tackle myself. Service Pro had someone out same day and he had it done in maybe 20 minutes. Price was very competitive to some quotes I was seeing from other businesses. Paying was as easy as putting my card in a reader and the invoice was emailed to me. These guys are definitely my go to plumbers going forward.

He was courteous and professional. The service was good. He explained everything and answered all…read morequestions. I definitely recommend him.

From the owner: Specializing in home comfort and affordable heating and air repairs. Also we can do plumbing around…read morethe house to insure that you have a one stop shop!

I will never use them again!! They did not fix my issue and charged 900.00 to repair absolutely…read morenothing. Attempted to discuss the fee associated with not doing hardly anything and still did not fix my issue. They felt that overinflated charge fit the bill to fix zero! Buyer beware on this group! Do not call them unless you like being taken for a ride!!! If I could give less than 1 star I would.

Great response and came out next day. No trip / estimate fee and price was reasonable. Great work…read moredone quickly and very satisfied. Definitely recommend them.

I live out of town and I called in for a service call for my elderly mother, who is on a fixed…read moreincome with a plumbing issue. Ultimate came out and was very upfront about repairs and cost prior to doing the work . The price was fair, and the work was done quickly and efficiently! They sent me photos of the work and updated me throughout the entire job! I will recommend them to anyone that needs plumbing services done.

Ultimate Plumbing replaced my water heater with professionalism and excellence. The tech did a…read morewonderful job and the water heater works perfectly. The prices were good and I am very satisfied with their work.

Had a handyman do some work on our pipes/disposal-he did not solve our problem. Wife then reached…read moreout to Option One, they came the same day. Plumber was friendly and I felt like he knew what he was doing. He quoted me, fixed the problem, charged me the quoted price. Told me some helpful things. Should have just called a plumber in the first place. He asked if I had any other issues he could look at, and provided me a quote on another project I'd been thinking about.

I can't speak to anyone else's experience, as this review is all my personal experience and opinion…read moreonly, as I know not everyone will have the same experience and I also know there are some solid techs at this company (I have personally dealth with them), but unfortunately I had a nightmare experience with mutiple bad apples in my opinion, and it unfortunately resulted in the end of my storied relationship with a plumber that I thought would be the last one I would ever need, but as they say if something seems too good to be true it usually is... I thought I had found a plumber for life, but my personal experience with Option One ended up with me feeling as though they exhibited failed ownership in addressing an issue caused by errors from their techs, lack of accountability with regard to said issue and becoming confrontational and argumentative when the issue was brought to their attention. Long story short, I had a plumbing blockage that resulted in my front yard needing to be dug up and new pipes being installed in the yard. Upon completion of the job, I experienced flooding in my yard and requested Option One to come out and address the issue. They tried to claim it was an irrigation issue not their problem, but after getting another Option One tech and a plumber from another company to come out, it was confirmed (via photos) that the flooding was due to Option One failing to connect the piping correctly. Instead of taking ownership and accountability for the issue, I was met with defensiveness, along with the above stated lack of ownership and accountability. At one point in the process I even had to ask one of the techs to leave my property because he had such a dismissive unprofessional attitude. I could go on and on but I have already wasted so much time on dealing with this issue that it isn't worth any more of my time. At the end of the day, I found another company to correct the failed work done by Option One and this company apologized on behalf of Option One, as this company felt bad that I had to go through such an ordeal, given that the plumbing industry is already viewed in a negative light by many, right up there with mechanics, car salesmen and attorneys by some. You can read my past reviews to see how much I praised this company in the past, which is why I was so disappointed by what in my personal option was a complete lack of accountability and ownership by multiple individuals across the Option One company. After giving this company multiple five star reviews over the years, I cannot recommend them to anyone anymore as the trust they gained over the years was lost in an instant and based on my personal experience, I cannot in good conscience recommend them to anyone moving forward like I have done in the past.

Professional and timely service from Concord branch. Very satisfied with the Plumber's work in…read moreremoving the blockage in the bath tub.

Called and they were on-site within 2 hours. They had the drains open fast and went overboard to…read morehelp us understand where the problem was. It turns out it was on the city's side and they even marked the area to help out the city engineers,